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“Good location”

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Namba Oriental Hotel
Ranked #26 of 333 Hotels / Ryokan in Osaka
Certificate of Excellence
Reviewed 18 December 2013

Love this hotel and will stay again in future. Near Train stations and Namba area where there are food and shopping. Hotel is located on the 3 level and hence is away from shopping crowd. cannot find a better location.

Room Tip: If you want to wash your cloths you may want to choose level 4 & 5 as they located in this level...
See more room tips
  • Stayed: December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Lawrence C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NambaOriental, Manager at Namba Oriental Hotel, responded to this reviewResponded 20 December 2013

Dear Guest,

Thank you very much for choosing us as your preferred hotel
for your recent trip to Japan and taking your time to write your review on Tripadvisor.

It is a pleasure to know that you've noticed and mentioned about our location
which is one of our strength. Your valuable feedback will help other guests in the future and we're very thankful for it.

Again, thank you very much and we'll be very looking forward to welcoming you back soon!

Sincerely Yours,

Manager
Namba Oriental Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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249 - 255 of 659 reviews

Reviewed 18 December 2013

Initially had some difficulties finding the way to the hotel, because we, girls, did not want to carry our heavy luggage up the stairs (exit E5). So we went all the way to the elevator near muji and walked back. Later, we found out that the easiest/quickest way from subway is to enter the takashimaya and took the elevator/escalator to ground floor, exit and cross the road to some sheltered shopping street which leads to the hotel (just look out for mcdonalds). It took us less than 5 minutes to reach the subway with our luggage.

The hotel is good value for money. Its room is the 3rd biggest in our japan trip. If I remember correctly, this hotel provided 2 types of pillows, soft and hard. The bathroom is quite big (2nd biggest hotel toilet during our trip. First is Tokyo Disneyland hotel). Absolutely no complaint about the room. I had rented wifi device for this trip, so did not notice if this hotel provide free wifi. We did not include breakfast during our stay but had it at a nice café opposite Kuromon Ichiba.

It's about 15 minutes walk to otaroad/den den town. Less than 10 minutes to dotonbori/shinsaibashi shopping arcade, not to mention takashimaya and the underground shopping arcade. There's a 24hr convenience store nearby, bought Osaka food and non edible souvenirs from a shop opposite of the hotel. There's a drugstore selling beauty and other necessities right at the corner.

The only negative is that this is far from the JR-Namba station. Must walk around 20 minutes. So do give some time for walking and getting lost in the underground maze (my google map gps did not work well in the underground), if you are going to use the JR Pass to go to the airport. And also give some time for getting in the right train but wrong carriage which we did because the train would spilt into 2 with the front few carriages going to the airport and back few to some other stations. We were lucky to spot the mistake and dropped off at the right station to wait for the next train to airport and managed to reach with half an hour to spare.

I would book this hotel again the next time I go to namba. Do go in july for the summer sale!

  • Stayed: July 2013, travelled with friends
    • Value
    • Location
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    • Cleanliness
    • Service
1  Thank 1ych33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NambaOriental, Manager at Namba Oriental Hotel, responded to this reviewResponded 20 December 2013

Dear Guest,

Thank you for choosing Namba Oriental Hotel as your preferred hotel
for your recent trip to Japan.
We are delighted that you were able to take advantage of our location and
beyond thankful for your detail description of how to get here from major stations as well as
sharing it with other TripAdvisor users. It will definitly be helpful information for future guests.

Thank you once again and
please allow us to welcome you again soon.

Sincerely Yours,

Manager
Namba Oriental Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 December 2013

This hotel is located in the heart of Namba shopping belt, with plenty of dining and shopping outlets. Access is easy from the airport, via a direct train. It took us about 5 minutes to walk from the train station to the hotel. The subway is also located nearby, less than 5 minutes walk.

I requested for a non-smoking room but didn't get it. Although our room was pretty old and cramp (and with bad cigarette smell), everything was alright. It was compromised by the convenience of the hotel location.

  • Stayed: November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank dcc78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NambaOriental, Manager at Namba Oriental Hotel, responded to this reviewResponded 17 December 2013

Dear Guest,

Thank you for taking the time to share your recent experience
at Namba Oriental Hotel on Tripadvisor.

We're very pleased to read that
our location was able to meet your expectations,
although we deeply regret to hear your disappointment
about your guest room. Your valuable comment has been shared with our team
to continuously improve our room and facility as well as guest service.

Thank you once again and we sincerely hope that
we may have the pleasure of welcoming you back to
Namba Oriental Hotel in the future.

