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“A hidden gem in downtown KL's golden triangle - my regular stay in KL”
Review of ANSA Kuala Lumpur

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ANSA Kuala Lumpur
Ranked #69 of 346 Hotels in Kuala Lumpur
Reviewed 19 April 2014

I was lucky enough to stumble across this wonderful, boutique hotel a few years ago, as normally I used to stay in international chain / style (eg. Traders, Grand Millennium, Park Royal, Royale Chulan) when frequenting Kuala Lumpur. The hotel isn't faultless, but the minor faults/problems experienced are insignificant in relation to the tariff and it's premier location.

This time around I used an interconnecting style room, as I had friends travelling around SE Asia with me and we wished to stay together. The hotel having interconnecting rooms saved me from using Ascott or KL Pavilion serviced apartment style (2 bedrooms etc.) - which are very good too (but a lot more expensive due to additional features, not required by us.) Booking and paying in advance (their website or the many hybrids selling any hotel) saves a fair bit of money - though the full tariff is reasonable in comparison to other adjacently located ones. As explained above, I've stayed in many hotels near Piccolo, and although their very nice you are paying for the extras, which I seldom use (eg, fancy restaurant, pool, high city views, large bathrooms and all the added bling throughout etc.). The unique layout of the rooms , to me, are appealing especially against the very similarly looking international ones (again not knocking the 5 star's).

Our group of three checked in around 2pm (standard check-in time) and we had a little wait, but it wasn't long. Everything went smooth and they were able to arrange the interconnecting rooms. Our bags were taken at the door (entrance is off a side street to Jalan Bukit Bintang with a small transition area for cars) and carried up the stairs into the lobby area where the front desk is located. The lobby area is a large open style design with plenty of comfortable seating, a small PC/internet area, concierge desk, tours/car service station, two elevators and always at least one guard on duty. After check-in we were instructed to the location of our room via the elevators which require a coded electronic key to operate. The first thing we noticed upon arrival at our floor (#6) was the moldy/dank smell of recently wet carpet which was quite noticeable though there was no evidence of any water damage(s). So apart from the smell which disappeared as went walked down the corridor, everything else was well presented and decorated.

Our rooms (I think deluxe??) were almost identical (notwithstanding the bed configuration difference- twin vs queen) with the exception of the slightly different position of the walk-in wardrobes and hand basins. One room had the wardrobe (inc. safe, robes, slippers, ironing board etc.) against the wall, whereas the other had it vertically jutting out from the wall incorporating the hand basin and mini-bar fridge. [NB: The mini-bar fridge is empty but you can purchase two different "mini-bar packages" - though hardly worth it as food and beverage options are literally at the hotel's doorstep or just beyond - 5min walk with traffic lights to get to food stalls and supermarket in KL Pavilion]

Everything, in both rooms, were mostly effective, functional and well-appointed/comfortable, and all beds, bedding and pillows were very comfortable. My room's safe wasn't operating (batteries needed replacing) and my basin's built in plug leaked - so shaving was a hassle as I started, then noticed it leaked!! I left a note for housekeeping (plus a tip on the bed) but it was either ignored or simply not understood (not the tip) - they apologized later via a personal email. But apart from those little hassles, everything else was fine. Some may count the view of the neighbouring carpark a negative, but I don't stay at the Piccolo for the view, especially when there are many things to do outside in KL up until very late. As explained in previous reviews (with photos), most of the rooms are open design, with the toilet (frosted glass) and shower (frosted glass) face the sleeping and sitting areas. The other room, where the two girls were in, had the wardrobe blocking the shower from the beds, but the toilet remained exposed (apart from the frosted glass cubicle). Each time, I found these areas spacious, functional and clean - sometimes the hot / cold adjustment in the shower can be sensitive. Both rooms (and other rooms on many previous stays) all have modern, standard and functional equipment / furniture furnishings etc. (TV, air-conditioning, desk, lighting, seating, table, luggage rack, hair drier, complimentary amenities/toiletries blah blah blah). There are signs of age and wear 'n' tear throughout the rooms and hotel, but nothing I found significant. I've stayed at much 'so-called' fancier places with worse conditions, especially in the rooms - so I think the Piccolo and staff are doing very well.

