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“A wonderful place to stay ”

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Swissotel Nankai Osaka
Ranked #9 of 342 Hotels / Ryokan in Osaka
Certificate of Excellence
Reviewed 5 August 2014 via mobile

It was the second time we chose swissotel to stay! It is a very convenient hotel and most importantly the staff there all speak good English and with good manner! Just a five to eight minutes walk, you can enjoy shopping and eating in the most busiest place .

You got no choice , but Swisstoel to stay if you are in Osaka ! Trust me!

Stayed: August 2014
Thank Elaine C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ch_Schaufelbuhl, 支配人 at Swissotel Nankai Osaka, responded to this reviewResponded 6 August 2014

Dear Guest,

Thank you very much for choosing once again to stay at Swissôtel Nankai Osaka! We are very glad to receive such a fantastic review on Trip Advisor and sincerely hope our assistance during your stay was able to make your stay memorable and wonderful. Please rest assured that we will keep making our best efforts for enhancement of guests' experience to provide our valuable guests with pleasant staying experience.
We are sincerely looking forward to welcoming you back again in the near future.

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Reviewed 5 August 2014

Just went back to Osaka again for my holiday but this time with our little baby girl.
Swissotel Nankai Osaka is simply well located where you are well connected to the airport, major shopping areas and sightseeing venues by the train/subway network.
The staff at the hotel is simply fantastic as they have went beyond to ensure that my wife and baby girl is well taken care of. Little details like turndown service for my baby girl cot, extra towels without asking and great quality breakfast at the club lounge are just some of the reasons why Swissotel is my only choice when I visit Osaka every now and then for my holidays.
Do not be worried if you cannot speak Japanese because most of the staff can handle basic English and will assist you in anyway that they can.

Room Tip: All rooms are great but of course staying at the club floor beings you more benefits.
See more room tips
  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank Martin T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ch_Schaufelbuhl, 支配人 at Swissotel Nankai Osaka, responded to this reviewResponded 6 August 2014

Dear Guest,

Thank you very much for making Swissôtel Nankai Osaka your home away from home once again and posting your kind review on Trip Advisor. We greatly appreciate your support and highly value your patronage. It was our pleasure to welcome you back with your new born family this time! In addition, we are very happy to learn that our assistance throughout your stay was satisfactory and sincerely hope you had a relaxing and pleasant vacation stay at our hotel. Guests' satisfaction is always our top priority and we are very much looking forward to serving you and your family once again in a not too distant future.

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Reviewed 4 August 2014

Next time I go to Oaska, I will still choose this hotel. It is just above Nankai train station at Namba. It is easy to get around to different sights and there are a lot of department stores and eateries nearby. Takashimaya Department Store is just downstairs.
The double room I stayed in is one of the big ones in Japan. There is a big sitting area with a two-seater sofa and coffee table.
One drawback is that there is no free wifi in the hotel. At this age, it is not difficult to provide wifi access to the guests. I think the hotel should consider it as a must service for their guests.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
2  Thank TWHK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ch_Schaufelbuhl, 支配人 at Swissotel Nankai Osaka, responded to this reviewResponded 5 August 2014

Dear Guest,

Thank you very much for staying at Swissôtel Nankai Osaka. We are glad to hear that our hotel location enabled you to easily get around various places for sightseeing, shopping and dining. As for our internet service, please kindly be advised that we offer various room categories and all our Swiss Advantage, Executive and Suite rooms have internet included in the room rate and our guests can enjoy the complimentary Wireless Access in the entire hotel. Please feel free to contact us directly for your next stay and we will make sure to recommend you a room type including a complimentary Wi-Fi high speed internet access.
Thank you very much once again for your highlights and we look forward to welcoming you back in the near future.

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Reviewed 3 August 2014

Note:

If you are planning on using your JR Rail Pass to it's fullest potential, this hotel is hotel is a walks away from the JR Namba station.

Beautiful hotel with great views and location to match. Right in the heart of Namba where shopping, nightlife and food are readily available. Very conveniently located right on top and merged with the Namba station. You can easily travel about osaka using the train system.

The highlight of the hotel definitely was the customer service. A must do is to visit the concierge before every excursion. They were most helpful booking a birthday dinner for me. My first two choices were booked for the evening that I desired but they were able to use their resources and find me a spectacular substitution!

