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“Comfortable and good service”

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Namba Oriental Hotel
Ranked #26 of 348 Hotels / Ryokan in Osaka
Certificate of Excellence
Reviewed 27 November 2013

The hotel is located at main shopping, dining and entertainment area and close to the subway train station. The location is very good. Good size room with sufficient space to put our luggages. Though the hotel looks a bit old but it is clean and tidy. Hotel staff is very helpful. Will definitely recommend to friends.

  • Stayed: November 2013, travelled with friends
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Review collected in partnership with this hotel
1  Thank Caren L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NambaOriental, Manager at Namba Oriental Hotel, responded to this reviewResponded 28 November 2013

Dear Guest,

Thank you very much for your laudatory comments on our hotel and its services.
We are delighted that you were able to take advantage of our room's facilities and location.

Your valuable feedback has been shared with our staff
and we look forward to the opportunity to welcome you back to
Namba Orinetal Hotel on your next visit.

Thank you anew and we hope you'll have a wonderful day.

Truly yours,

Manager,
Namba Oriental Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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273 - 279 of 685 reviews

Reviewed 25 November 2013

We book via zuji and stated non-smoking. During check in, no information of the room was given to us. Even for wifi we will need to ask from them. The front desk do not have any initiative of asking and they will only give you the minimum. When we found out that our room is a smoking room, they simply brush us off saying they do not know we requested for a non-smoking room. There was no customer service at all. After checking, they said that they do not have any non-smoking rooms anymore. Worst still, they are not even apologetic abt it. We are staying for 5 nights and there is nothing they could do abt it. My advice for non-smokers is to stay away from this hotel.

  • Stayed: November 2013
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2  Thank attitude427
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NambaOriental, Manager at Namba Oriental Hotel, responded to this reviewResponded 26 November 2013

Warm greeting from Osaka.  

First of all, we greatly appreciate your time to post your feedback on TripAdvisor.

Also, we deeply regret to hear your disappointment and
inconveniences brought to you during your stay.
This issue has been addressed and necessary action will be taken
to ensure that our guests have an enjoyable stay with us and
we sincerely hope we may have another chance of welcoming you back
to Namba Oriental Hotel in the future.

Once again, we appreciate your time and feedback and
please take the best care of yourself.

Manager,
Namba Oriental Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 November 2013

Only stayed one night enroute from Kochi to Kyoto, but absolutely no comlaints. Good size room, friendly staff, security gate, spotlessly clean. Loads of little extras included even scales, Would definitely use it again

  • Stayed: November 2013
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1  Thank evelyn k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NambaOriental, マネージャー at Namba Oriental Hotel, responded to this reviewResponded 15 November 2013

Dear Guest,

Thank you very much for staying with us and for having taken the time to leave your impressions on Trip Advisor. We look forward to the pleasure of welcoming you back with us again.

Sincerely yours
Namba Oriental Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 November 2013

The hotel wasn't bad, but when we arrived (mid afternoon) we were told they couldn't give us the non smoking room we had requested. Even after they put an air purifier in the room for the afternoon the room stank.

Room was large, in comparison to a Tokyo hotel, but standard for a hotel in Europe. It was also a little noisey as we were on a fairly low level.

Wifi was available in room on request.

Location was very central in the Namba area with pachinko right on your door step :-/

Room Tip: I guess arrive early to ensure you get a non smoking room :/
See more room tips
  • Stayed: October 2013, travelled as a couple
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1  Thank anti_peter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NambaOriental, Manager at Namba Oriental Hotel, responded to this reviewResponded 11 November 2013

Dear Guest,

Thank you for choosing Namba Oriental Hotel as your preferred hotel
for your recent trip to Osaka and taking the time to post your feedback on TripAdvisor.

Though your comments on our room size is greatly appreciated,
we are very sorry to hear about the unpleasant experiences
you had during your stay.

Your valued feedback has been shared with our team and
for sure enables us to continuously enhance our operation
and services to meet guests' needs.

Thank you once again.
We sincerely hope that we may have the pleasure of
welcoming you back to Namba Oriental Hotel again soon.

Best regards,

Namba Oriental Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 November 2013

This hotel is located smack bang right in the middle of the Namba walk. Awesome location. Train station near by. Subway and JR lines. Shops and restaurants galore.

Rooms are clean and contain all basic necessities.

Elevator and lobby totally stinks of cigarettes. I could feel my face turn green as I entered the hotel.

Bar downstairs a great place to relax and unwind after a full day of sightseeing and shopping, if you don't mind the smoke. Take advantage of the happy hours.

Room Tip: Garden view
See more room tips
  • Stayed: October 2013, travelled with friends
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1  Thank mar11beth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NambaOriental, Manager at Namba Oriental Hotel, responded to this reviewResponded 7 November 2013

Dear Guest,

Thank you for choosing Namba Oriental Hotel as your preferred hotel
for your recent trip to Japan. We're very pleased to learn
that you have enjoyed our convinient location as well as
our room's facilities and service.

Your comment about the smoke smell at the lobby
has been shared with our team and
we will take necessary action accordingly.
We value your feedback as we continually strive to improve our service.

Thank you once again and we look forward to the opportunity
to welcome you back to Namba Orinetal Hotel on your next visit.

Sincerely yours,
Namba Oriental Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 October 2013

  • Stayed: October 2013, travelled with friends
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Review collected in partnership with Easytobook.com
1  Thank Endang Puspita N
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 10 October 2013

Stayed there for four nights in October 2013. I must say that the location was just perfect because of the many eateries and shopping available around the hotel
The hotel room was generally larger than most hotels in the same category,which we feel comfortable about. However the breakfast can be better and should be varied on a daily basis.
The staffs at the reception were very helpful to explain clearly and correctly how we go about to connect the railways, to the places we planned to visit. They even provide us with a city map with railways lines in English, which which is very helpful for us.
We would definately recommend this hotel.

  • Stayed: October 2013, travelled as a couple
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1  Thank BenLangkawi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Namba Oriental Hotel

Address: 2-8-17 Sennichimae, Chuo-ku, Osaka 542-0074, Osaka Prefecture
Region: Japan > Kinki > Osaka Prefecture > Osaka
Amenities:
Business Centre with Internet Access Restaurant
Hotel Style:
#14 Family Hotel in Osaka
#24 Business Hotel in Osaka
#29 Romantic Hotel in Osaka
Price Range: £89 - £215 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Namba Oriental Hotel 3.5*
Number of rooms: 258
Official Description (provided by the hotel):
Well known as an 'oasis of the city', Namba Oriental Hotel offers you a quiet and relaxed time after you step into the building from the exciting city of Namba. Feel the most comfort from our hospitality. ... more   less 
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Also Known As:
Namba Oriental Osaka
Hotel Namba Oriental

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