Sincerely Yours,
Manager
Namba Oriental Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 November 2013

As per many reviews, the location of Namba Oriental hotel is good and convenient, easy access to underground namba walk and very near to shinsaibashi. Near lots of great restaurant, shopping and train stations.
We came from Kyoto by JR train to Osaka station, change to Midosuji subway to Namba station. Look for exit B21 and go up to escalator and you will come up at the arcade. Continue to walk straight and you will see a mcdonalds on your left hand side. Hotel is next to Lawson. The lobby is located at the 3rd floor.
The room is a bit dated but clean. Room has no WIFI but we requested the WIFI router and the hotel provided it for free.
We tried the hotel buffet breakfast for one day as there was a special price for hotel guest for 980 yen for adult. The food taste good and quite a lot of variety.
When we depart to Kansai airport, we use Nankai Rapit train and the station is very near to the hotel too.
Overall I was satisfied with the hotel, and we enjoy our 3 nights stay in Namba Oriental...

  • Stayed: November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank CMY_KL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NambaOriental, Manager at Namba Oriental Hotel, responded to this reviewResponded 2 December 2013

Dear Guest,

Thank you for your laudatory comments on our location, room and breakfast.
We're very pleased to learn you have enjoyed your stay with us and your valued feedback has been shared with our team as we continue to strive for better quality to accommodate our guests’ needs. Thank you again and we very look forward to welcoming you back to Namaba Oriental Hotel soon.

Manager,
Namba Oriental Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 November 2013 via mobile

For those who wish to explore Namba area of Osaka and would like a not-so-quiet place, this is a place for you. We stayed here for a night for its good location (not very far away from Kansai Airport with direct Nankai line) as we need to leave to Kansai Airport next early morning. Overall, room is decent.

Stayed: November 2013, travelled as a couple
Thank SookChing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NambaOriental, Manager at Namba Oriental Hotel, responded to this reviewResponded 30 November 2013

Dear Guest,

Thank you for choosing Namba Oriental Hotel as your preferred hotel
for your recent trip to Japan. We are very delighted that you were able to take advantage of our location. Your valued feedback has been shared with our team
as we continually strive to upkeep our service.

Thank you anew and we look forward to welcoming you back
to Namaba Oriental Hotel in the near future.

Manager,
Namba Oriental Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 November 2013

The hotel is located at main shopping, dining and entertainment area and close to the subway train station. The location is very good. Good size room with sufficient space to put our luggages. Though the hotel looks a bit old but it is clean and tidy. Hotel staff is very helpful. Will definitely recommend to friends.

  • Stayed: November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Caren L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NambaOriental, Manager at Namba Oriental Hotel, responded to this reviewResponded 28 November 2013

Dear Guest,

Thank you very much for your laudatory comments on our hotel and its services.
We are delighted that you were able to take advantage of our room's facilities and location.

Your valuable feedback has been shared with our staff
and we look forward to the opportunity to welcome you back to
Namba Orinetal Hotel on your next visit.

Thank you anew and we hope you'll have a wonderful day.

Truly yours,

Manager,
Namba Oriental Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 November 2013

We book via zuji and stated non-smoking. During check in, no information of the room was given to us. Even for wifi we will need to ask from them. The front desk do not have any initiative of asking and they will only give you the minimum. When we found out that our room is a smoking room, they simply brush us off saying they do not know we requested for a non-smoking room. There was no customer service at all. After checking, they said that they do not have any non-smoking rooms anymore. Worst still, they are not even apologetic abt it. We are staying for 5 nights and there is nothing they could do abt it. My advice for non-smokers is to stay away from this hotel.

  • Stayed: November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank attitude427
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NambaOriental, Manager at Namba Oriental Hotel, responded to this reviewResponded 26 November 2013

Warm greeting from Osaka.  

First of all, we greatly appreciate your time to post your feedback on TripAdvisor.

Also, we deeply regret to hear your disappointment and
inconveniences brought to you during your stay.
This issue has been addressed and necessary action will be taken
to ensure that our guests have an enjoyable stay with us and
we sincerely hope we may have another chance of welcoming you back
to Namba Oriental Hotel in the future.

Once again, we appreciate your time and feedback and
please take the best care of yourself.

Manager,
Namba Oriental Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Namba Oriental Hotel

Address: 2-8-17 Sennichi-mae, Chuo-ku, Osaka 542-0074, Osaka Prefecture
Region: Japan > Kinki > Osaka Prefecture > Osaka
Amenities:
Business Centre with Internet Access Restaurant Airport Transportation
Hotel Style:
#21 Family Hotel in Osaka
#24 Business Hotel in Osaka
#29 Romantic Hotel in Osaka
Price Range: £100 - £251 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Namba Oriental Hotel 3.5*
Number of rooms: 258
Official Description (provided by the hotel):
Well known as an 'oasis of the city', Namba Oriental Hotel offers you a quiet and relaxed time after you step into the building from the exciting city of Namba. Feel the most comfort from our hospitality. ... more   less 
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Also Known As:
Namba Oriental Osaka
Hotel Namba Oriental

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