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Alpha Genesis Hotel
Ranked #127 of 346 Hotels in Kuala Lumpur
Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Okay”
Reviewed 2 December 2013 via mobile

Overall, my stay at Alpha Hotel was just okay.

Staff did not leave a good impression - didn't know provide much advice or suggestions or any sort of help.

We were provided with a very thin dirty looking blanket.

Staff were also unresponsive, called front desk a few times for certain a requests and they were not followed through.

Manager renovations and water leakages all over the hotel during our stay.

Other than that, you get what you pay for. Does the job in terms of bed and air con and if you are on a right budget.

Stayed November 2013, travelled as a couple
Helpful?
1 Thank Wendy_1609
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (51)
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Bunchoffreesia
Level 3 Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 16 October 2013

Stayed at this hotel as part of a semi tour organized by a travel agent. To summarize in brief:
1) Ok
Location: Just behind Alor Street and nearby junction of Changkat Bukit Bintang with plenty of choices for food.

2) Terrible:
- Reception staff rude and have couldn't care less attitude. No eye contact when conversing and this is not isolated to a particular staff.
- One of the rooms was filled with smoking stench and we were assured it was a non smoking room.
- Another room was a triple room but with no blanket for the 3rd guest. Even after requesting, staff still refuse to provide.
- Breakfast buffet was worth skipping. So called fried rice was cold and rice was still in lump like left over rice not cooked properly.
- View wise, the so called upgraded room on the 9th floor had a disgusting sight showing a higher flat next to a lower building with the latter's ceiling strewn with litter obviously thrown out by the tenants in the higher building.
- Even on the 9th floor, we could still hear the noise on the roadside.
- Limited channels on tv with terrible reception.
- Free wifi but need to key in password each time you are in the building.

Would I stay in this hotel again.... No, cause there are plenty more accommodation nearby... At least with those... what you is what you get... There is nothing boutique about this hotel...

P.s two star rating was just for location.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bunchoffreesia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
desmondalpha, Guest Relations Manager at Alpha Genesis Hotel, responded to this review, 24 October 2013
Dear Guest,

Thank you so much for staying with us and for writing this review. I would like to apologize for the problem experienced by you and also to ensure the level of our service to remain strictly in the ranges required by our hotel management itself.

Would very appreciate please to provide me further information regard your stayed such as date of staying and the room you were stayed or check-in name. You can reach me by email- resv@alphagenesishotel.com , looking forward to hear from you again.

Again, thank you for staying with us and for letting us know about the problem experienced.


Cordially,

CHAN, CHA
Senior Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Kuala Lumpur hotels

Level 4 Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 22 September 2013

Alpha Genesis Hotel is a three star hotel situated in the corners of Bukit Bintang. It is a 5-10 minutes walk (depending on your walking speed) from Bukit Bintang Monorail.

My friends and I arrived on the 20th of September 2013... We checked in quite smoothly; although one of our rooms was not ready, we requested for another room.. Staff at the reception was quite accommodating. Room interior was okay.. My partner and I had the standard room... Room was generally clean. except for the refreshments area (cups and saucers were dusty). Bed was very comfy... Air conditioning was working well.. to summarise, everything was okay..

The hotel is also located nearby a lot of eateries..

If you are looking for an affordable and simple hotel stay in Kuala Lumpur, this just might be the hotel for you.

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Wheed88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
desmondalpha, Guest Relations Manager at Alpha Genesis Hotel, responded to this review, 24 October 2013
Dear Wheed88,

Thank you taking the time to write this review and I am glad you loved your stay. I hope you and your friend had a wonderful vacation in Kuala Lumpur! Please keep us in mind for your next visits.


Sincerely, CHAN, CHA
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portland, Australia
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 14 September 2013

Avoid don't judge a book by its cover pictures are deceving.
Dirty, old decore, old tv, bad service. Thick layer of dust at no extra cost!!
Food area, dirty.
One night was one to many!!!!!
Booked out and found another motel.
Payed a little more for 5 star luxury at the Istana, clean, great food and exelent service.

Room Tip: Dont book this motel avoid!!!!!!!!!
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Neville M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
desmondalpha, Guest Relations Manager at Alpha Genesis Hotel, responded to this review, 24 October 2013
Dear FozzieAD,

Thank you so much for writing this review and for letting us know you enjoyed your stay. I would like to apologize for the problem experienced by you, we is hearing and will resolve the problem.

