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XinYi0711
Singapore, Singapore

Hotel staff spoiled the entire stay

1.0 of 5 bubblesReviewed 28 Nov 2023via mobile
Lousy hotel staff spoiled the entire stay.

Everything about the hotel was perfect including the close proximity to Kyoto station (5mins walk) and the amenities provided. Room wasn’t the biggest but adequate.

However one hotel staff decided to spoil the stay but not being helpful & played ignorance to resolve a situation that I was caught in , decided he does not want to offend any guest but me , so he did nothing not even apologetic for not able to handle the situation right .

I request minimum service from the hotel staff and this is what I got in the end , through out so many different hotels I stayed in. What make it worse, it happened in Japan, famous for top notch service.
Date of stay: November 2023
Trip type: Travelled as a couple
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8 - 13 of 1,310 reviews
Reviewed 17 November 2023 via mobile

Great place a short walk from Kyoto station. Hotel is modern and updated, no carpet on the floors in the rooms - yay!

Double Superior room is spacious, you can move around without tripping in furniture or your suitcase! Bathroom is a standard size Japanese bathroom have never had one bigger.

Staff friendly although not all speak English well so things do come across abrupt.

Massage chairs and free tea and coffee in the lounge a big win.

Date of stay: November 2023
Trip type: Travelled solo
1  Thank EC181
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 October 2023 via mobile

I selected the hotel because it was 2 blocks from Kyoto station. Also, a pleasant surprise was on my way to the hotel was a 7-11. Nice. I enjoyed my stay here at The Gallery. It was like a cool hipster vibe. It was efficient and nice. The accommodations were neat, clean and I liked the bathroom amenities in the bathroom. The shower head had a lot of water pressure. I enjoyed my shower a lot. This young staff member, I forgot his name , but , he was from Texas and he was very helpful in telling us where he goes for fun restaurants. He was very nice. Best part is they offer a free drink every night. I had the Non alcoholic drink. Grape beer and it was so delicious. I will come back here again.

Date of stay: October 2023
Trip type: Travelled with family
1  Thank happyandnice
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 October 2023 via mobile

Stayed in the Deluxe Room located at North Wing, room size is much bigger compared to most standard hotel room in Japan.

Hotel provides complimentary beverages and welcome drinks every night which is much appreciated.

Hotel situated just 5mins walk from Kyoto station which is very convenient.

Not all staffs are friendly which is a pity but overall a great stay for us.

Date of stay: October 2023
Trip type: Travelled as a couple
1  Thank Linda_StanleyL
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 October 2023

Excellent value for money (~£85 a night including breakfast). Room size was good compared to other hotels in Japan.

Welcome drink in the evenings was much appreciated. Hotel has a nice public bath facility which comes as standard with the rooms.

Date of stay: October 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank essam m
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 October 2023

After travelling in Japan and staying in many tiny (but also very cheap) hotels we had a couple of nights here at the Sakura Terrace.

It was a terrific place to stay. Rooms still small but approaching a more european size. Very well decorated and kitted out.

Perfectly situated for those travelling by train by being about 100m from Kyoto station.

Excellent breakfast, excellent service and a free drink from the bar each night and all for a little less than £100 a night.

For those that know, this hotel reminded me of higher end Embassy Suites Hotels (without the lounge though).

It was a fab place to stay and would come here again in the future if we had the chance.

Date of stay: September 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank ukwouthwest
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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