I have stayed at so many hotels in Japan and I must say, this hotel stands out location wise. However, this is not a hotel I would ever go back to nor would recommend. The location is the only thing going for this place.
Stayed at the St Regis (a bit of a walk to the main attractions) for several days and decided to extend our stay. Cross Hotel was one of the few hotels that still had rooms so decided to move. Having read good reviews, we decided to go for it.
In Japan, service has always been above average to excellent. Never been disappointed. However, the minute I walked in Cross Hotel, I had a feeling of regret. It was dark and had a not so pleasant smell. But, I wanted to give this hotel a chance. Got a western front desk person who seemed to be having a very bad day. Missing was the warmth of Japanese hospitality. She will give Japanese hospitality a bad name. I just held my tongue and let her check us in. After, the hotel manager greeted us and helped us with the check in process. This manager embodied the epitome of Japanese graciousness. But it all goes downhill from here.
The room- it has seen better days. Mind you, this hotel does not come cheap. The room looked more like a rundown motel room than the upscale boutique hotel they claim to be. Very far from the website photos. Not even close. The walls have probably not been cleaned in a decade. Every wall had black skid marks from top to bottom. Looked really dirty and dingy. The carpet, there must be stuff growing on it already. And the smell ? It was like there was a dead rat living with us. And to top it all of, I mentioned at the front desk to the western girl that checked us in that I have really bad allergies to smoke and mildew. Of course, she ignored this request and gave us a smoking floor room. The strange part is, they had rooms available in the non-smoking room . But she insisted there were none. I was doubtful so I checked availabilities on line, and of course, they did have rooms available still on the non-smoking floors.
They provide one tiny pillow that is more like a sand bag . Really uncomfortable, stiff and woke up after the first night with a sore neck and an ache in my upper shoulders. I tried to have it change. But I just got another negative response.
The bathroom- a very good size bathroom and great power shower. But the walls had weird dark yellow stains and the stool provided had yellow stains on it too
And now , I am going home from Osaka with a sore neck plus a terrible case of cough and congested sinuses brought about by the smoke on the floor. For the first time since I have been coming to Japan, I am leaving disappointed and with bad memories.
The sad part is, when I did mention to the manager what happened , I just got a stoic blank stare and bowing of head. It’s like everything I said fell on deaf ears.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Agoda, Booking.com, Rakuten, Odigeo, Hotels.com, HotelQuickly, Evoline ltd, Ebookers, getaroom.com and Cancelon so you can book your Cross Hotel Osaka reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Osaka Cross Hotel