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“Small and cozy” 4 of 5 bubbles
Review of Hotel Keihan Universal City

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Hotel Keihan Universal City
Ranked #38 of 293 Hotels / Ryokan in Osaka
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Small and cozy”
4 of 5 bubbles Reviewed 24 May 2014 via mobile

Decent clean and right in the center of Universal walk. Affordable, staff are very friendly. Buffet is decent and you can buy park tickets downstairs. Will be staying here again. Train station 4 minutes away. Universal studios 4 minutes away. Very convenient.

Stayed May 2014, travelled with family
Helpful?
Thank Karl F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Keihan_Universal, Clerk at Hotel Keihan Universal City, responded to this review, 19 July 2014
Thank you for staying her at Hotel Keihan Universal City.
We are glad to hear that you had a delightful stay.
We are looking forward to seeing you again on your next travel here in Osaka.
Thank you and have a nice day.

Marlon C. Cunanan
HOtel Keihan Universal City
Front Desk Officer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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557 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (8)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • Italian first
  • Japanese first
  • Korean first
  • Any
English first
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 22 April 2014

Fantastic location to visit Osaka, even if you aren't going to Universal City (which we didn't). Close to a Subway station that easily connects to the Osaka Loop. Lots of familiar restaurants for those looking for less adventurous fair.

Surprising large bed for a Japanese hotel.

Lots of kids in the lobby and hallways, but no noise complaints here.

  • Stayed April 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Kevin D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Keihan_Universal, Receptionist at Hotel Keihan Universal City, responded to this review, 18 August 2014
Thank you for staying here at Hotel Keihan Universal City.
We are glad to hear that you and your companion had a delightful stay. Please consider us again on your next trip to Osaka. Thank you and have a nice day.

Marlon C. Cunanan
Hotel Keihan Universal City
Front Desk Clerk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 20 December 2013


Worth every yen.

KEIHAN UNIVERSAL CITY HOTEL became one of my favorite hotels. I am sure that you will love the hotel if you are planning to go to Universal Studios Japan. I went there when I was a high school student, and I thought it was something like a dream.
First of all, the hotel is conveniently located and directly connected with universal city station. So, you can go to the hotel without wasting time. Also, many tourists use it to use their time effectively. On the other hand, a disadvantage is that there are often too many people (students like us, couples and families). It was so crowded, so it took us a long time to check into the hotel.
Secondly, the price is affordable even for students. Of course, it depends on your plan or options, but it is cheaper than others. You might be worried about their services, but don't; they are marvelous. You can stay comfortably, thanks to the good staff and facilities. For example, the hotel has a convenience store, so you don't have to spend your money for any of the food services available if you want. However, we couldn't buy a meal at the convenience store, because of its short supply. (Many people wanted to buy their meals.)
Third, it is equipped with a luxurious restaurant. A luxurious meal was served buffet style, so we could eat what we wanted limitlessly. I ate sweet potato cakes countless times. I can't forget the taste, even now. I recommend you to try the dessert. Also, the restaurant served many kinds of international foods such as Korean, Spanish, Italian and many other international cuisines. This is because, the name of that restaurant is the WORLD WORLD BUFFET. Now, let's use your imagination. As you know, a nice restaurant requires us to spend a lot of money. The price for the meal at WORLD WORLD BUFFET is ¥3,780 for dinner. It is expensive for students, but it was worth paying for that meal and the atmosphere. The staff were very gentle, so we enjoyed both the meal and the atmosphere. A big thank you to them!!

I have just talked about the pros and cons of the hotel, but basically I recommend it to you.
Finally, I am planning to go to the hotel again and I know I will have an amazing time again at the hotel.
Now, it's your turn! Why don't you stay at the KEIHAN UNIVERSAL CITY HOTEL?

  • Stayed March 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Risaaaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Keihan_Universal, Clerk at Hotel Keihan Universal City, responded to this review, 3 November 2014
Thank you for staying here at Hotel Keihan Universal City.
I am glad to know that you had a delightful stay in our facility. Please consider staying with us again on your next vacation here in Osaka. And please don't hesitate to invite your friends and family to stay here and experience a wonderful hospitality that our staff is serving.
Thank you for taking a time to write a review.

