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“Great location, helpful staff, nice rooms, great base to explore Osaka”

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Namba Oriental Hotel
Ranked #28 of 315 Hotels / Ryokan in Osaka
Certificate of Excellence
Australia
Level 6 Contributor
76 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Great location, helpful staff, nice rooms, great base to explore Osaka”
Reviewed 26 May 2014 via mobile

We stayed 1 night in this hotel as part of our Japan adventure. The hotel although in the middle of all the action; shops, pinball parlours, etc was relatively quiet considering the amount going once you step outside it! Comfortable room, not small, great shower, free wifi (gave us a router). Breakfast buffet was okay, very Japanese orientated with not many western food options. Only gripe about the hotel would be the cigarette smells in and around the lifts which some other reviews mentioned. Think this is coming from the pinball parlours on the lowest level. Overall though we enjoyed our stay here the location was super easy to find within walking distance from the station and a great base to explore Namba/Osaka. Highly recommend trying some of the typical street food; Tako-Yaki (battered octopus pieces) and Okonomiyaki (Japanese savory pancake) really delicious.

Stayed May 2014, travelled as a couple
Helpful?
Thank Fleur G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NambaOriental, Manager at Namba Oriental Hotel, responded to this review, 27 May 2014
Dear Guest,

Thank you very much for staying with us and sharing your experience on our TripAdvisor page.

We're delighted to read that you were able to take advantage of our location and service and to know that you seemed to have a wonderful trip in Osaka. The smell in the lift, we're trying to get rid of it and making some progress now. Thank you for your valuable review which is certainly helpful for our future guests.

Thank you once again and we're sincerely looking forward to welcoming you again when you travel to Osaka in the future.

Sincerely Yours,

Manager
Namba Oriental Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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638 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (64)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Staffordshire, England
Level 5 Contributor
64 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
Reviewed 24 May 2014

This hotel is easy to find once you understand that you are arriving at an underground station in the middle of an underground shopping centre.... You have to look at the colour coded references on the walls and ceilings to work out where you are and where you should exit. You need to exit at B21 to be right at the entrance to the covered walkway to the hotel, near to McDonalds.
The hotel is in a Blackpool-like area with lots of Pachenko parlours which can be very loud, but we didn't hear any noise in the hotel room.
The twin room was a decent size for 2 adults and cases.
It's easy to walk around and find places to eat, and to get to the river where you can walk around the quieter streets and sit and have a drink at a riverside cafe.

Room Tip: Ask for a high room
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank michrich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NambaOriental, Manager at Namba Oriental Hotel, responded to this review, 27 May 2014
Dear Guest,

First of all, thank you very much for choosing us as your home away from home.

The clear direction from the underground to our hotel that you mentioned on your review is truly appreciated and will be very helpful for our future guests. Also, we're grateful to know that our room size meets your needs as well as that you had a good time in Osaka.

Thank you for your valuable review. We sincerely hope to welcome you back again in the future.

Sincerely Yours,

Manager
Namba Oriental Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stoke-on-Trent, United Kingdom
Level 3 Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 16 May 2014

Stayed two nights here and found this to be perfectly adequate. Even though the hotel is in the middle of a noisy shopping center, there was little or no noise in the rooms. We were on the sixth floor, and couldn't hear anything.
The reception staff were very friendly and helpful.
The wi fi worked well as you were given your own router.
The British pub on site was a bonus!
Positives - decent sized rooms and a good shower. Quite rooms.
Negatives - the hotel is a little shabby in places
The smoke in the lobby and lifts is cloying and unpleasant if you are a non smoker
TIP if you are arriving by train, you need to go right down into the basement before you can find the B21 exit

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Julesbenziggy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NambaOriental, Manager at Namba Oriental Hotel, responded to this review, 27 May 2014
Dear Guest,

Thank you very much for your valuable review and share it with other TripAdvisorers!

We are delighted that you were able to take advantage of our location and pleased to learn that the service quality of our staff was able to meet your expectations. We will continue to strive for better quality to accommodate our guests’ needs.

Thank you once again and we're looking forward to welcoming you again in the future.

Sincerely Yours,

Manager
Namba Oriental Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Taipei, Taiwan
Level 2 Contributor
5 reviews
Reviewed 8 May 2014

The location is very convenience. Bic camera is nearby and the subway is not far from hotel. If you like to find something eat, there are many different kinds of food around. Room rate is also reasonable.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Vicky L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NambaOriental, Manager at Namba Oriental Hotel, responded to this review, 12 May 2014
Dear Guest,

Thank you for staying with us and sharing your experience with us on our TripAdvisor page!

We're more than pleased to know that you were able to take advantage of our location and had a memorable trip in Osaka! Your laudatory comment is greatly appreciated and it always encourages us to continuously improve our operation and guest services.

Once Again, thank you for the review itself and your time for it. We look forward to welcoming you back to Namba Oriental Hotel in your next accommodation needs in Osaka.

