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“Peninsula/Four Seasons/Mandarin Oriental level experience....”

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Intercontinental Hotel Osaka
Ranked #1 of 307 Hotels / Ryokan in Osaka
Certificate of Excellence
Toronto, Canada
Level 6 Contributor
137 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 143 helpful votes
“Peninsula/Four Seasons/Mandarin Oriental level experience....”
Reviewed 11 August 2014

Opened only a year ago. Fabulous hotel. Unlike most Intercontinental hotels I know (including those in Tokyo), which are all solid 4 star hotels, the Osaka Intercontinental is a step up, 5 star all the way, competing head to head with the St Regis or Peninsula or Four Seasons type hotel. The room was very grand (to be fair we were upgraded, I am IHG Platinum), with spectacular views. The service of the staff in both the hotel itself, and the restaurants, was impeccable (our request to be seated between meals, at 10.30am, caused them inconvenience but they bent over backwards to accommodate us).

If you are arriving for the first time via Umeda or Osaka stations: even though it is close, don’t try to get there underground. Get to street level. Find the red Hep Navis ferris wheel, the Yodabashi store, or the Intercontinental building itself (it has the name at the top) to get your directional bearings. The stations underground are rabbit warrens and the Intercontinental is not easily accessed via the mall level (although you will be able to figure the route when departing the hotel, as opposed to arriving).

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
3 Thank ensco3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jposaka, Guest Relations Manager at Intercontinental Hotel Osaka, responded to this review, 15 August 2014
Dear Ensco3 –san,

We would like to thank you for taking the time to post some great comments about your recent stay, taking also the opportunity to thank you for your loyalty as a valuable IHG rewards club Platinum.
We are delighted to read that the hotel, restaurant and our team, made the difference by offering you a memorable experience.
Your precious tips on direction will certainly help other travelers for this also we would like to thank you.
We are looking forward to your next stay with us, for another InterContinental Osaka Experience ,

Please receive our very best regards,

Jerome Palacoeur
Director of guest Experience
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Bloomington, Indiana
Level 4 Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 8 August 2014

The InterContinental Osaka is a new hotel (one year old) occupying the top half of a skyscraper about three blocks from Osaka Station and connected to it by indoor walkways. Rooms are huge by Japanese standards, luxuriously appointed and extremely stylish, with granite floor waterfall-style showers, elegant bathtubs,indirect lighting and attractive accents. Motor operated black-out drapes mask the impressive views when you want to sleep. Soundproofing between rooms is excellent. Housekeeping is immaculate, with a turndown service presenting a different snack each evening. Staff are English speaking and helpful and the hotel has a line of English-speaking taxis at the door. Hotel restaurants are very expensive, but offer a wide variety of high-quality cuisines and the attached luxury shopping mall has dozens of restaurants , pastry shops and coffee shops of all price levels and all styles. Because the hotel is new and signage is "tasteful," not all cab drivers know where it is. From Osaka station, the best option is to walk to the hotel, rather than taking a taxi.

  • Stayed August 2014, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
3 Thank J00095289754
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerome P, Guest Relations Manager at Intercontinental Hotel Osaka, responded to this review, 10 August 2014
Dear J00095289754-san.

Thank you for taking the time to share your review with us after your stay at InterContinental Osaka. The location of the hotel could not be better, we are very lucky to be in so close from the Osaka station with easy access to all major locations for shopping and dining.
Thank you for commenting also on the room features and amenities. It is great to receive some feedback on our facilities. Delighted also to read that you enjoyed our fine gourmet dining.
It was a pleasure to have you as our guest and we sincerely hope you will give us another opportunity to welcome you back soon.
Please receive, on behalf of the entire team, our very best regards,

Jerome Palacoeur
Director of Guest Experience
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jakarta, Indonesia
Level 3 Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 7 August 2014

My third trip in Osaka, decided to try this hotel.

As Ambassador IHG member, they really give us the benefit of being their loyal member.

Give a full credit to the concierge department who serve us and help us makes reservation even when we are not staying in their hotel anymore.

Got upgraded to 2 Bedroom suite and view was AMAZING. we can see the whole osaka city from top floor, and not to forget Hotel is located in Osaka station, so traveling to anywhere is so easy. Hotel is also attached to malls so shopping and dining would not be a problem at all.

Surely gonna stay here again in my future visit to Osaka.

  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
1 Thank tukang_terbang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerome P, Guest Relations Manager at Intercontinental Hotel Osaka, responded to this review, 10 August 2014
Dear Tukang_terbang-san,

Thank you for sharing your kind word on TripAdvisor! We greatly appreciate your loyalty (already 3 times in less than year, thank you very much) and are glad that you enjoyed your recent stays with us. The entire hotel team is so pleased that you were able to experience our hotel and enjoy the high service and quality levels upon which we pride ourselves, especially your kind note about our talented team of concierge.
We are truly looking forward to your next visit, hopefully soon for another memorable stay in our hotel.
Please receive our very best regards,

Jerome Palacoeur
Director of Guest Experience,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level 3 Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 6 August 2014

Great, brand new hotel.. Highly recommend, from reception to departure, super...Right by Osaka train station in a gorgeous mall complex. Great amenties, rooms are very specious and modern. Highly reccomend.

