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“bad service and outdated furnitures”

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Sheraton Miyako Hotel Osaka
Ranked #41 of 322 Hotels / Ryokan in Osaka
Reviewed 4 November 2013

When we reached the hotel there is no bell service in the ground floor so we get the luggage carrier by ourselves and when we are in the middle of putting our luggage in the cart a lady staff suddenly appeared from nowhere and impolitely start removing our luggage from the luggage carrier and later telling us that we could not use the cart. We all wondered why? Aren't the luggage carrier use for carrying luggages? She left us without assisting us .( These types of hotel staffs should be kick out of their jobs) The lobby of the hotel is big and new but when you get in the room OH MY GOD! it is small and so outdated !!! Old furnitures, old everything and no coffee. Do not check in at this hotel because of the name Sheraton -- the standard of this hotel is too far from what you can expect from the Sheraton chain of hotels.

  • Stayed: November 2013, travelled with family
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1  Thank Haydee1113
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheraton_miyako_osak, お客様担当マネージャー at Sheraton Miyako Hotel Osaka, responded to this reviewResponded 7 November 2013

Thank you very much for staying at Sheraton Miyako Hotel Osaka.
We appreciate hearing from our valued guests as their feedback helps us identify areas where we can improve.
We would like to extend our sincere apologies to you for highly unacceptable behavior by our guest service staff.
As you mentioned, their main task is to welcome our guests into our hotel, through helping them with their luggage and guiding them to their rooms.
We have already taken your comments to our guest service management in order to ensure that this does not happen again in the future.
Also, we are sorry that you did not like many aspects of our guest rooms. It is true that standard rooms can be perceived outdated and old by some of our guests.
To incorporate such opinions, we renovated the 6th and 7th floors in 2012 and 2013 respectively.
Thank you again for taking the time to write to us. This may be too much to ask for but if you ever visit this area again in the future, we truly hope you will select us so that we can offer you far improved experience.

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355 - 361 of 1,365 reviews

Reviewed 3 November 2013

the hotel have a very great location, very near to subway / train station, food area, shopping area, and the 24 hr mini mart.
my room view is nice.
the hotel location is good, so many place to go around, so many food restaurant near this hotel.
Sheraton Miyako lobby at level 2, and the breakfast at level 21
i like the breakfast, but the place is quite small and crowded (when i come). the view on the breakfast place is very Nice, i like it.

  • Stayed: October 2013, travelled with family
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Thank Narto T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheraton_miyako_osak, お客様担当マネージャー at Sheraton Miyako Hotel Osaka, responded to this reviewResponded 7 November 2013

Thank you very much for taking the time to let us know your experience at Sheraton Miyako Hotel Osaka.
We are very happy to hear that you liked many aspects of our hotel. Your kind words will surely strengthen our motivation to better ourselves for our future guests.
Thank you again for your compliments and we look forward to seeing you again in the near future.

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Reviewed 2 November 2013

When we arrived reception was being managed by three trainees, it took us an hour to finally check in. We arrived at 2.20pm so there is no reason for our room not to be ready. We paid for a Premium room and were given a standard room. There was hardly any room to move around the bed. Our booking said a city view, yes it was a city view if you look around the apartment block.
Once we checked in we found the location great as it is near restaurants, Dept Stores and supermarkets. The hotel is located above the subway and the staff at the railway station are helpful.
I would not go back to this Sheraton hotel because they misrepresented the size and features of their rooms.

Room Tip: Be careful you will pay for a premium room and get a standard room.
  • Stayed: October 2013, travelled as a couple
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Thank flashpacker55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheraton_miyako_osak, お客様担当マネージャー at Sheraton Miyako Hotel Osaka, responded to this reviewResponded 7 November 2013

Thank you very much for choosing to stay at Sheraton Miyako Hotel Osaka.
We are very sorry for all the problems you may have encountered during your recent stay with us.
We would also like to apologize to you for allocating the wrong room type, which is highly unacceptable.
We will address this issue right away, through emphasizing more on staff training.
Thank you very much again for sharing your experience with us.
If you ever have an opportunity to visit this area, we hope to see you so that we can offer you a much better experience.