The pool and locker room service is superb. They were able to switch out our free gym use with free pool use with the flick of a keyboard stroke. I got to enjoy the hot tub and lap swimming on our last day at the hotel.

On the top floor they have a fancy restaurant where one could enjoy food and drinks at a premium whilst listening to live music during the evenings. This is a definite enjoyable pre-fade option before heading out on the town. I've included a picture of the jazz singer for our final evening at the hotel. She sang jazz hits such as Girl from Ipanema!

  • Stayed: July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank jonathan c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ch_Schaufelbuhl, 支配人 at Swissotel Nankai Osaka, responded to this reviewResponded 5 August 2014

Dear Guest,

Thank you very much for choosing to stay at Swissôtel Nankai Osaka and writing a great review on Trip Advisor. We are thrilled to read that our customer service was able to meet your expectation and that you were able to enjoy a birthday dinner! Since guests' satisfaction is our top priority, we will continuously strive for providing personalized and excellent services. In addition, we are glad to learn that you enjoyed your time at Tavola 36 as well as swimming and hot tub experiences. We are sincerely looking forward to welcoming you back for another pleasant stay at our hotel.

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Reviewed 3 August 2014

Good location and services, staff were cheerful & professional when we were doing check-in and check-out, the lounge we took breakfast was excellent with good view and nice food, 45 minutes from kansai airport and could reach the hotel easily as it was like inside the namba station :D

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel Hotels & Resorts
1  Thank Chim R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ch_Schaufelbuhl, 支配人 at Swissotel Nankai Osaka, responded to this reviewResponded 5 August 2014

Dear Guest,

Thank you very much for making Swissôtel Nankai Osaka your home away from home and posting your kind review on Trip Advisor. We are very happy to learn that you had a great impression on our team members and you enjoyed the breakfast on our top floor restaurant. We are sincerely hoping to serve you again in a not too distant future with "cheerful and professional" services!

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Reviewed 3 August 2014

Stayed in this hotel for 3 nights. It's a nice old hotel right in the middle of Osaka's shopping area. It's right next to a big shopping mall and a few steps away from a really long shopping street. Being a older hotel, the rooms are nice and big... traditional sized rooms as opposed to Japan-hotel sized rooms. I got to stay in an old room the first but had myself upgraded to a newer room after the first night, the difference is huge! It was definitely worth the extra US$50. Aside from the nicer, newer and more modern room, you get free in room wifi too. The buffet breakfast that comes with the room is top notch. As an added perk, they have the buffet all the way up on top of the hotel so you get the whole view of Osaka while having breakfast. Another big plus is great access to the airport train, it's right under the hotel!

Room Tip: Get the newer rooms on the higher floors.
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  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Service
Thank Orbitech
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ch_Schaufelbuhl, 支配人 at Swissotel Nankai Osaka, responded to this reviewResponded 5 August 2014

Dear Guest,

Thank you very much for choosing to stay at Swissôtel Nankai Osaka and writing a positive review on Trip Advisor. We are glad to read that you enjoyed our newly renovated room and offerings of breakfast buffet along with our hotel location. We are very much looking forward to welcoming you back in order to provide you with another pleasant stay with us.

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Reviewed 2 August 2014

The Swissotel is in a wonderful location: on top of the railway station with direct trains to the international airport, on top of the subway station and close to the Dotembori area which is great.

We had some problems to find the hotel because the Shinkansen trains stops in Shin-Osaka and not at Nankai railway station. So we went by subway to Nankai and we found it a little confusing getting from the subway exit to the Swissotel as its lobby is not on the ground floor.

The rooms we stayed in were not like on the Swissotel website where they look large and modern: one room was relatively small and outdated but in good condition and one really needed updating with scratched furniture and stains on the floor.

Normally this means a 3 - 4 rating on Tripadvisor dependent on the service level.

However, two points really were a turn-off for us:

1) we were travelling with our 11-year old daughter. In every hotel on our trip we booked a room with an extra bed for her. Upon arrival in our room however, there was no extra bed.

