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“A mixed bag”

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RIHGA Royal Hotel Osaka
Ranked #30 of 322 Hotels / Ryokan in Osaka
Certificate of Excellence
Reviewed 9 May 2014

This type of hotel wouldn't be our usual choice of hotel being as it is a fairly flashy looking place and being more like a city within itself. Our usual preferences are the smaller, local and mid price range affairs preferably central and also with good transport links close by...basically we don't look to spend any time in the hotel itself. So the fact that they had their own subway station was a major selling point as was the ludicrously cheap room rate.

Arriving in Osaka Central station off the train we found that they also had their own shuttle bus service as well which was also a major plus. This we found a easier than using their subway station, and it saved us some cash in just getting into central Osaka. The subway system doesn't seem particularly well connected in Osaka, certainly the RIGHA hotel is on the last stop on an isolated private line hence why the bus was quite handy. The overall location is also a bit deceptive. It looks nicely central but in reality you are quite a way away from the main sights.

Anyway, the hotel itself is actually quite a fascinating place. It is basically like a massive enclosed town with numerous restaurants and bars, an entire shopping complex, leisure facilities, the aforementioned subway station and if you want to buy a new car you can do that as well. The restaurant area on the ground floor is amazing with its feature waterfall and stream running through it. We indulged in a spot of crazy expensive afternoon tea there...you just have too really.

We also opted to purchase breakfast each morning as it was too difficult to trek into town given the distance to travel. It was buffet style all you can eat and was really very good with beautiful views of the grounds, but again very pricey. The massage services on offer in the other hotel tower are also recommended, but expensive.

The room itself, well, it was pretty average. Quite small, clean with a modern facade. My biggest gripe was noise, you could hear everything going on in the hallway and I swear there was music getting piped in throughout the day. I suppose you get what you pay for.

If you have money to burn and don't really fancy leaving your hotel then this is the place for you. And although it is a novel experience to stay here, for the budget conscious traveler I would look elsewhere as everything within the hotel is extremely pricey.

When we visit Osaka again (which will definitely happen due to their Craft beer scene alone) we would be more likely to visit the hotel just to wander around, have another massage or relax in the waterfall lounge. Would only stay if we could afford a deluxe room!

  • Stayed: April 2014, travelled as a couple
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2  Thank Rachwelshy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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144 - 150 of 1,698 reviews

Reviewed 24 April 2014

Very tasty break fast.
Staffs serve us handmade omelet made in front of us.
Location is not so convenient, but very quiet area.
You can get on the shuttle bus between Hotel and Osaka station by free.
If you have no luggage, you can walk from JR Fukushima station.
There is a station of Keihan railway company.

  • Stayed: October 2013, travelled on business
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Thank Suits_caser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 April 2014

Our room smelled smoky and musty, even though we were in a non smoking room, and it was difficult to get rid of the smell as the window was sealed shut. From reading a number of other reviews on this hotel, I get the impression that this is a good hotel to stay in if you book as part of a conference package (in which case you get a room in the new wing of the hotel) but poor for tourists and other guests (who are given rooms in the older west wing of the building).

The staff managed to lose one of my personal belongings when they were cleaning the room. Fortunately they managed to find it again but it took two or three days of me chasing to get it back.

The hotel seems to have a good range of facilities but they tend to be rather expensive e.g. it cost £18 a day to use the swimming pool, even though this is usually free in most hotels.

The hotel's location is poor, away from any of the main tourist attractions, and there didn't seem to be any good restaraunts or shops close by. That said, there is a free shuttle bus from the hotel to the Osaka train station and there is a metro station directly beneath the hotel so transport isn't a problem as such, you just need to allow an extra 15 minutes or so to get anywhere.

Overall i would say that the standard of hotels in Japan is generally very high, but this hotel (supposedly a 4 star) was a real disappointment. Do yourself a favour and stay elsewhere!

Stayed: April 2014, travelled with friends
2  Thank Sasha J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 April 2014

Was like staying in a 2 star hotel, with a 5 star entrance. My room was old, and reeked of cigarette smoke throughout the 7 days I was there. management did not respond to my complaint. Other colleagues stayed in different wings of the hotel and had a completely different experience, so would recommend you do not choose the lower budget priced rooms here.