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Reviewed 23 October 2013

A hotel with all the elements you expect from the Sheraton chain. It's located above a train station and shopping centre and has a bus that goes door-to-door to the Kintetsu shopping centre Abeno Harukas (well worth a visit).

The staff were excellent and spoke English well.

  • Stayed: September 2013, travelled solo
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1  Thank CareerTravelRun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheraton_miyako_osak, お客様担当マネージャー at Sheraton Miyako Hotel Osaka, responded to this reviewResponded 25 October 2013

Thank you very much for your review of your recent stay at Sheraton Miyako Hotel Osaka and we thank you for your generous compliments.
It is very nice to know that we are making a difference to guests we serve every day. Your kind words will strengthen our motivation to better improve ourselves for our future guests. As for the Abeno Harukas, its grand opening will take place on 7th March 2014, and we are sure you will like it more than you did this time. Thank you again for sharing your experience with us and we look forward to seeing you again in the future!!

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Reviewed 13 October 2013

Nice Hotel right above the Subway/Train stations that will connect you to everywhere you need to be. Staff is very friendly and has english speaking along with other different languages as well. Rooms are very clean, house keeping does an excellent job everyday.

  • Stayed: October 2013, travelled on business
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Thank Islander_4_now
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheraton_miyako_osak, お客様担当マネージャー at Sheraton Miyako Hotel Osaka, responded to this reviewResponded 23 October 2013

Thank you very much for your review of your recent stay at Sheraton Miyako Hotel Osaka. We are very glad that you enjoyed your stay with us. We also would like to thank you for your kind and encouraging words for our staff. We will make sure these words will be passed along to the staff as it is nice to know that we can make a difference to our guests we serve each and every day. Thank you again for taking the time to share your experience with us and we look forward to seeing you again in the near future.

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Reviewed 12 October 2013

Not close to shopping area. Near subway station, so easy to go anywhere. Also have shuttle bus between airport and hotel. Price is reasonable, room is not as good as other 5-star hotel. lounge open time is short, please ignore the lounge.

  • Stayed: October 2013, travelled on business
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Thank Richard C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheraton_miyako_osak, お客様担当マネージャー at Sheraton Miyako Hotel Osaka, responded to this reviewResponded 23 October 2013

Thank you very much for your review of your experience at Sheraton Miyako Hotel Osaka.
It is very nice to know that you liked our hotel location but we are sorry that some aspects of our hotel did not meet your expectations. With regards to our lounge on the 18th floor, the opening hours for Friday and weekend used to be 5pm – 9pm, but recently we have lengthened to 11am – 9pm. Thank you again for taking the time to share your experience with us. We would appreciate having another opportunity to create a better experience for you in the future.

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Reviewed 8 October 2013 via mobile

Hotel is located right at the jr and train station. There is also nice restaurant within walk distant. Just realized during this trip that we can actually walk from the hotel to the famous osaka castle and also to the shopping district in namba.

  • Stayed: October 2013
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Thank william t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheraton_miyako_osak, お客様担当マネージャー at Sheraton Miyako Hotel Osaka, responded to this reviewResponded 23 October 2013

Thank you very much for taking your time to share your experience at Sheraton Miyako Hotel Osaka.
We are glad to hear that you could make the best of the hotel’s location and had an enjoyable stay in Osaka.
Especially in the seasons when the weather is nicer, it is lovely to take a walk to the touristic spots in Namba and Osaka Castle area.
There are also historical places near our hotel. We hope to show these places when you visit us next time.
Again thank you for your comment and we look forward to welcoming you back at Sheraton Miyako Hotel Osaka!

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Additional Information about Sheraton Miyako Hotel Osaka

Address: 6-1-55 Uehonmachi, Tennoji-ku, Osaka 543-0001, Osaka Prefecture
Region: Japan > Kinki > Osaka Prefecture > Osaka
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#43 Business Hotel in Osaka
Price Range: £80 - £233 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Miyako Hotel Osaka 3.5*
Number of rooms: 579
Reservation Options:
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Also Known As:
Sheraton Osaka
Osaka Sheraton

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