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“Super clean plus very good service”

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Hotel Keihan Universal Tower
Ranked #33 of 307 Hotels / Ryokan in Osaka
Certificate of Excellence
Singapore, Singapore
Level 4 Contributor
32 reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Super clean plus very good service”
Reviewed 1 July 2014

I cant comment much on the rate because we stayed there for free (courtesy of a friend). But I can say that the service is really good and the place is very clean. Well, they should be because its a 5-star hotel. This hotel is a stonethrow away from Universal Studios too and walking distance from the train station.

Room Tip: Get the room facing the river and Universal Studio.
See more room tips
  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AlwaysLuckyMe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Keihan_Universal, Receptionist at Hotel Keihan Universal Tower, responded to this review, 6 July 2014
Thank you for staying at Hotel Keihan Universal Tower.

I am glad to hear that you had a delighted stay at our hotel. We hope that you would consider staying with us again on your future visits here in Osaka.

Thank you for taking a time to write a review for our hotel. This review will help us develop our facilities and services in the near future.

Marlon C. Cunanan
Hotel Keihan Universal tower
Front Desk Clerk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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993 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (11)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 27 June 2014 via mobile

We arrived early to leave our luggage so that the day can be spent at USJ. Did checkin as well and was informed that we can pick up key card after we are done at USJ. It was a nice gesture to have them bring our bags to our room when we collected the key card. The 20th flr room was clean but small. Love the toiletries provided, even face wash was provided. My kids lamented on the lack of vending machines though.

Stayed June 2014, travelled with family
Helpful?
Thank deneedee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Keihan_Universal, Front Desk Officer at Hotel Keihan Universal Tower, responded to this review, 30 June 2014
Thank You for staying here at Hotel Keihan Universal Tower.

We are glad to hear that you had a delightful stay. Your review will help us improve our services and facilities. About the vending machines, we have them available on every guest room floors. Although the items included are very limited, We can put into consideration to add other items in the near future.

We hope that yiou would consider staying with us again on your next visit here in Osaka. Again, Thank you and have a wonderful day.

Marlon C. Cunanan
Hotel Keihan Universal Tower
Front Desk Clerk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level 6 Contributor
137 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 22 June 2014 via mobile

We (2A+2C)stayed in a triple room and found it quite spacious for Japanese hotel standards. The hotel is next to the JR train station and next to the Universal walk and shops. Universal studios is located about 600m away. What's more there is a convenience stall just below the hotel.

Stayed June 2014
Helpful?
1 Thank 2824
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Keihan_Universal, Front Desk Clerk at Hotel Keihan Universal Tower, responded to this review, 12 October 2014
Thank You for staying here at Hotel Keihan Universal Tower.
We are glad to hear that you had enjoyed your stay here in our hotel. We designed our rooms here to fit the taste of both foreign and local guests. We glad to serve you again on your next stay. We hope that you would consider staying with us again in the future.
Thank you for taking a time to write a review.

Marlon C. Cunanan
Hotel Keihan Universal Tower
Front Desk Clerk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
Level 5 Contributor
79 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 19 June 2014

Fantastic hotel, wish we'd stayed here for our whole holiday. I was a little concerned about it being out of the city centre but the trains are excellent so it was very easy to get around, and the hotel is literally right next to Universal City Station (turn left on exiting and the entrance is right there, go up the escalator to find the reception desk). It is on Universal Walk so plenty of places to eat and a great little convenience store right outside (I recommend Lawsons for cheap sushi).
We were delighted with our room. We were on the 15th floor (half way up), with a huge window overlooking the river, we could even see some of Universal Studios including the Starlight Parade in the distance). The room was spacious by Japanese standards and very clean. The bathroom was typical Japanese style, with a separate toilet, bath/shower area, and wash hand basin - perfect for family living. Everything you could need was supplied (including toothpaste and little sponges in the shape of animals for the children) and replenished daily. The beds were very firm so took some getting used to. Despite being so close to Universal Studios, the hotel was surprisingly quiet so we could sleep very well (once we got used to the firm beds).
You can buy tickets for Universal at the reception (staff do not speak much English but we managed with our very basic Japanese).
I definitely recommend this hotel for a family stay.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GillG767
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Keihan_Universal, Front Desk at Hotel Keihan Universal Tower, responded to this review, 7 October 2014
Thank you for staying here at Hotel Keihan Universal Tower.
We are glad to hear that you had a delightful stay in our facility. Please consider staying with us again on your next vacation. We would also appreciate if you can invite your family and friends to stay with us. We hope to see you and hear from you again in the near future. Thank you for taking your time to write a review.

Marlon C.Cunanan
Hotel Keihan Universal Tower
Front Desk Clerk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 May 2014

We spent the very last night of our holiday in Japan here, travelling by train from Kyoto to Universal City, and found it to be a real treat. The room was spacious, clean and comfortable and offered a great view of our destination for the following day - Universal Studios Japan.

The staff at Universal Tower were very helpful. After leaving our luggage stored securely at the hotel upon check out, we spent the next day at Universal Studios before taking the 3.30 pm shuttle bus from nearby Kintetsu Hotel to the International Airport for our 8.00 pm flight back to Australia.

It cut our day at Universal Studios a bit short but we found it long enough to experience the main attractions, especially as it was easy to get to the park right at opening time as it was only a five minute walk from the hotel.

We found our stay at Universal Tower, and visit to Universal Studios, to be a fun way to spend our last night and day in Japan. If we decide to go to Universal Studios again in the future we will again book this hotel.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kylea S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Keihan_Universal, フロントスタッフ at Hotel Keihan Universal Tower, responded to this review, 4 June 2014
Thank you for staying at Hotel Keihan Universal Tower.
We are very glad to hear that you have enjoyed your stay here in our hotel. Whenever you plan to visit Univer Studios Japan or plan any Osaka City tour in the future, feel free to stay at our Hotel. We hope that you could extend your stay next time. If you Have any other inquiries, please don't hesitate to contact us any time.
Thank you for taking a time to write a review.

Marlon C. Cunanan
Hotel Keihan Universal Tower
Front Desk Clerk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tokyo, Japan
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 17 February 2014

Currently staying in this hotel but looking at other hotels even thought it will be an unnecessary cost. Hard beds, sheets that have ruined my skin even though I've never had an allergic reaction and untidy/ unkept rooms. Very unhappy!

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank KGTeacher82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 4 Contributor
29 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 25 January 2014 via mobile

I stayed for a night in this hotel.Nothing better than to be greeted with warmness of japanese hospitality. The hotel is located very near to the Universal Studio Japan and Universal Walk.It is also located next to the Universal City Station.There is a mart a groundfloor, and Starbucks too,if you need that warm hot cocoa in this winter weather.There is also a delicious sushi restaurant in front of the hotel.The price is very reasonable.
Room wise,I would say it is pretty standard for Japan,but there are still space for your bags.Free WiFi and there is a vending machine for drinks (costs you around 120 yen +/-).

Stayed January 2014, travelled as a couple
Helpful?
Thank RZN1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Keihan Universal Tower

Property: Hotel Keihan Universal Tower
Address: 6-2-45 Shimaya, Konohana-ku, Osaka 554-0024, Osaka Prefecture
Phone Number:
Region: Japan > Kinki > Osaka Prefecture > Osaka
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Suites Wheelchair access
Hotel Style:
#21 Romantic Hotel in Osaka
#36 Family Hotel in Osaka
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hotel Keihan Universal Tower 3.5*
Number of rooms: 641
Reservation Options:
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Also Known As:
Hotel Keihan Universal

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