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“Wonderful” 5 of 5 bubbles
Review of Hotel Mystays Otemae

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Hotel Mystays Otemae
Ranked #150 of 296 Hotels / Ryokan in Osaka
Cairns, Australia
1 review
“Wonderful”
5 of 5 bubbles Reviewed 25 June 2013

My family of five adults had a wonderful stay at Hotel Mystays Otemae. We would thoroughly recommend it to anyone thinking of staying in the Osaka area. This was a three bedroom apartment with its own kitchen, dining, bathroom and amenities facilities. The subway was just around the corner and there were plenty of options for dining within the immediate are. The staff went over and above when we needed assistance. The added bonus was having a laundromat facility at the hotel.

  • Stayed June 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Peggy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wm-otemae, Front at Hotel Mystays Otemae, responded to this review, 26 January 2014
Thank you for staying with us.
We are looking forward to seeing you again.
Rgards
Hotel Mystays Otemae
Front
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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350 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (20)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Kuantan, Malaysia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 19 June 2013

My husband and I stayed in a studio apartment at this hotel in March 2013 and we are absolutely pleased we chose to stay in this serviced apartment over a regular hotel. The apartment may be compact but it has almost all the facilities you'll ever need to make your stay comfortable. It is so well-designed that despite providing a fully-equipped kichenette and other household appliances such as iron, hairdryer ... even a vacuum cleaner, it was clutter-free. It is very conveniently located, close to the Tanimachi-4-chrome mrt station. Attractions such as Osaka National Museum and the famed Osaka Castle are all within walking distance. The hotel also provides a location map detailing nearby facilities such as restaurants, banks, attractions, which we find to be extremely useful. The staff was efficient, friendly and helpful.

  • Stayed June 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Lee55_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wm-otemae, Front at Hotel Mystays Otemae, responded to this review, 26 January 2014
Thank you for staying with us.
We are looking forward to seeing you again.
Rgards
Hotel Mystays Otemae
Front
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tokyo, Japan
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 28 April 2013

This was our first time in Osaka and we were looking for a serviced apartment for our long stay.

We were so glad that we found the Weekly Mansion at Otemae. This had everything that we were looking for and was within our budget. The one bedroom was bigger than we expected and was well maintained.

The service was just outstanding, we always felt a welcome there from the happy staff each time we came in and out (not surprised by the friendly Japanese Culture!)

It is in a very good location too, close to restaurants and supermarkets.

The only issue was they only have 1 elevator which is inconvenient, so you either had to wait for the elevator to be free (its always full with people) or take the stairs..(Not recommended if you have 4 pcs of lugguage!!).

BOTTOM LINE - If you plan to stay in Osaka for Business or Pleasure, I do recommend Hotel Mystay (weekly mansion) at Otemae for sure.

  • Stayed April 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank CJB6064
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wm-otemae, フロント オフィス マネージャー at Hotel Mystays Otemae, responded to this review, 30 April 2013
Thank you very much for staying with us. We are happy to hear that our hotel meets your needs. Since our room is equipped basic necessities for life, it's very suitable accommodation for who stay in Osaka for a while with business or sight- seeing. We are sorry for inconvenience of elevator. We had many guests around the time you were here because it was one of the highest season.. Thank you again for your time and wish we can see you again. Please bring your family or friends if you have another chance to come back to Osaka!
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Bangalore, India
Level Contributor
28 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed 15 April 2013

Location - About 150 mtrs from exit 4 on the Tanimachi-4-Chrome station. Walk right down the pavement, you would pass 7/11 (on the other side of the road) at the first junction, and at the second junction, turn right. The hotel is the second building. Plenty of eating places. Lots of 7/11 type of stores ( open even on the weekends ).

Japan Rail Pass - For those of you who want to stay at Osaka and do daily sorties to other cities. Use the JR Pass and take the Osaka JR Loop line from Morinomiya to Osaka / Shin Osaka. You need not ever use the metro. Yes, it is a good 20 minute walk, ( much of it through the lovely garden of the Osaka Castle grounds ). The area is safe even after dark.

Hotel - Is a good clean place, certainly value for money spent. The reception desk is efficient and everyone spoke English and were respectful. The corridors leading to the apartments are a wee bit tacky. The apartment is neat and air-conditioned. The kitchenette is stocked with a gas stove, electric kettle, stove grill and refrigerator, with a good collection of utensils and cutlery. Certainly was fine for us. The sheets were clean. Towels were a bit worn out and needed to be taken down to the reception for an exchange. Pillows were hard and deserve a change. The upkeep of the apartment is with you ( vacuum and emptying the garbage ), as housekeeping is not part of the deal ( we stayed for 7 days ). A laundromat is available in the reception. The place and area is absolutely safe.

