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“Old hotel, but nice if you get a higher room”

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Sheraton Miyako Hotel Osaka
Ranked #43 of 354 Hotels / Ryokan in Osaka
Reviewed 8 February 2014

The Sheraton Osaka is really nice but the rooms were run down. We were not happy with the original room when we checked (there was hair in the bed! Yuck!). However the hotel staff didn't make a fuss and upgraded us to the executive suite. It was beautiful and much more worth the cost - staying in the hotel certainly isn't cheap so I wouldn't have been happy with my standard room for the price. Also, the hotel staff aren't very friendly. Worth a look - but check your bed first!

Room Tip: Executive suite or above. The standard rooms are old - and not worth the price.
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  • Stayed: September 2013, travelled as a couple
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Thank Rebecca A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheraton_miyako_osak, お客様担当マネージャー at Sheraton Miyako Hotel Osaka, responded to this reviewResponded 10 February 2014

Thank you very much for staying at Sheraton Miyako Hotel Osaka and for your valuable feedback.
We are very sorry for the problems you have encountered in your original room.
Cleanliness of our guest rooms is of paramount importance to us, and and in order to ensure that a problem like this will not happen again, we have just implemented the internal audit where randomly selected rooms are thoroughly inspected on a regular basis.
We are extremely saddened to learn that our staff were not being friendly. The language barrier may have been one of the contributing factors, and we will emphasize English more through our staff training programs.
Once again, thank you very much for taking the time to provide us with your feedback and for helping us identify areas for improvements.

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Reviewed 21 January 2014

Stayed here for 1 week in December 2013. Location of the hotel is great with Airport Limousine Bus just next to the hotel and also the subway station is right next door. Great location for anyone that would like to visit Osaka and surrounding i.e Kyoto, Nara or even Kobe.
Room are very spacious and comfortable.
There is a mall just round the corner which makes dining very convenience.
Definitely a great choice of hotel in Osaka.

  • Stayed: December 2013, travelled with family
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2  Thank MHRYU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheraton_miyako_osak, お客様担当マネージャー at Sheraton Miyako Hotel Osaka, responded to this reviewResponded 26 January 2014

Thank you very much for choosing Sheraton Miyako Hotel Osaka.
It is great to learn that you enjoyed your stay with us and that you found our hotel very convenient.
Once again, thank you very much for taking the time to share your favorable review and we look forward to your return in the near future.

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Reviewed 16 January 2014

The reason why you'll want to choose this hotel is for it's location and the convenience of the Airport Limousine Bus below. Just like the Sheraton Yokohama, this hotel sits on the train station that can take you Nara and Kyoto if you're planning a trip there. Stayed with wife and kid, no SPG recognition for me at this hotel, stroller friendly. The room was decently sized and cleaned. The amenities however were not as generous as the other SPG hotels in Japan. However in terms of value, the hotel does pack a good punch. To buy your Airport Limousine bus ticket, there is a vending machine that you would need to buy the ticket from ONLY on the day of your departure.
Food and convenience stores abundant surrounding the area.

  • Stayed: December 2013, travelled with family
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Thank Teh_Ais
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheraton_miyako_osak, お客様担当マネージャー at Sheraton Miyako Hotel Osaka, responded to this reviewResponded 21 January 2014

Thank you very much for choosing to stay at Sheraton Miyako Hotel Osaka and sharing your experience with us.
We are very glad to hear that you enjoyed your stay with us, in particular with regards to our hotel rightly situated for your travel needs.
As for the room amenities, some of them are available only upon request and we hope to add more varieties to better meet needs of our guests.
Once again, thank you for taking the time to let us know your experience and we would appreciate another opportunity to offer you a far better experience in the future!

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Reviewed 8 January 2014

We stayed here for 2 nights, after checked in we tried the Buffet Dinner in upper Floor, the food was excellent, lot of choices from Japanese foods to Steaks and also with only another 2000 yen to add on top you got free flow beers, wines, champagne and whiskey.
The rooms were average but large according to the normal rooms in Japan.The staff were friendly and helpful.The Breakfast buffet was excellent, actually great hotel to stay in Osaka.