Marlon C. Cunanan
HOtel Keihan Universal City
Front Desk Clerk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nonthaburi
Level Contributor
49 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 1 August 2013

Best location, i.e. only steps away from Universal Studio. Strongly recommended for families with small children. There are plenty of restaurants and shops to find necessities. One drawback is the poorly-handled baggage process as the queue is very long and slow.

  • Stayed July 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank dendadenadaniedd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Keihan_Universal, Clerk at Hotel Keihan Universal City, responded to this review, 8 November 2014
Thank You for staying here at Hotel Keihan Universal City.
We are glad to know that you had a delightful stay here in our hotel.
With regards to our baggage process, we are sorry for the long wait. We are actually thingking of a way to lessen the time consumed in the check-in process. We also hope you understand that we need to borrow time to attend to the needs of every guests arriving at that time.
We hope that you would consider staying with us again in the future. Thank you for taking a time to write a review.

Marlon C. Cunanan
Hotel Keihan Universal City
Front Desk Clerk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
Level Contributor
53 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 bubbles Reviewed 23 June 2013

Family character room was nothing much more than loud cartoon curtains and bedsheets, After placing one double and single bed side by side, not much space anymore. View was terrible - rusty industrial area (which explains the curtains!). Just a min walk from Universal City station. It was easy to get here from Osaka Station - 10 m ride. If you are the sort who don't spend much time in the room, this is fine (which was the case with us). You can get everything you need - f&b, clothes, game arcade, supermarkets, drug store, etc. You can also get the USJ passes from the hotel. They also gave us an "official guest id" card with some discounts on F&b (and other stuff which I can't rem) within USJ.

Room Tip: if you can get this at a good price, then this is ok.
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  • Stayed June 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank FineCity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kyoto, Japan
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 25 November 2012

The reason for staying at this hotel and the clientele it attracts should be fairly obvious. You're paying for the location, and although it's nothing spectacular it's certainly reasonable value. We stayed in a double room, which was typical of other hotels (small prefab room). The room was possibly a little smaller than you could get at the same price point elsewhere in Osaka, but it was otherwise fine and very comfortable when we were there. The hotel itself is covered in cartoonish decorations that are all part of the fun, definitely a family friendly environment.

Unsure if I would stay here again. Compare with other hotels that might be 10 - 15 minutes along the same rail line.

  • Stayed November 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Greg M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
72 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 bubbles Reviewed 30 October 2012

We rode the JR Yumesaki line and got here at about 10:40am. There was already a long queue of people trying to check in, that really took me by surprise. (Same thing happened next morning.) Everyone wanted to check-in first and drop their luggages so they can get in the park to play without worries.

We queued for 1/2 hour to check-in. The girl offered us an upgrade to Universal Tower with a tempting larger room. But I read some poor reviews of the tower here on tripadvisor.com and my wife said she just went by and saw that the tower looked empty, so I decided to stay with the city. The girl then gave us our room number, breakfast vouchers and park tickets.

We came back at 9pm and got our room key and was told our luggage was already delivered to our room. That was nice. The room is nice with cute Woody Woodpecker decorations. (Although I will have to say the rooms at both hotels at Hong Kong Disneyland are nicer.)

We took our breakfast at World World Buffet next morning. It is very good with lots of selections. Western, Japanese.. etc. Nobody should be hungry here. The chocolate fountain was nice.

Check out was very efficient. We very much enjoyed our stay, although the time we actually spent in the hotel was minimal, since this was during Halloween Horror Nights and we stayed in the park until 9pm. If you plan on spending a long day in the park, then do consider staying here. It is not much more expensive then staying in Osaka itself and will complete your Universal Studios experience.

Room Tip: We got a character room for just an additional 1,000 yen. Try to look for hotel stay plans on Rakute...
See more room tips
  • Stayed October 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank angsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Keihan Universal City

Property: Hotel Keihan Universal City
Address: 6-2-78 Shimaya, Konohana-ku, Osaka 554-8585, Osaka Prefecture
Region: Japan > Kinki > Osaka Prefecture > Osaka
Amenities:
Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
Ranked #38 of 293 Hotels / Ryokan in Osaka
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Hotel Keihan Universal City 3.5*
Number of rooms: 330
Reservation Options:
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Also Known As:
Keihan Universal City Osaka
Keihan Universal City Hotel

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