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Alpha Genesis Hotel
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Reviews (468)
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167 - 172 of 469 reviews
Reviewed 10 December 2013

very clean hotel is located at the foot of a market and 2 minutes from the metro station Masjid Jamek in which passes both metro station! great to go to the four corners of the city. Qualified personal and breakfast is okay The problem is that the room is a bit small but very functional with a large bathroom.

  • Stayed: December 2013, travelled as a couple
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1  Thank MichelV5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 December 2013 via mobile

Overall, my stay at Alpha Hotel was just okay.

Staff did not leave a good impression - didn't know provide much advice or suggestions or any sort of help.

We were provided with a very thin dirty looking blanket.

Staff were also unresponsive, called front desk a few times for certain a requests and they were not followed through.

Manager renovations and water leakages all over the hotel during our stay.

Other than that, you get what you pay for. Does the job in terms of bed and air con and if you are on a right budget.

Stayed: November 2013, travelled as a couple
1  Thank Wendy_1609
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 October 2013

Stayed at this hotel as part of a semi tour organized by a travel agent. To summarize in brief:
1) Ok
Location: Just behind Alor Street and nearby junction of Changkat Bukit Bintang with plenty of choices for food.

2) Terrible:
- Reception staff rude and have couldn't care less attitude. No eye contact when conversing and this is not isolated to a particular staff.
- One of the rooms was filled with smoking stench and we were assured it was a non smoking room.
- Another room was a triple room but with no blanket for the 3rd guest. Even after requesting, staff still refuse to provide.
- Breakfast buffet was worth skipping. So called fried rice was cold and rice was still in lump like left over rice not cooked properly.
- View wise, the so called upgraded room on the 9th floor had a disgusting sight showing a higher flat next to a lower building with the latter's ceiling strewn with litter obviously thrown out by the tenants in the higher building.
- Even on the 9th floor, we could still hear the noise on the roadside.
- Limited channels on tv with terrible reception.
- Free wifi but need to key in password each time you are in the building.

Would I stay in this hotel again.... No, cause there are plenty more accommodation nearby... At least with those... what you is what you get... There is nothing boutique about this hotel...

P.s two star rating was just for location.

  • Stayed: October 2013, travelled with friends
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Thank Bunchoffreesia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
desmondalpha, Guest Relations Manager at Alpha Genesis Hotel, responded to this reviewResponded 24 October 2013

Dear Guest,

Thank you so much for staying with us and for writing this review. I would like to apologize for the problem experienced by you and also to ensure the level of our service to remain strictly in the ranges required by our hotel management itself.

Would very appreciate please to provide me further information regard your stayed such as date of staying and the room you were stayed or check-in name. You can reach me by email- resv@alphagenesishotel.com , looking forward to hear from you again.

Again, thank you for staying with us and for letting us know about the problem experienced.


Cordially,

CHAN, CHA
Senior Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 September 2013

Alpha Genesis Hotel is a three star hotel situated in the corners of Bukit Bintang. It is a 5-10 minutes walk (depending on your walking speed) from Bukit Bintang Monorail.

My friends and I arrived on the 20th of September 2013... We checked in quite smoothly; although one of our rooms was not ready, we requested for another room.. Staff at the reception was quite accommodating. Room interior was okay.. My partner and I had the standard room... Room was generally clean. except for the refreshments area (cups and saucers were dusty). Bed was very comfy... Air conditioning was working well.. to summarise, everything was okay..

The hotel is also located nearby a lot of eateries..

If you are looking for an affordable and simple hotel stay in Kuala Lumpur, this just might be the hotel for you.

  • Stayed: September 2013, travelled with friends
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1  Thank Wheed88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
desmondalpha, Guest Relations Manager at Alpha Genesis Hotel, responded to this reviewResponded 24 October 2013

Dear Wheed88,

Thank you taking the time to write this review and I am glad you loved your stay. I hope you and your friend had a wonderful vacation in Kuala Lumpur! Please keep us in mind for your next visits.


Sincerely, CHAN, CHA

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 September 2013

Avoid don't judge a book by its cover pictures are deceving.
Dirty, old decore, old tv, bad service. Thick layer of dust at no extra cost!!
Food area, dirty.
One night was one to many!!!!!
Booked out and found another motel.
Payed a little more for 5 star luxury at the Istana, clean, great food and exelent service.

Room Tip: Dont book this motel avoid!!!!!!!!!
  • Stayed: September 2013, travelled as a couple
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3  Thank Neville M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
desmondalpha, Guest Relations Manager at Alpha Genesis Hotel, responded to this reviewResponded 24 October 2013

Dear FozzieAD,

Thank you so much for writing this review and for letting us know you enjoyed your stay. I would like to apologize for the problem experienced by you, we is hearing and will resolve the problem.

We hope you come back to stay with us again on a future visit to Kuala Lumpur.

Sincerely, CHAN, CHA Senior Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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