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“Fantastic location, huge bathrooms”
Review of Cross Hotel Osaka

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Cross Hotel Osaka
Ranked #9 of 300 Hotels / Ryokan in Osaka
Certificate of Excellence
Chicago
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Fantastic location, huge bathrooms”
Reviewed 26 November 2013

My husband and I stayed here for five nights on a sightseeing trip to Japan. The hotel is very conveniently located - walking distance of Namba and Shinsaibashi Station, a three-minute walk to the main drags of Namba with access to tons of dining and shopping options.

The room was small, but most are in Japan. It was clean and modern, and the bathroom was quite large with a separate area for the toilet and a large Japanese-style bath. The bathroom was well-stocked with shampoo, soap, toothbrushes, hairbrushes, hair dryer, etc. The halls and lobby were a little dark, but I think it was part of their "hip" vibe. The staff was friendly and helpful.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Margaret L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (69)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
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  • Thai first
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English first
New Hampshire
Level Contributor
54 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 25 November 2013

The hotel is in a great location for shopping, site seeing and transportation. The rooms are very modern and clean but the smallest we had in Japan. We had a triple and there was only a couple of inches between the beds. The bathroom was very nice and a decent size. The front desk bordered on rude. We had no interaction with them after check in.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lheuer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
273 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed 25 November 2013 via mobile

My partner and I found this hotel well placed relative to Namba Subway and the shopping arcade. The rooms were clean, the service was prompt and the cafe downstairs makes some lovely latte art. The breakfast provided on the third floor was a mixture of Japanese and Western. They offered French toast as part of the Western selection. There isn't a lot of ledges in the room if you need to use coat hangers to dry wet clothes, but you can manage to use the curtain over the window vent. Also, ask directions but near the onsen is a coin operated laundry. Enjoy your stay as we did.

Stayed November 2013
Helpful?
Thank Dale T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 13 November 2013

I like your hotel. Generally speaking, it's nice and very clean. But we got the room in the end of aisle, it's much smaller than other rooms. The beds are sunk and pillows hard and too high. Not comfortable to sleep on a bed like this.

We are going to your hotel again in Feb.2014 with my families. Hopefully we will get better rooms.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 10 November 2013

Its just two little thing that turned my impression of this hotel.

1) We asked for 1 more pack of instant coffee one day and the front desk reception replied bluntly: "NO, NO COFFEE, YOU GO BUY YOURSELF" and hung up the phone. Even when considering that English is their second language, this is not what we expect from a so called 'Michelin Guide' hotel.

2) One day we left our key card in the room and ask for a spare one, the hotel front desk did not even asked about our name and past us a spare key card. Imagine some random guy just walked in and did the same.

For the price we paid, the service standard is appalling, not even up to standard of a normal 3 star Japanese hotel. Never received and replies after complaining to managers. Won't consider this place again.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank moducktan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
En route
Level Contributor
23 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 5 November 2013

Trying to be a luxury boutique hotel but hasn't quite made it. Staff are a bit amateurish. Had some problems connecting to the wifi that none of the staff were able to resolve. Not exactly helpful even when we were speaking Japanese to the staff. It's nice enough but only by virtue of the fact that it is new. Trying to be cool with 'designer rooms' but comes across as a pretentious love hotel. Location is good but really for the money they charge (70,000 yen per night) I would expect better service, especially in Japan. Seems more like a place for Japanese wedding parties to stay or local honeymooners from the countryside than a true international boutique hotel. If you just want the location, I would recommend the Dotonbori Hotel. If you want the international service that Japan is famous for and the location (and you have the money to spare) I would suggest the SwissHotel Nankai.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Frogmirth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 22 October 2013 via mobile

Stay in Cross Hotel for 7 nights in early Oct. Location is best for shopping in dotobori & shinshibashi.
Room is quite big for Japanese standard, and bathroom is huge. Room is very clean and there is also one air purifier. Will certainly recommend to people!

Stayed October 2013, travelled as a couple
Helpful?
Thank Fabregas10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cross Hotel Osaka

Property: Cross Hotel Osaka
Address: 2-5-15 Shinsaibashisuji, Chuo-ku, Osaka 542-0085, Osaka Prefecture
Region: Japan > Kinki > Osaka Prefecture > Osaka > Shinsaibashi / Nanba / Tennoji / South Area
Amenities:
Bar / Lounge Restaurant Suites Wheelchair access
Hotel Style:
#6 Family Hotel in Osaka
#6 Romantic Hotel in Osaka
#8 Luxury Hotel in Osaka
#21 Business Hotel in Osaka
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Cross Hotel Osaka 4*
Number of rooms: 229
Reservation Options:
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Also Known As:
Osaka Cross Hotel

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