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“Great”

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Hotel Universal Port
Ranked #7 of 303 Hotels / Ryokan in Osaka
Certificate of Excellence
Paris
Level Contributor
61 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Great”
Reviewed 6 March 2012

A great hotel : nice design, very good bed, easy to access to Osaka by train, and wonderful view to Universal Studios. The elevator is amazing : looks like an aquarium ! The place is very quiet. There is an internet access by cable.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
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Review collected in partnership with Easytobook.com

Helpful?
Thank Alexdo34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (54)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
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English first
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 March 2012

We stayed there for 2 nights and satisfied by the location, price and service. The room is quite small but have enough space for bathroom. Toilet is separated from the shower so 2 persons can use the toilet and the shower so it save time in preparing for our day's activities. My daughter is amazed for the hi tech toilet that other hotels dont have. The only problem that i encountered is that only few of them speaks in english, even the buttons in airpot is in japanese character so i have asked one of their staff on how to operate it but she demonstrate it well. In map, its like the hotel is far from universal park but the truth is, it is just across the street.

  • Stayed February 2012
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank Xzfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
90 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 16 February 2012

I stayed at this hotel for 4 nights and is very satisfied with the services and product. Although it is slightly further away from the main city (Osaka / Namba Station), however, the hotel is located near the railway station and Japan railway/subway is one of the most advance.

It is rare to find a hotel lobby that big in Japan with nice and long aquarium at the back of the reception counter. The impression when I arrived with my family around 12am was rather tiring, but the check-in process was fast and with less than 10 minutes we checked into our room.

Our is consider big if you stayed in other hotels in Japan before. It comes with separate bath and high-tech toilet.

Great housekeeper! They even put my sons toys in a very decorative and organise manner.

Overall, it is a great hotel for couple and family with children.

Room Tip: Quad Deluxe comes with 4 single beds.
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  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TheMartians
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cairns, Australia
Level Contributor
205 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
Reviewed 2 February 2012

長期日本一時帰国の締めくくりはユニバーサルポートで二泊しました。四人家族なのでデラックスルームは、調度良かったです。電車で行き、強風の中入口に到着。ベルボーイとベルガールが一人ずつ入口にいたにも関わらず荷物の手伝いは一切なし。小さい子連れで大きい荷物を持っていてしかも主人が片手怪我で使用不可能の中挨拶だけではマイナスですね。

レセプションでも、チェックインの際重い荷物をしょっているのにそのまま手続きに続行。フロントスタッフか誰か気づいて荷物を預かるか置かせるべき。

荷物を運んでくれた沖永さんが、ホテルの信用を救ってくれたでしょうね。重い荷物も笑顔で対応しっかりと教育されているのが目に見えました。部屋へ行く途中もきちんと説明。部屋内もしっかり説明してくれ、笑顔で対応。こう言うスタッフを大事にしてほしいです。

部屋は基本的には満足。しいて言えば紅茶とポット、マグカップがあるなら、コーヒーとまぜるスプーンも置いてほしい。使った後のバスタオルをかける場所が少ないです。本当は4星あげたかったけど第一印象が悪すぎたなぁ。

We have chosen Universal Port for our final destination of our long return to Japan. When we arrived with train it was freezing cold & very strong wind. We have young kids and lots of heavy luggage, also my husband was injured the any before we came. There was a bell boy a
& girl at the entrance but non of them does not even bother to give us hand. They just greeted but no sign of welcoming guests. That was VERY negative. Also when I checked in, I was carrying a heavy luggage but the receptionist does not even ask if I'd like to put my luggage down or call someone to help. She just kept going with check in. That was very disappointed.

Then Ms Okinaga came to help our luggage and brought us to the room. She was very helpful and she did her job very professionally. The hotel is very lucky to have her as staff.

The room was good. We had a deluxe room and it was perfect size for 4. Only things if I may add, there are tea, kettle and cup available in the room. If so, I'd like to see coffee and tea spoon. Also there was not enough spaces for used bath towels for hanging. I'd like to have more space for it. Other than that if we stay again? If there is an opportunity, we will.

  • Stayed February 2012, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank makichan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iwakuni, Japan
Level Contributor
76 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 30 January 2012

We stayed at Hotel Universal Port this past weekend, and I have absolutely no complaints. The staff was wonderful. They even have quite a few on staff who speak English.

The rooms were quite large compared to other Japanese hotels we have stayed in. They also had free internet. You can even borrow the LAN cable from them for free.

We booked two rooms because we had two older (11 and 14) children with us and they made sure out rooms were right next to eachother.

The train station and Universal City Walk and Universal Studios were all just a short walk away! We took the train in to see the Osaka Castle and to visit the Namba area. Super easy!

They even have a Universal Studios ticket desk in the hotel so we were able to purchase our tickets the night before and avoid standing in the ticket line. We were able to go right to the park entrance and bypass the long line of people waiting to purchase tickets.

I highly recommend this hotel!!

Room Tip: We booked our rooms way in advance on their website and we got a great deal!!!
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  • Stayed January 2012, travelled with family
    • Value
    • Location
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Helpful?
Thank tabigasuki08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 13 December 2011

The hotel is well set-up, with 15 floors overlooking either the bay or Universal Studios Osaka. Our room was facing Universal on the 12th Floor. It was a large room and came with the usual amenities which were refilled daily. Shower and bathroom were roomy. Only thing was that we had a non-smoking room, but you could still smell remnants of cigarette smoke in the hallways.

The check-in counter has a lovely big aquarium and the lifts are themed as though you are going into the sea. The cafe and entrance are themed around Dinosaurs, so there is an egg threatening to hatch just near the main entrance, and there is a dinosaur skeleton hanging from the roof of the cafe.

Some reviewers have commented on the distance away, but the Universal-City train station is a 3 minute walk away which connects you to the Osaka Loop line, often going directly to JR Osaka (Umeda). We often chose to change trains at Nishikujo and take the Subway line to Namba. This journey took approx 20min as it was 2 stops to Nishikujo, and then 4 stops to Namba, where the main shopping and restaurant area is. Coming to the hotel at night from the airport meant that you had to take a more local train to change at Nishikujo, if you were prepared to do another transfer at Tennoji or Osaka, you could get there a bit quicker if you didn't have much luggage to lug around. If arriving or departing during the day/early evening, your best option is the Airport Limousine Bus that leaves from Universal and takes around 70 minutes.

The area around the hotel is called Universal City Walk which has numerous restaurants, convenience stores, even the standard McDonalds and Starbucks. We ate there on numerous occasions and was mostly the same value to what we found elsewhere.

Thoroughly enjoyed our stay at Hotel Universal Port and would recommend to all, especially if you are visiting Universal Studios.

Room Tip: Park facing are better views, look out for cheap rates on various hotel websites
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  • Stayed December 2011, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
3 Thank beejay_i1177
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 December 2011

Highly recommend this hotel for it's location, value, service and cleanliness (not necessarily in that particular order!)

Room Tip: We stayed in the upper floors, 11th floor I believe. Nice size room with a couch, 2 twin size beds...
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  • Stayed November 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank The_Real_Eseequis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Universal Port

Property: Hotel Universal Port
Address: 1-1-111 Sakurajima, Konohana-ku, Osaka 554-0031, Osaka Prefecture
Phone Number:
Region: Japan > Kinki > Osaka Prefecture > Osaka
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#7 Family Hotel in Osaka
#9 Romantic Hotel in Osaka
#42 Business Hotel in Osaka
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hotel Universal Port 3.5*
Number of rooms: 600
Reservation Options:
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Also Known As:
Universal Port Hotel
Universal Port Osaka

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