Room Tip: If you drink alcohol, to add 2000 yen for the free flow beers, wines, champagne and whiskey on a din...
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  • Stayed: December 2013, travelled with family
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Thank Arya_Swadharma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheraton_miyako_osak, お客様担当マネージャー at Sheraton Miyako Hotel Osaka, responded to this reviewResponded 9 January 2014

Thank you very much for sharing your review of your experience at Sheraton Miyako Hotel Osaka!
We are very happy to hear that you had an enjoyable stay with us.
Your kind words for our staff will further strengthen our motivations to improve ourselves for future guests.
Once again, thank you for taking the time to let us know your experience and we look forward to having you stay with us again in the future!

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Reviewed 7 January 2014

We had a nice stay at the Sheraton Miyako Hotel. The staff was wonderful and helped us in every way and the rooms were cleaned every day. The breakfast buffet was exellent. We enjoyed our stay at the Miakyo.

  • Stayed: January 2014, travelled with family
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Review collected in partnership with Galahotels.com
Thank Sigrun A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheraton_miyako_osak, お客様担当マネージャー at Sheraton Miyako Hotel Osaka, responded to this reviewResponded 9 January 2014

Thank you for your review of your stay at Sheraton Miyako Hotel Osaka.
We are very pleased to hear you enjoyed your stay with us.
It means a lot to us that we made a big difference to the quality of your stay.
Your kind words will further encourage us to better ourselves.
Once again, thank you for taking the time to let us know your experience and we hope to welcome you back in the future.

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Reviewed 28 December 2013

Stayed here for 2 nights recently. There is a direct shuttle bus from the airport to the hotel and the hotel is next to subway which is 10-15 mins away from downtown Osaka. Rooms are old and in need of upgrades otherwise its functional. Staff were friendly and helpful - even those who couldn't speak gd English tried their best. Overall, its a decent stay for a night or two.

  • Stayed: December 2013, travelled with family
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Thank James L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheraton_miyako_osak, お客様担当マネージャー at Sheraton Miyako Hotel Osaka, responded to this reviewResponded 3 January 2014

Thank you very much for taking time to share your experience at our hotel.
We are delighted to hear that you liked the location of our hotel.
It is one of the top reasons why our repeat customers choose our hotel.
As it is mentioned in your valued comment, constant renovation is necessary for us to keep our customer’s satisfaction.
We will also try our best to improve every staff’s knowledge about language to provide even more enjoyable stay.
Again we thank you for your recent stay with us and we hope to welcome you back here at Sheraton Miyako Hotel Osaka!

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Reviewed 26 December 2013

This was my first trip to japan and I was satisfied with this hotel. Actually, this hotel is not so excellent but has good location and resonable price. The room was large than my expectation and the service was good.

Room Tip: I was in 1008 and it was city view. View was normal of city.
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  • Stayed: December 2013, travelled as a couple
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Thank choongseok_lee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheraton_miyako_osak, お客様担当マネージャー at Sheraton Miyako Hotel Osaka, responded to this reviewResponded 28 December 2013

Thank you very much for your review of your recent stay at Sheraton Miyako Hotel Osaka.
We are happy to hear that we were able to meet your expectations in terms of hotel location, value and our hospitality.
Some rooms on upper floors command a great view of Osaka Umeda area and Osaka castle.
Once again, thank you for taking the time to give us your feedback and we hope to see you again in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Miyako Hotel Osaka

Address: 6-1-55 Uehonmachi, Tennoji-ku, Osaka 543-0001, Osaka Prefecture
Region: Japan > Kinki > Osaka Prefecture > Osaka
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#42 Business Hotel in Osaka
Price Range: £87 - £277 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Miyako Hotel Osaka 3.5*
Number of rooms: 579
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Also Known As:
Sheraton Osaka
Osaka Sheraton

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