  • Stayed April 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank akmbangalore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wm-otemae, フロント オフィス マネージャー at Hotel Mystays Otemae, responded to this review, 30 April 2013
Thank you very much for your stay. We are glad to know that you had pleasant stay while you were here. Your feedback tells almost everything of our property!! I think it helps guests who considering stay here in the near future. There are several things we can improve, such as worn out towels.... We are sorry about it.. We appreciate for your time and positive feedback. We will keep offering good price and service. Wish you have another chance to come back to us, Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Södertälje, Sweden
1 review
4 of 5 bubbles Reviewed 5 April 2013

I lived at this hotel for 2 months when working in Osaka in 2010 (however, the earliest date I could choose below was in 2012), when it was still called Weekly Mansion at Otamae. Admittedly the "2 bedroom apartment" I stayed in was much the same size as our living room at home, at that time was rather run down, and was authentic japanese business style (ie, different to European), but I had most things I needed and those I didn't I bought at the 100 yen shop or department store. However, after the recent renovations I expect that the rooms are now in a much better condition. In fact, many of the other residents there were Japanese business men/women. What really made my stay there memorable and very satisfying was the helpfulness, friendliness and general attitude of the staff - they were willing to help with any request, and there was always someone who could speak reasonable English. Another large advantage when living in Osaka rather than just staying there was that here you look after yourself according to your own time schedule, rather than having to conform to a hotel's schedule. All this made the need to change your own towels and sheets (as often as you liked) and sweep your own floor occasionally simply a bagatelle! And it is quite rightly only a short walk to the nearest metro station. I strongly recommend this establishment for a good reasonably priced stay and a bit of real Japan.

  • Stayed May 2012, travelled solo
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Carol B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wm-otemae, フロント オフィス マネージャー at Hotel Mystays Otemae, responded to this review, 14 April 2013
Thank you very much for your feedback. It's very kind of you that you leave feedback even you stayed with us almost 3 years ago. We are glad to hear that you had comfortable stay with us for 2 months. Now we have finished renovation, and it's more like hotel compare to before, but room layout has not changed much (we still have kitchen of course!) At this point this is very suitable accommodation for who are seeking place to long term stay. We are more than happy if you have another chance to come back to our newly hotel. And also experience Japanese real (business like) life. Thank you again for your stay and time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide, Australia
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 29 January 2013

This is a serviced apartment and surprisingly spacious by Japanese standard. Very nice, clean & comfortable. I stayed with my brother in a Twin-share studio room and there is a kitchenette where you can prepare very simple meals, with microwave also provided. There is also a vacuum cleaner which you can use to clean the floor, if you stay there for many days.

The only two downsides: 1) Since it's a serviced apartment, the reception is not available 24 hours a day. If you have non-urgent enquiries, better make these during their office hours. 2) A little too far from the Tanimachi 4-chrome metro station (15 minutes walk) & it's not JR operated. So if you need to catch a JR train, you'll need to interchange at the closest Umeda station.

Would highly recommend this apartment for budget conscious travellers, families (where they can cook) and experienced travellers to Osaka

  • Stayed February 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Hilda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wm-otemae, Front Office Manager at Hotel Mystays Otemae, responded to this review, 17 February 2013
Thank you very much for staying with us. We are happy to hear that you liked our room. Since this February our business hour has changed 8am to 10pm, so now it's 2 hours longer than before. We do not open 24H; however, we have night stuff out of this time to help you. And also unfortunately it seems you took wrong way to get to Tanimachi 4 chome station.... It's only 5 mins walk from here. Maybe our explanation was not good enough. Sorry about that.
Thank you again for your stay and feedback. Please visit us again if you have another chance to come to Osaka.
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Darwin, Australia
Level Contributor
10 reviews
4 hotel reviews
2 of 5 bubbles Reviewed 12 January 2013

We stayed in a three bedroom apartment that had a strong cigarette smell throughout the whole apartment which was not what we expected. The staff did provide us with deodorisers though the smell still lingered around. It would have been nice if there were rooms that were non-smoking. The apartment as a whole is pretty run down; though when we stayed here renovations were still going on to refurbish every room in the whole place.

There was a kitchen inside the apartment as well though we preferred not to use it as it to cook as it looked like it wasn't cleaned very well. We also did not prefer to use the aircon as the filters were not cleaned out properly. The room was also very dusty which were probably from the filters. Bedding, however, was relatively clean and reasonably comfortable. As the whole place was being renovated when we were here, hopefully after it has finished that all the rooms will look more modern and inviting. Also, hopefully there should be some rooms that are non-smoking so more travelers who prefer this can stay here more comfortably.

On a positive note, the place is located in a good area as it does have a few convenience stores around, a bakery, a supermarket and a few restaurants. It is also close to a train station that connects to major areas around Osaka. Though there is a fire station nearby so expect to hear sirens throughout the night.

  • Stayed December 2012, travelled with friends
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank tezza91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wm-otemae, Front Office Manager at Hotel Mystays Otemae, responded to this review, 17 February 2013
Thank you very much for your stay. We are terribly sorry about renovation work during your stay. We apologize that we bothered all guests with noise, smell of paint or inconvenient lift. Moreover we could not change your room even you suffer from smoking smell because we had shortage of rooms at that time. We are terribly sorry about it. Now we have finished renovation for inside of building and we have non-smoking room as well.
We will try to meet guest’s needs and thank you very much for your feedback and time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Mystays Otemae

Property: Hotel Mystays Otemae
Address: 1-3-2 Tokuicho, Chuo-ku, Osaka 540-0025, Osaka Prefecture
Region: Japan > Kinki > Osaka Prefecture > Osaka
Amenities:
Kitchenette
Hotel Style:
#3 Top resorts Hotel in Osaka
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Mystays Otemae 3*
Number of rooms: 109
Official Description (provided by the hotel):
Finally a budget lodging alternative to hotels in Japan and great for family traveling! Near major tourist destinations and business districts, enjoy the convenience of a furnished, western-style apartment, with enough room for the single traveler or the whole family - up to 7 people. With daily, weekly, and monthly stay rates available to meet the needs of any leisure or business traveler, enjoy the benefits of private furnished apartments in the middle of Osaka. ... more   less 
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Also Known As:
Weekly Mansion Osaka At Otemae Hotel Osaka

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