We booked my family to stay here for 4 nights. We chose the hotel as the location is very convenient, and we thought a Ryokan experience would nicer than a standard hotel for people new to Japan. Staff spoke good English and the ladies who took bags to room were very friendly and helpful. The night manager on check was extremely rude, at one point explaining to us 'that's the problem with foreigners'. I was shocked as I have never experienced such a comment from a service position. I will not be recommending this place.