Rather than trying to solve this problem, the people at the front desk took a very formal stance saying they had not received notification that we booked a room with an extra bed from AMOMA.COM , the travelsite we used for making a reservation.

Even when showing the voucher stating that we booked a room with an extra bed, they were still not willing to find a solution. No one seemed to care that if the hotel was not coming up with a solution we would either have a very uncomfortable night sharing a double with the three of us or that my daughter had to sleep on the ground.

Only after longs talks they found a solution. Because the room we were supposed to stay in was really small, they put us in another room.

The real reason for our disappointment is not that the hotel did or did not receive the correct information from AMOMA (AMOMA could have sent the wrong information to the hotel) but the poor way they dealt with our situation. People wanted to proof that the hotel was right rather than helping us out to prevent that one of us had to sleep on the floor. That is really poor service.

2) the second thing that really turned us off was the nickle and diming by the hotel. There was the small nickle and diming (200 Yen for a small bottle of water which is complimentary in other hotels, one hour of wifi for a little over 600 Yen, in all other hotels we stayed in during our trip in Japan wifi was free) and the big nickle and diming (access to the swimming pool is 3000 Yen for adults and 2000 Yen for children). My wife and daughter would have loved to go swimming for half an hour to fresh up a little but we found it ridiculous to pay EUR 35/USD 50 for this. We stayed in very nice hotels all over the world and this is by far the highest amount for a visit to the hotel pool someone ever tried to charge us and we found it ridiculous. The three of us were joking that this was not a case of swiss hospitality but of swiss bankers (or at least their accountants) running the place.

Because of these two points we will never return to the Swissotel in Osaka.

  • Stayed: July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
3  Thank TripleDutch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ch_Schaufelbuhl, General Manager at Swissotel Nankai Osaka, responded to this reviewResponded 4 August 2014

Dear Guest,

Thank you for taking valuable time to share with us your feedback on this website and we are very sorry for having not been able to handle the issues you experienced in a more diligent, smooth and efficient way as you expected from us. Your experience is definitely not that we wish to extend to our guests since we are committed to put a strong emphasis in providing helpful service. We are disappointed that we had given you this mitigated impression. We will work on various ways to enhance our complaint handling skills and communication abilities. We have also taken note of your comment regarding the charges for the internet access and the usage of our pool. We have various room categories to accommodate the needs of all our guests and our Classic rooms (the room category you stayed) are clearly excluded of these benefits as we also provide budget products (bookable only through certain travel agents) which are lower in price and do not include any extras, following the practice of many hotels in Japan. However, the majority of our room categories, named as Swiss Advantage, Executive and Suite rooms include various benefits such as complementary access to the gym and the free internet access in the room rate. Pool complimentary usage is limited to the stays in our Executive and Suite rooms. We can also assure you that our facilities pricing are within the range of what is offered in other similar hotels in our neighborhood and Japan in general.

Kindly let us know if you are planning to make another trip to Osaka so we can welcome you again to Swissôtel Nankai and trust us, we will do our best to provide you with a top notch staying experience!

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Additional Information about Swissotel Nankai Osaka

Address: 5-1-60 Namba, Chuo-ku, Osaka 542-0076, Osaka Prefecture
Phone Number:
Region: Japan > Kinki > Osaka Prefecture > Osaka > Shinsaibashi / Nanba / Tennoji / South Area
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Osaka
#4 Business Hotel in Osaka
#4 Romantic Hotel in Osaka
#7 Luxury Hotel in Osaka
Price Range: £152 - £399 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Swissotel Nankai Osaka 4*
Number of rooms: 546
Official Description (provided by the hotel):
Swissotel Nankai Osaka is a five-star luxury hotel ideally located in the heart of Namba, Osaka’s most exciting entertainment, shopping and dining district. The hotel sits above Namba station and is the only Osaka hotel that offers a direct link to Kansai International Airport with the Rapid Express Train taking just 30 minutes door-to-door. The nearby subway serves as a convenient mode of transportation to many of the popular tourist destinations such as Kyoto, the ancient capital of Nara and the picturesque Kobe. ... more   less 
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Also Known As:
Swissotel Nankai Osaka Hotel Osaka
Swissotel Nankai Hotel Osaka
Osaka Swissotel Nankai Hotel

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