We didn't utilise many of the services the hotel has to offer, but they easily arranged a late check out of one room, stowed our luggage and arranged a transfer to the airport - no problem and pleasantly done. We even lounged around in the guest's lounge area for an hour or more whilst waiting for our airport transfer, every so often getting something from our stowed luggage and adding another item after a last minute shopping excursion.

Overall, this is a great hotel (small faults and all) with an equally appealing tariff, and yes it's no Westin, Marriott or Traders etc., but for it's location and value for money, mostly great staff and good, comfortable, secure rooms I think it's a very good, cheaper alternative and would recommend this hotel to other travellers and families. Really, there should be a four and a half star rating on TA as this hotel is better than very good, but not quite excellent.

Room Tip: Use the book in advance offers, pay in advance and secure a cheap tariff - you might be able to affo...
  • Stayed: April 2014, travelled with friends
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1  Thank DJEargasm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dianne T, General Manager at ANSA Kuala Lumpur, responded to this reviewResponded 3 May 2014

Dear DJEargasm,

Thank you for returning to stay with us recently and we are glad to note that you have enjoyed your stay overall and thank you for your kind remarks.

We have noted regard the carpet at the guest lift area and has since done shampooing which is on-going as per our monthly cleaning schedule.

We look forward to welcome you back and serving you again when you visit Kuala Lumpur, Malaysia.

Regards,

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361 - 367 of 1,068 reviews

Reviewed 16 April 2014 via mobile

If you want to find a hotel to work, this one definetely ur choice. The offer free internet that fast enough. The lighting in the room quite bright so you can work at your room. The staff was friendly and there is a lot of cab outside so the transportasion wont be so hard, they also near mrt dan shopping mall

  • Stayed: August 2013
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Thank Marshallpheri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dianne T, General Manager at ANSA Kuala Lumpur, responded to this reviewResponded 3 May 2014

Dear Marshallpheri,

Thank you for your kind remarks during your recent stay. Our hotel location is very strategic and many guests fins it very, very convenient to move around to various shopping & interesting places by walking or other public transport which is available easily.

We look forward to welcome you back during your next holiday in Kuala Lumpur.

Warm Regards,

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Reviewed 7 April 2014

1) it is situated in the middle of the golden triangle. walking distance to Pavillion, KLCC and other shopping malls in Bukit Bintang
2) if u drive a car, u might find it difficult to find this hotel. it took me almost an hour to find this hotel. the hotel sign is too small compare to all those billboards and road signs surrounding it and u need to endure the congested traffic at this area.
3) the room is clean, but quite small and definitely not fancy. the bed is comfortable though

  • Stayed: May 2013, travelled as a couple
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1  Thank Azmnu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dianne T, General Manager at ANSA Kuala Lumpur, responded to this reviewResponded 18 April 2014

Dear Azmnu,

Thank you for staying with us and highlighting to us on our hotel location which alternatively guests is able to find us through GPS latitude in google map or on our website.

For info, our smallest room size is 25sqm, however, we do have bigger room size at 32sqm for deluxe, 39sqm for Executive and 71sqm for our Suite.

We are glad that you find our room clean with nice bed and we look forward to be of service to you again.

Sincerely,

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Reviewed 29 March 2014

Big room. Very clean and modern. If you are a smoker i would recommend booking a smoking room as there are no balconies. All staff were very nice and friendly, always smiling and very helpful and courteous. Safety is not a concern as there are security officials everywhere. Location is excellent!! Convenient and close to all shopping malls. Food all around you. 7 eleven across the road. We found two days was more than enough in KL. Nothing to do but shop and eat. Would recommend this hotel for comfort and location.

Stayed: March 2014, travelled as a couple
2  Thank HAYLEYRAWIRI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dianne T, General Manager at ANSA Kuala Lumpur, responded to this reviewResponded 18 April 2014

Dear Haylerawiri,

Greetings!

