We booked one night at the Hearton Hotel (the last night of our stay in Japan). After seeing all the great reviews posted previously I was quite disappointed with our room. Firstly I must admit the room was clean, however the furniture and fittings were very old, worn out and stained. Even the towels in the bathroom were of very poor quality and had seen better days. It was not a pleasant room to sleep in. As with many Japanese rooms it was quite compact. The bed was pushed up against the window and tv stand, so I literally had to crawl over the bed and my husband to get off it. That aside, the major factor was the noise. We were in a room on the side of the train tracks - great view of the Umeda Sky Building, however due to the fact that the air conditioning wasnt working properly, we had to open the window and couldn't sleep because of the noisy trains! Furthermore while waiting in line at reception to check out, a Japanese man was taken care of before us by one of the staff when clearly we were next, which I thought was blatantly rude. Therefore we will definitely not be returning to this hotel.

I stayed here in march 2012 and while it was a standard small Japanese Hotel it was wonderful :) The room is quite small but it had everything that was needed and included an empty fridge which is handy for drinks and snacks if you are on a trip :) The staff were all so nice and accommodating - I requested a different pillow as they were quite strange (I can describe it as full of cut up straws??) and within 10 minutes it was at my room.

It is directly next to Osaka station which can bring you absolutely everywhere you need to go by JR rail and the subway and has a very extensive underground shopping network and loads of restaurants so you wont have to go hungry at night. Most restaurants in the area have pictures of the food in the windows or on the menu so you can point at what you want if you do not speak the language.

I would absolutely stay here again.