A fantastic hotel with a 15 min interval complimentary shuttle to Osaka Station, and then easily linked to everywhere else.
Hotel is absolutely great! Rooms are nicely furnished and lounge was also fantastic! Worth mentioning is staff like Eri and also Naka who created a lasting impression for me in terms of their service delivery. Bravo!
Needs improvement in terms of their lack of Green Choice program which is the basic Westin CSR program. And allowing Exec Club members to eat at their buffet breakfast instead.
Another point for their Executive Lounge manager to review, a particular employee who checked me in on my arrival at Front Desk who wears a pair of tinted glasses. She seemed cold and aloof. And on my second day she was seen working in the lounge probably due to a rotation, once again she seem to only want to serve "japanese" guests, clearing only their tables and offering them more coffee. But not once did she clear my already full table and ask her twice for more coffee. And i was quite shocked when she gave me a temporary glare and simply asked another staff to do it.
Other than that, a great stay!
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- Also Known As:
- The Westin Osaka Hotel Osaka
- Westin Osaka
- Osaka Westin