  • Stayed July 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank Alex M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jposaka, Guest Relations Manager at Intercontinental Hotel Osaka, responded to this review, 9 August 2014
Dear Alex M-san,

We sincerely appreciate you taking the time to write a review about your stay at InterContinental Osaka
It was a pleasure to know that our room amenities, the location of the hotel and the overall experience made your stay “perfect”
Our team will be very happy to read such positive comments and will appreciate it.
We do hope to have the opportunity of welcoming you once again, for another “In the know” experience,
Please receive our very best regards,

Jerome Palacoeur
Director of Guest Experience
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
Level 3 Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 August 2014

We stayed at Intercontinental Osaka for five nights in July, and we totally enjoyed our stay. We travel a lot on business and are very lucky that we have stayed in the best hotels over the globe, but we are utterly impressed with the service of the concierge and the bell desk team. They went out of the way to arrange pick up and drop off service for us at the bus station. Which is deeply appreciated as we are traveling with very young kids. A big typhoon hit while we stayed at the hotel, and we worried about delays, as we needed to return home on schedule to host a big event. The staff (not only one, a lot of them) were notified about our situation, and took the initiative to call us and update us on a regular basis about the typhoon status. A very very caring hotel!

Rooms are extremely spacious, especially by Japanese standard. We were traveling with two small kids, and we asked for an extra bed. That extra bed was very comfortable as well.

Location is terrific, definitely one of the best in Osaka.

The only little complain I have is the housecleaning. The house cleaning ladies didn't wash the cups / plates we used, perhaps they were worried that we were not done with our bread or tea. But they did put in new cups and plates.

That said, the service level of the staff and the ambience is so great that we are more than happy to look over this little flaw!

All in all, we are totally satisfied with our stay We love Intercontinental Osaka so much that we have decided to go to Osaka every year instead of Tokyo!

Big thumbs up - especially to the guest relations team!

  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Karenchankc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jposaka, Guest Relations Manager at Intercontinental Hotel Osaka, responded to this review, 9 August 2014
Dear Karenchankc-san,

Thank you very much for taking the time to share your comments about your recent stay with us.
Inspiring and motivational, we will for sure share every one of your kind note to the entire hotel team.
Not only about the hotel location and amenities, but especially about the concierge team and bell team, who supported your family during a challenging time.
We also took a very good note of the housekeeping issue that you have encountered.
There is room for improvement in this area, and we will make sure to correct our process with a better training and improve our communication.
We sincerely hope we will have the chance to welcome you next year with your family, please make sure to contact us in advance,
Please receive our very best regards,

Jerome Palacoeur
Director of Guest Experience
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Makati
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 August 2014

Stayed in Osaka for four days and i wish we stayed longer. The staff of the hotel was the best! I did not meet any staff that were not happy to see guests :) Their concierge team is so helpful! I love the feel of the this super clean hotel. The rooms and the bathrooms are amazing!

  • Stayed March 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Anna S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jposaka, Guest Relations Manager at Intercontinental Hotel Osaka, responded to this review, 9 August 2014
Dear Anna-san,

This is truly an honor to read a great title like yours on our hotel.
Above all and the most important for us, your complimentary comments about our team and our talented and reliable concierge team.
Please allow us to share those great comments with them, making them very proud to work for the InterContinental Osaka and doing the right thing.
We hope to welcome you again for a unique experience in this great city,
Pleas receive our very best regards,

Jerome Palacoeur
Director of Guest Experience
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Staten Island, New York
Level 4 Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 4 August 2014

This hotel is new, with all the modern amenities including amazing bathroom, great office area, automatic features. The hotel is located near the train station and above a shopping mall. Excellent service by the staff. Would highly recommend this hotel for a memorable stay in Osaka.

  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
1 Thank VacationLover78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerome P, Guest Relations Manager at Intercontinental Hotel Osaka, responded to this review, 6 August 2014
Dear VacationLover78-san,

Thank you very much for having taking the time to share your experience in our hotel.
“Perfect and memorable” are great compliments to describe what every stay should look like at the InterContinental Osaka. Your special mention about the “excellent service by the staff’ will be shared among our team. This will bring a lot of motivation to aim higher.
We are truly looking forward to your next stay with us.
Please receive our very best regards,

Jerome Palacoeur
Director of guest experience
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Intercontinental Hotel Osaka

Property: Intercontinental Hotel Osaka
Address: 3-60 Ofuka-Cho Kita-Ku, Osaka 530-0011, Osaka Prefecture
Phone Number:
Region: Japan > Kinki > Osaka Prefecture > Osaka
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 307 Hotels / Ryokan in Osaka
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Intercontinental Hotel Osaka 5*
Number of rooms: 272
Reservation Options:
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