Sincerely Yours,

From all the staff,
Namba Oriental Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philippines
Level 3 Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 5 May 2014

The Namba Oriental Hotel (no connection with Mandarin Oriental hotels whatsoever) stands along a pedestrian shopping & restaurant alley which is about 5minutes walk to Namba Nankai Railway Station. It's near the subway, as well; indeed, a convenient (albeit rather noisy & crowded) location for going around Osaka, and other nearby cities and towns of Japan, such as Wakayama and Nara which are easy train rides away. However, the hotel itself leaves a lot to be desired. As one goes up the elevator, the musty smell of smoke pervades the air. Upon check-in, my husband and I happened to be received by a certain Ms. Umemoto, whom we requested to assign us a non-smoking room, as I have asthma. She just smugly said, "no non-smoking room available_ hotel fully booked". (When I reserved my room, weeks earlier, I had just taken whatever room was offered by an online travel agency.) We practically pleaded with Ms Umemoto to please check again for a non-smoking room, as even just one might be available, but she wasn't willing to do it. Luckily, a more mature man who seemed like her boss overheard our conversation & he did go the extra mile to check, & was able to secure us the non-smoking one. The room was very compact, seemed newly refurbished, but the airconditioning did not seem to work. When we asked Reception, they said that airconditioning was centralized, and that the whole building's aircon was on FAN mode only; and that if we wanted a cooler temperature, we should just open the window! Oh my-- and inhale the pollution! This was the third week of April already_ not that cold anymore. Furthermore, when we watched TV, all the channels were interpreted in Japanese, thus, even the BBC channel had some interpreter "voicing over" Japanese words. No English could be heard at all. Also, the breakfast area is not that easy to access, serving basically a Japanese breakfast. All in all, I would rank this hotel between 2 1/2 to 3 stars_ specializing in Japanese tourists, it seems.

Room Tip: Since the hotel has an inner courtyard, it's better and quieter to request for a courtyard-facin...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joycee456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NambaOriental, Manager at Namba Oriental Hotel, responded to this review, 7 May 2014
Dear Guest,

First of all, thank you for choosing Namba Oriental Hotel as your accommodation for your recent trip to Osaka.

We deeply regret to hear your disappointment brought to you during your stay with us. Please accept our sincere apology for the inconveniences. Your valuable feedback has been shared with all the staff and each issue that you mentioned on your review has been addressed and necessary action will be taken to ensure that our guests have an enjoyable stay with us.

Please allow us to inform you that the problem regarding BBC news has been already addressed and solved right after we read your comment. It's now working correctly and broadcasting both in English and Japanese.

Once again, your willingness to share your experience is genuinely appreciated and we sincerely hope you will allow us another opportunity to serve your future accommodation needs, as we would like the opportunity to provide you the level of service you expect from us.

Yours most sincerely,

From all the staff,
Namba Oriental Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
Level 2 Contributor
6 reviews
5 hotel reviews
Reviewed 1 May 2014

Needless to say, location is best value staying at Namba Oriential hotel. Just minutes walked to train station, big shopping mall, seafood market. Room is big comparing with other same grade of hotel. Free intenet with great speed. Staffs are helpful and nice. Since I booked superior room, it allow to check out at 12:00 pm, it gave me enough time to pack my luggage in my last day staying there. But if you book standard room, then you are required to do check out latest at 10:00 am, it is little bit early.

Overall, it is good hotel with reasonable price, I think i will choose it again when I visit Osaka next time.

Room Tip: Choose superior room if you don't want check out in early time
See more room tips
  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Dicgel W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NambaOriental, Manager at Namba Oriental Hotel, responded to this review, 3 May 2014
Dear Guest,

Thank you for staying with us and sharing your wonderful review with other travelers on our TripAdvisor page!

It is more than grateful for us to know that you were able to take advantage of our location and our quality of service could meet your expectation.

Your laudatory comment about our service and staff has been shared with our team and it sure will help us to continually strive to improve the quality of our service.

Thank you once again and we look forward to welcoming you back in the near future.

Sincerely Yours,
Namba Oriental Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
manila
Level 5 Contributor
52 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 29 April 2014

Was in Osaka for a food trip and stayed at the Namba Oriental Hotel. It has a great location as it is near all the train and subway stops, all the best shopping places including my dear dear Takashimaya and lots and lots of food shops from ramen, yaki to chicken fries to my favorite killer soft serve ice creams.
The hotel is right beside a 24 hour macdonalds and lawson...how convenient can it be!!!
Rooms were big for japanese standards. No fuss, no extras ...wish there was a room safe and room wifi though. otherwise excellent value for money and really great location!

Room Tip: doesn't matter as all rooms look a like
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  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank catman38ph
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NambaOriental, Manager at Namba Oriental Hotel, responded to this review, 3 May 2014
Dear Guest,

Thank you for staying with us and your time to write a review on our TripAdvisor page.

It is our absolute pleasure to know that you were able to take advantage of our location and had an incredible trip in Osaka. 'Food trip' sounds very attractive by the way!

Also we appreciate the nice photos that you took and uploaded! Thank you very much. Your review and photos are so valuable and sure will be helpful for our future guests.

Thank you once again and we sincerely hope to welcome you back here again in the near future.

Sincerely Yours,

From all the staff,
Namba Oriental Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Namba Oriental Hotel

Property: Namba Oriental Hotel
Address: 2-8-17 Sennichi-mae, Chuo-ku, Osaka 542-0074, Osaka Prefecture
Region: Japan > Kinki > Osaka Prefecture > Osaka
Amenities:
Business Centre with Internet Access Restaurant Airport Transportation
Hotel Style:
#21 Family Hotel in Osaka
#24 Business Hotel in Osaka
#29 Romantic Hotel in Osaka
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Namba Oriental Hotel 3.5*
Number of rooms: 258
Official Description (provided by the hotel):
Well known as an 'oasis of the city', Namba Oriental Hotel offers you a quiet and relaxed time after you step into the building from the exciting city of Namba. Feel the most comfort from our hospitality. ... more   less 
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Also Known As:
Namba Oriental Osaka
Hotel Namba Oriental

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