We hope you come back to stay with us again on a future visit to Kuala Lumpur.

Sincerely, CHAN, CHA Senior Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level 5 Contributor
36 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 12 September 2013

Great location, easy access public transport, local food. Room was good on 8th floor. Friendly reception, cafe menu for breakfast was ok. In house entertainment bit disappointed, can't really watch the TV poor reception & no cable tv. Free wifi provided but bit annoyed with laundry staff who keep asking pay cash for laundry bills instead of put in room bills. Other than that, recommended to try.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank FozzieAD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
desmondalpha, Guest Relations Manager at Alpha Genesis Hotel, responded to this review, 5 May 2014
Dear Guest, we had just changed all the TV reception (transmitted signal) equipment, do give us a chance and come back to try us. Thanks for Your feedback
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bandar Seri Begawan, Brunei Darussalam
Level 5 Contributor
42 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 3 September 2013

My stay wasn't for Business. Well, there was no water pressure at my condo where I stayed so decided to look for a nice hotel around the area to stay for a night. I have to think, not twice but at least four times, if I should walked in to Alpha Genesis because it does look old and tired, just how I was last night. The hotel nearby was full and have no choice but to check in Alpha Genesis in the end. The only room available was the Executive Suite, walk-in rate RM279 (within my budget - do not wish to splurge as I just need a comfortable place to shower for the evening and a comfy bed)

The two front office guys who attended to me were doing a reasonably good job, yet accommodating. The Executive Suite was clean and surprisingly spacious. The bed was a bit hard and the duvet was not doing a good job in keeping me warm (time to get a new one). The living area is as big as the room minus the bed, so for those travelling with friends/families can stay over with their sleeping bags :D

Needed a technician last night to fix the lighting, he did a good job! Well done, Chan! The whole place need some better maintenance work and also maybe some refurbished works to update it a bit.

Woke up this morning feeling slightly refreshed. I had a good shower and a good rest, despite slight noise since the room is near the main service lifts. WiFi was super fast, reckon even faster than most of the 5-star hotels I have stayed.

Will I stay there again? Hmmm.... Surprisingly, yes.

Room Tip: Executive Suite on the 8th floor was ok.
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  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tinhead69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dhaka
Level 5 Contributor
50 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 19 August 2013

The hotel is wonderfully located. Just beside jalan alor and a jump away from the shopping malls.
The rooms are small but well equipped. The bed was comfortable and bathroom was ok. Complementary breakfast was below average. Egg was served in breakfast but charges 3.5 RM. Reception was friendly. We checked out late 6 pm with 100RM additional pat per room.
Overall, its an ok hotel with good positioning.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank war_rahman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Alpha Genesis Hotel

Property: Alpha Genesis Hotel
Address: 45 Tingkat Tong Shin, Kuala Lumpur 50200, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #127 of 346 Hotels in Kuala Lumpur
Price Range (Based on Average Rates): £
Hotel Class:3 star — Alpha Genesis Hotel 3*
Number of rooms: 116
Official Description (provided by the hotel):
Alpha Genesis Hotel, your preferred destination is strategically located in Bukit Bintang at the heart of KL's Golden Triangle and just minutes walk to many shopping malls and specialty venues. • Pavilion Kuala Lumpur • Lot 10 (Isetan Department Store) • Fahrenheit 88 • Sungai Wang Plaza • Bukit Bintang Plaza (Metrojaya Department Store) • Low Yat Plaza (IT Mall) • Starhill Gallery • Berjaya Times Square • Imbi Plaza (IT Mall). • Jalan Alor food street with famous local foods, fruits and souvenirs day and night. • Changkat Bukit Bintang enclave packed with vibrant nightlife, lined with international restaurant and bars. This vicinity is a must for locals and tourists to visit and savor different flavors of day and evening activities. • KLCC and the landmark twin towers is interconnected with the Pavilion shopping mall by air conditioned walkaway! and only a 25 minutes stroll from our Hotel, or a short taxi ride away. • KL city free shuttle bus just 10min away from hotel. ... more   less 
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Also Known As:
Alpha Genesis Kuala Lumpur
Hotel Alpha Genesis

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