  • Stayed: May 2013, travelled on business
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3  Thank LKW9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 April 2014

stayed here for 6 nights and was a very clean, large room (for Japan) Couldnt fault it. they have their own shuttle buses every 6 mins (!!) in to the central Osaka station and thats where lots of underground shopping arcades are. Wear comfy shoes!!There is a gourmet deli inside the front door of the hotel so you can get supplies. Also plenty of restaurants in the hotel too. Has plenty of shops underneath the hotel but they are upmarket ones. We had a pleasant stay with this hotel and would not hesitate to return.

  • Stayed: April 2014, travelled with friends
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Thank SandraEd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 March 2014

I really surprised with the hospitality of the Hotel's staff , plus high quality service . it also has a free bus service to and from the center of the city where u can take bus to airport or train to any other city , for me it was behind the city conference center where I was presenting a paper

  • Stayed: July 2013, travelled solo
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Thank Ali H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 March 2014

I was surprised at the level of service at this hotel. It is catered for the higher class of society and rich business world. There is an Audi dealership right on the bottom floor along with a train station right underneath it. (Keihan line, not JR) It also has free bus service to JR Osaka station.

The main problem as most hotels are in Japan is the level of English speaking. It really depends on who you get at the checkin counter at the time to get any useful tips around the area. I speak zero Japanese. I got by quite ok here surprisingly.

If you are ok with spending and not too fussed with the dollars, try out the expensive restaurants. It is comparable to normal Australian cost of things.

Here are the pros:
- Excellent customer service (patient with me even when I can't speak Japanese)
- Hotel room is huge! (for Japanese standards)
- Bed very firm and big enough for a fat person like me
- All normal services available in the hotel. (the hotel is joined with several upper class shopping stores
- Very clean
- Super expensive but super yummy boutique cakes and chocolate shop (so worth it cos I like being fat)
- Daily newspaper in English!!! like omg... but the content is sort of dry. (You will know what I mean if you have a chance to read the English newspapers here)
- Coffee shop is worth sitting in. The view of a manmade water feather is stunning.

Cons:
- Super expensive food (suggest going into city via free bus to get food)
- Super expensive stores (suggest making yourself richer)
- Wall is paper thin
- Vending machine items cost more than usual
- Vacuuming at 9am in the morning? Seriously? Some people are still sleeping. But obviously not for the rest of the working bees in Japan.
- TV channels are interesting... in Japanese. The telemarketing is most interesting... with the oooo and ah.... so cheap.... sound expressions. I find it hilarious. Oh... its a con because only has one English channel and one Chinese channel. CNN is in translation mode where the English gets drowned out by the translation.

Another tip, if you are tight on cash, you can find food about 10 minutes walk to the closest grocery store that opens till quite late. It is one of the best experiences I have had in a while. Will come back here any day.

Room Tip: Get higher floor if you are on the West Wing (cheaper room).
  • Stayed: March 2014, travelled solo
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5  Thank Jasper H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about RIHGA Royal Hotel Osaka

Address: 5-3-68 Nakanoshima, Kita-ku, Osaka 530-0005, Osaka Prefecture
Phone Number:
Region: Japan > Kinki > Osaka Prefecture > Osaka > Osaka Station / Umeda
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Osaka
#12 Business Hotel in Osaka
#18 Luxury Hotel in Osaka
#19 Family Hotel in Osaka
#31 Romantic Hotel in Osaka
Price Range: £66 - £292 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — RIHGA Royal Hotel Osaka 4*
Number of rooms: 984
Official Description (provided by the hotel):
Rising above the waterways of Nakanoshima, the RIHGA Royal Hotel Osaka (our group flagship) offers the finest in traditional Japanese services, luxurious rooms, banquet halls and restaurants, plus delightful surroundings: the perfect combination for a relaxing stay in Osaka. During its history of over half a century as Osaka's premier hotel, the RIHGA Royal Hotel Osaka has played host to innumerable guests from Japan and overseas and has kept pace with the emergence of Osaka as one of the world's most prominent commercial cities. ... more   less 
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Also Known As:
Rihga Royal Osaka Hotel Osaka
Osaka Rihga Royal Hotel

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