Having stayed at the St Regis Bangkok and having had a memorable stay there, I became a St Regis Fan and decided to veer away from my usual Park Hyatt / Grand Hyatt go to hotels in Japan and booked at the St Regis Osaka.
I left disappointed.
Arrival and check on was flawless. The concierge team was excellent and a major asset to this hotel.
But the lobby was quite tiny for a 5 star hotel. Crowded specially during peak hours . They do try to make it as comfortable as possible but, one would simply think for a St Regis Hotel, they would create a grander space and reception lobby.
The room had a magnificent view of the city. Floor to ceiling windows were great. Rooms very spacious and bathrooms were typical St Regis bathrooms- big and spacious.
The multi-jet shower was simply amazing after a long day exploring the city. Luxurious toiletries and plush robes.
Welcome tea service fantastic.
However, housekeeping service was a big disappointment. Day 1, we left at 11 am and by 4pm, our room was still not cleaned. Day 2, same thing happened despite us already mentioning what happened day 1. The thing is, the manager didn’t seem much concerned and just nodded at me and said, ok and made a comment that the housekeeping were overwhelmed with the volume. One would think, a 5 star hotel would have a well trained crew given what they charge the guests. When I got back to the room later in the day, they did not even change the linens. Day 3, pretty much the same story all over again. And this is the only 5 star hotel I have been to that does not do any turn down service.
Location is on the far end of Shinsaibashi and quite a walk to the main hub of Shinsaibashi area.
Am on the fence as to whether this is a hotel I would return to.
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- Also Known As:
- The St. Regis Osaka Hotel Osaka