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“Great location”
Review of Hilton Osaka

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Hilton Osaka
Ranked #17 of 303 Hotels / Ryokan in Osaka
Certificate of Excellence
Hong Kong, China
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great location”
Reviewed 5 April 2014

just a few minutes walk to JR station ,the room is big enough . haha.....

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank William T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel R, Herman Ehrlich - General Manager at Hilton Osaka, responded to this review, 8 April 2014
Thank you for your valuable feedback.
I am happy to learn that you enjoyed your recent stay as well as the many facilities accessible in close proximity from our hotel.
Thanks anew and we look forward welcoming you back on your future travels to Osaka.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,883 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (168)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Hong Kong
2 reviews
Reviewed 3 April 2014

The location is very closed to Osaka station and nearby shopping malls. The room is newly renovated with stylish design! But the room rate is quite expensive. Tried the bar at the top floor but the atmosphere and music was just soso..

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Shunyi T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel R, Herman Ehrlich (General Manager) Hilton Osaka at Hilton Osaka, responded to this review, 8 April 2014
Thank you for having availed your time to provide your constructive feedback .
We receive many good comments about how convenient our location is, and we are proud to say it is our very strong unique sales point.
Also we would like to thank you about your comments on our room rate.
We will take this into our consideration in the future.
I thank you for having availed your time to provide your constructive feedback and we look forward welcoming you back on your future travels to Osaka.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
104 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 3 April 2014

The hotel is connect to train station , department store, restaurant and bar. It location is surrounding various type of selection of food and beverage, shopping store and others need which is easier to foreigner who travel by free and easy style.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kinki25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel R, Herman Ehrlich - General Manager at Hilton Osaka, responded to this review, 8 April 2014
Thank you for choosing the Hilton Osaka as your preferred hotel for your recent trip to Japan, and taking time to write laudatory comments.
We are delighted that you enjoyed our convenient location opposite the refurbished and extended JR Osaka Station, with a myriad of new department stores and other retail offerings, in addition to the largest underground shopping mall of Japan.
Thank you anew, and we look forward to welcoming you back when your travels bring you to Osaka next.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warsaw
Level Contributor
59 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 25 March 2014

Very good location – opposite Umeda Station (main Osaka railway station), the limousine bus from Kansai Airport stops Just 150 meters from the hotel (bus terminal)10 minutes taxi drive from Shin-Osaka. Very good hotel. Fantastic buffet breakfast with a large selection of Japanese and international dishes. Free wi-fi in the lobby, separately pad for the room Internet. This is one of two reasons for which I rank this hotel as 4, not 5 stars (In 21st century the Internet is for me something basic as TV in the room or hot water in the bathroom and shouldn’t be charged separately). The second reason for lower rank is that when I arrived to the hotel at about 10 am (what happens often when you fly from Europe) the room was not ready (what I can understand), but they offered me only that they ill keep my luggage and the check-in time is 3 pm – no flexibility and no offer that the room ill be ready for example at 1 pm. It happens in Japan very often that you have no possibility go get the room even 5 minutes before official check-in time, but it happened for me two years earlier in ANA Crown Plaza Osaka the I have got a room in the morning without any additional charge and without any special request. The hotel is very clean, the service is very good and the rooms re very nice.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank kkkp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel R, Herman Ehrlich - General Manager at Hilton Osaka, responded to this review, 1 April 2014
Thank you very much for staying with us at the Hilton Tokyo, and thank you very much for taking your valuable time to give us your thoughts.
It is our greatest pleasure to know that you have enjoyed your stay.
We all appreciate your kind comments about our convenient location. This will be shared amongst all the management and the staff.
I thank you for having availed your time to provide your constructive feedback and we look forward welcoming you back on your future travels to Osaka.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Yokohama, Japan
1 review
Reviewed 22 March 2014

Pro:Good location. Kind staff. Con:Rooms are a bit old and there was a slow drain in my bath tub. No good map surrounding the hotel area available. Check-out line is not so clear. During weekend, breakfast room was too crowded and staff were busy and slow to serve drinks.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Hisao K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel R, Herman Ehrlich (General Manager) Hilton Osaka at Hilton Osaka, responded to this review, 1 April 2014
Thank you for having availed your time to provide your constructive feedback .
We are delighted that you enjoyed our convenient location opposite the refurbished and extended JR Osaka Station, with a myriad of new department stores and other retail offerings, in addition to the largest underground shopping mall of Japan.
Your comments relating to the breakfast is valuable and taken up for future reference.
We value your feedback, which will assist us improving the need of our guests.
Thank you anew, and hope to have another opportunity of welcoming you, when your travels bring you to Osaka, to demonstrate that your comments were not made in vain.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fethiye, Turkey
Level Contributor
67 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 19 March 2014

its first time for me to meat hotel receptionist aboard can speak Thai to me. its really surprise. hotel is great location. got subway under hotel and Osaka main station just 5 mins walk across the road. and most of shopping area is around here too

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Patinya K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel R, Herman Ehrlich - General Manager at Hilton Osaka, responded to this review, 25 March 2014
Thank you for sharing your experience at Hilton Osaka.
I am happy to learn that you enjoyed your recent stay as well as the many facilities accessible in close proximity from our hotel.
I thank you anew and we look forward to welcoming you back on your future travels to Osaka.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canberra, Australia
1 review
Reviewed 17 March 2014

Always reliable & clean, the Hilton Osaka is in a really good location, directly opposite the Osaka JR station. Easy to access both from Train & KIX airport. Downside is internet is an added extra & room service is very over priced (even in comparison to other hotel room service charges).

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Kate H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel R, Herman Ehrlich - General Manager at Hilton Osaka, responded to this review, 25 March 2014
Thank you for having availed your time to provide your constructive feedback .
We are delighted that you enjoyed our convenient location opposite the refurbished and extended JR Osaka Station, with a myriad of new department stores and other retail offerings, in addition to the largest underground shopping mall of Japan.
Your comments relating to the Internet use are valuable and taken up for future reference.
We value your feedback, which will assist us improving the need of our guests.
Thank you anew, and hope to have another opportunity of welcoming you, when your travels bring you to Osaka, to demonstrate that your comments were not made in vain.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Osaka

Property: Hilton Osaka
Address: 1-8-8 Umeda, Kita-ku, Osaka 530-0001, Osaka Prefecture
Phone Number:
Region: Japan > Kinki > Osaka Prefecture > Osaka > Osaka Station / Umeda
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Osaka
#6 Business Hotel in Osaka
#12 Luxury Hotel in Osaka
#13 Family Hotel in Osaka
#19 Romantic Hotel in Osaka
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Hilton Osaka 4.5*
Number of rooms: 525
Official Description (provided by the hotel):
Set in the business and entertainment area, the Hilton Osaka hotel is linked to one of Osaka's largest shopping malls. Admire the views from Windows on the World restaurant or the Executive Lounge. Unwind in the gym, pool or relaxation salon. The hotel is 3 miles from Universal Studios Japan and 1 hour from Kansai airport. ... more   less 
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Also Known As:
Hilton Osaka Hotel Osaka
Hilton International Osaka
Osaka Hilton International

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