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Hilton Osaka
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Reviews (2,252)
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All reviewsthe executive loungediamond membertrain stationexcellent locationtop floorbreakfast buffetnishi umedaitami airportumeda areaconvenient locationmain stationeasy accesshotel staffshopping malljapanese standardslots of restaurantscheckers
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Reviewed 9 March 2014

We stayed here the first night of our stay in Osaka. The hotel is very close to the Osaka train station, which is convenient, and there is a shuttle bus from Kansai Airport that stops right at the hotel. The rooms are comfortable, spacious and the bed is very soft. Breakfast buffet is good.
The hotel is not in the lively areas of town though, so if you're looking for nightlife, stay in the Namba or Dotonbori areas of town.

Stayed: March 2014, travelled as a couple
1  Thank Cris-in-Bkk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel R, Herman Ehrlich - General Manager at Hilton Osaka, responded to this reviewResponded 12 March 2014

Thank you very much for staying with us at the Hilton Osaka, and thank you very much for taking your valuable time to give us your thoughts.
We are delighted that you enjoyed our convenient location opposite the refurbished and extended JR Osaka Station, with a myriad of new department stores and other retail offerings, in addition to the largest underground shopping mall of Japan.
We are delighted that you enjoyed our convenient location opposite the refurbished and extended JR Osaka Station, with a myriad of new department stores and other retail offerings, in addition to the largest underground shopping mall of Japan.

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Reviewed 9 March 2014

After getting absolutely lost getting off the train and ending up on the wrong end of town, we finally got back to the main station and the Hilton. What an oasis in a very busy city. The central location is fantastic as well as all the amenities. We were given an upgraded room with a wonderful view, complimentary access to the free breakfast besides. The staff was welcoming and helpful during a rather rainy arrival. I would (will) return.

Room Tip: Higher floors have wonderful views.
  • Stayed: April 2013, travelled with family
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Thank MarcT555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel R, Herman Ehrlich - General Manager at Hilton Osaka, responded to this reviewResponded 12 March 2014

Thank you very much for staying with us at the Hilton Osaka, and thank you very much for taking your valuable time to provide your feedback on Tripadvisor.
It is our greatest pleasure to know that you have enjoyed your stay.
We would like to also thank you for your inputs about our convenient location, and most of all our proud friendly staffs. We truly thank you for your nicest comments.
Thank you once again, and we look forward to welcoming you again to the Hilton Osaka in the future.

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Reviewed 9 March 2014

At first i had some issues with the check in, room and wifi - this thou was corrected by two members of the excellent staff at this Hotel. Many thanks to Tadato Yamamoto, but special thanks to Mikio Horiguchi ........ all problems were resolved and a most happy customer. Thanks again to you both - a credit to the Hilton Brand.

Room Tip: High rooms are the best with a nice view of Osaka.
  • Stayed: March 2014, travelled on business
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Thank Winge_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel R, Herman Ehrlich - General Manager at Hilton Osaka, responded to this reviewResponded 12 March 2014

Thank you for choosing the Hilton Osaka as your preferred hotel for your recent trip to Japan, and taking time to write laudatory comments.
Your comments concerning our staff, Mr. Yamamoto & Mr.Horiguchi, are also gratifying, and I have passed on your positive remark to them, which will act as a well deserved motivator to achieve more superior performance.
I thank you for having availed your time to provide your constructive feedback and we look forward welcoming you back on your future travels to Osaka.

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Reviewed 5 March 2014

The travel deal was brought from Travelzoo.com and is a CX holiday package. The hotel location is very convenient located at Umeda. We can take airport limouse from airport to hotel and took within an hour. The room has nice view and we have been upgraded to deluxe floor according to the travel deal package. It also nears a lot of department stores which is very convenient for shopping.

  • Stayed: February 2014, travelled with family
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Thank Ellen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel R, Herman Ehrlich - General Manager at Hilton Osaka, responded to this reviewResponded 12 March 2014

Thank you for choosing the Hilton Osaka as your preferred hotel for your recent trip to Japan, and taking time to write laudatory comments.
We receive many good comments about how convenient our location is, and we are proud to say it is our very strong unique sales point.
I thank you for having availed your time to provide your constructive feedback and we look forward welcoming you back on your future travels to Osaka.

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Reviewed 1 March 2014

Recent staying for 3 nights at Feb was given a impressed feeling due to the perfect and convenient location. Hilton hotel was just beside the main train station at Osaka with 2 minutes walking distance. And the hotel was surrounded by few big shopping mall from low to high end range. It should be the Must of I Will Be Backon my next trip at Osaka.

Stayed: February 2014, travelled as a couple
Thank Chan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel R, Herman Ehrlich - General Manager at Hilton Osaka, responded to this reviewResponded 4 March 2014

Thank you for choosing the Hilton Osaka as your preferred hotel for your recent trip to Japan, and taking time to write laudatory comments.
We receive many good comments about how convenient our location is, and we are proud to say it is our very strong unique sales point.
I thank you for having availed your time to provide your constructive feedback and we look forward welcoming you back on your future travels to Osaka.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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