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Reviewed 27 January 2013

Interior decor: Modern and delicately stylish. Excellent.
Exterior appearance: Flagship hotel at Osaka/Umeda train station area. Tower.
Location: Very convenient for Osaka/Umeda.
Outside view from the room I stayed at: West side of Osaka, across Yodo River. Excellent.
Room size: 30 square meters. Adequate.
Restaurant: Complemenary breakfast for Hilton HHonors Gold Members - very impressed with breakfast selection - Takoyaki! Both Japanese and western menus are fully available.
Bed: Soft. King size. Slept well for 7 1/2 hours.
Service: Professional staffs.

Very clean and well maintained lobby. Great noise insulation from the room.

Price value: Acceptable, even though a bit expensive

Room tip: High floor the better. Executive level the better.
Date of stay: January 2013
  • Trip type: Travelled solo
    • Value
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Thank setotravel
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hotel R, Herman Ehrlich (General Manager) Hilton Osaka at Hilton Osaka, responded to this reviewResponded 28 January 2013

Dear Hilton Osaka Guest,

Thank you for choosing the Hilton Osaka as your preferred hotel for your recent trip to Japan, and taking time to write laudatory comments.
We are delighted to learn that you enjoyed your recent experience at Hilton Osaka and the services of our restaurant breakfast.
Our Sky lounge Windows on the World offers a price competitive lunch buffet, Happy hour at sunset -50% from 5:30 PM till 19:00 PM and extended multi course menu choices, all looking out over west Osaka, Kobe and beyond.
We thank you anew for your patronage and look forward welcoming you back on your next visit to Osaka.

With best regards,
Herman Ehrlich - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 January 2013

Close to the train station so easy to get to from the train. Room was a good size. Very clean and quiet. Staff very, very helpful. The morning we were leaving it was raining heavily at 5.45am. They gave us umbrellas to use to walk to the station to catch the train to the airport. They said just leave them at the airport. Easy to walk to the Umeda Sky Garden. We caught a train to the Osaka Castle. Well worth the visit. Hotel close to eating areas and convience stores.

Date of stay: January 2013
  • Trip type: Travelled as a couple
    • Value
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Thank Jane B
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hotel R, Herman Ehrlich (General Manager) Hilton Osaka at Hilton Osaka, responded to this reviewResponded 28 January 2013

Dear Hilton Osaka Guest,

Thank you for choosing the Hilton Osaka as your preferred hotel for your recent trip to Japan, and taking time to write laudatory comments.
I am happy to learn that you enjoyed your recent stay. Your kind recognition of our service delivery is certainly gratifying and we have shared this with the staff, and I have passed on your positive remark to them, which will act as a well deserved motivator to achieve more superior performance.
Thank you anew, and we look forward to welcoming you back when your travels bring you to Osaka next.

Sincerely yours,
Herman Ehrlich
General Manager
Hilton Osaka

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 January 2013

Situated in the middle of Osaka and just in front of the Osaka Central Station this Hilton gets top marks in a lot of tiers. The service is outstanding. Everyone from the front desk to the house-keeping were very friendly and always willing to help. Even the Manager was always available for any enquiry.

The rooms are very clean and very spacious. The decoration is a typical Tatami style with modern and japanese elements that creates a nice environment to enjoy. The beds are really comfortable and you can barely hear any noisy.

The train station across the street is very convenient either to travel around or to buy something. It's a great hotel. The only thing to point out is about the A/C quality that creates a lot of dryness in the room.

Date of stay: January 2013
  • Trip type: Travelled on business
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    • Cleanliness
    • Service
Thank RMartinSDXB
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hotel R, Herman Ehrlich (General Manager) Hilton Osaka at Hilton Osaka, responded to this reviewResponded 28 January 2013

Dear Hilton Osaka Guest,

Thank you for choosing the Hilton Osaka as your preferred hotel for your recent trip to Japan, and taking time to write laudatory comments.
We are delighted that you enjoyed our convenient location opposite the refurbished and extended JR Osaka Station, with a myriad of new department stores and other retail offerings, in addition to the largest underground shopping mall of Japan.
I thank you for having availed your time to provide your constructive feedback and we look forward welcoming you back on your future travels to Osaka.

Sincerely yours,
Herman Ehrlich
General Manager
Hilton Osaka

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Reviewed 19 January 2013

Stayed for 9 days in Hilton Osaka while travelling in Osaka and surrounding areas. Located less than 5 minutes from the south central gate exit from Osaka station. Hotel staffs are very friendly and always tried to help as much as they can especially when it comes to finding good food around the area. Parents enjoyed the breakfast very much - spending at least an hr only on breakfast everyday!!

Room tip: Ask for higher floors to get a better view of the city. Anything below 20 will be block by high rise buildings
Date of stay: January 2013
  • Trip type: Travelled with family
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    • Service
2  Thank Adelyne K
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hotel R, Hilton Osaka at Hilton Osaka, responded to this reviewResponded 28 January 2013

Thank you for choosing the Hilton Osaka as your preferred hotel for your recent trip to Japan, and taking time to write laudatory comments.
I am happy to learn that you enjoyed your recent stay.
Your kind recognition of our service delivery is certainly gratifying and we have shared this with the staff.
This will no doubt motivate them to provide an even more superior service.
Thank you anew, and we look forward to welcoming you back when your travels bring you to Osaka next.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 January 2013

We spent almost a week in the hotel and generally enjoyed our stay. The check in staff was very friendly and accommodating. We were accidentally given the wrong room when we went upstairs, and we came back down to get the correct room. Everyone was busy at the time, but a manager named Ari was simply amazing. He was smiling the entire time and was extremely helpful. He took care of the mix up and we were on our way.

Our room was a standard size. The bed was comfortable, there were ample bottles of water, and the restroom with the Japanese bidet was all nice. The TV is interesting to get English dubbed channels, and the instructions are by the TV.

We had access to the Executive Lounge, which is by far extremely small for the a hotel of this size. During the evening cocktails, which start at 6PM, there was already a waiting list to get in when we got there at 5:45PM. The staff said they would call our room when a table was available. Out of the three nights we tried to relax in the lounge, they forgot to call us back twice. If there aren't enough seats in the lounge, give us drink chits at a different bar like they do in other Hilton hotels that do not have an Executive Lounge, or let us take a drink back to our room while waiting. The entire process is ridiculous.

Aside from the Executive Lounge, we would stay here again now that we have low expectations for the service in the lounge. Service throughout the hotel is great and the location to Osaka station is great. And we also enjoyed the breakfast buffet, which is a great mix of Western and Japanese food. It's nice to have tater tots and miso soup in the same meal.

Date of stay: December 2012
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank BoysInNY
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hotel R, Hilton Osaka at Hilton Osaka, responded to this reviewResponded 21 January 2013

Thank you for having taken the time to provide your constructive feedback, particularly in reference to room quality and breakfast experience.
I am happy to learn that you enjoyed your recent stay. Your kind recognition of our service delivery is certainly gratifying and we have shared this with the staff you named.
This will no doubt motivate them to provide an even more superior service.
Please accept my apology for having failed to deliver the level of executive lounge service which you had expected from the Hilton Osaka.
We have taken the necessary actions to avoid future repetition.
We value your feedback, which will assist us improving the need of our guests.
Thank you anew, and hope to have another opportunity of welcoming you, when your travels bring you to Osaka, to demonstrate that your comments were not made in vain.

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