Thank you for your recent stay and positive comments.
On behalf of our service team, thank you for your kind remarks to all our staff and your compliments are positive reaffirmations towards our aim of achieving excellent customer service.

We are glad that you had an enjoyable stay overall, and we look forward to your next leisure trip with us when you visit Kuala Lumpur, Malaysia.

Sincerely,

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Reviewed 17 March 2014

Certainly a bargain for it's location. Everything is within walking distance from the hotel. Rooms are neat and clean. Pretty spacious too.

However it's separate WC and shower does not offer you much privacy (break wind) when answering call of nature if you have a room mate present in the room. Also the wash basin is kind of inconveniently located in the middle of the room. Felt there should be a partition to at least separate your private moment from the room.

Was surprised to find stained bed sheets when about to call it a night of rest. Called the reception and they quickly obliged with a change.

Overall, I would honestly recommend this hotel as it is considered the most convenient location. Pavillion Mall and Lot 10 Malls is just 2-3 minutes walk away. Food is in abundance.

  • Stayed: March 2014, travelled with family
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Thank Bullfrog911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dianne T, General Manager at ANSA Kuala Lumpur, responded to this reviewResponded 25 March 2014

Dear Bullfrog911,

Thank you for your recent stay. All our rooms in Piccolo are quite spacious from 24 sqm to 70 sqm for our suite room. Layout & design of our rooms are quite unique although it does appeal to some guests, but, some may not feel comfortable with it.

Apologies for the stained bed sheet, however, are glad to know that this was immediately rectified by our team. Thank you for your kind understanding.

We look forward to serving you again soon.

Regards,

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Reviewed 15 March 2014

Stayed at Piccolo a week ago, must say that it's hard to get a better location than this hotel. Bang in the city centre makes for reduced travel costs - most shopping centres and nightlife is just a 5 mins walk away. Rooms are small but decent, but they don't have an in house restaurant - so don't expect great room service. Front office staff are courteous but their attitude very transactional.

Stay here for the location, other amenities are average at best.

  • Stayed: March 2014, travelled with friends
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1  Thank Amit S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dianne T, General Manager at ANSA Kuala Lumpur, responded to this reviewResponded 25 March 2014

Dear Amit S,

Thank you for your recent stay with us and agrees that Piccolo hotel location is the best.
For your info, the present F&B outlet located at the lobby level is being tenanted out, hence, not much varieties to choose from presently, however, within walking distance, plenty of F&B outlets nearby.

Taken note regard to our staff attitude and will have our HR division to conduct constant training.

Looking forward to serving you again when you return to Kuala Lumpur for your next holiday.

Regards,

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Reviewed 13 March 2014

Piccolo Hotel is situated at the heart of KL. The hotel has easy access to all the big shopping malls and all types of restaurants, fast food joints, etc.

The room was spacious enough to accommodate a third single bed (as we all were friends and wanted to stay in the same room). Room service and house keeping was prompt.

Overall a good experience at the hotel, only downside was that there is no swimming pool.

  • Stayed: February 2014, travelled with friends
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Thank Tsufi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dianne T, General Manager at ANSA Kuala Lumpur, responded to this reviewResponded 25 March 2014

Dear Tsufi,

Thank you for your recent stay with us and glad to know that you enjoyed your overall holiday stay.

We look forward to your future stay with us.

Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about ANSA Kuala Lumpur

Address: 101 Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia (Formerly Piccolo Hotel)
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
#42 Business Hotel in Kuala Lumpur
#55 Luxury Hotel in Kuala Lumpur
Price Range: £46 - £95 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — ANSA Kuala Lumpur 4*
Number of rooms: 168
Official Description (provided by the hotel):
With award-winning designs throughout, this swanky boutique pad will leave you wishing that your place looked like this. After a full day in the city there's nothing better than spoiling yourself in the heavenly spa before heading out to any of the nearby dining and clubbing options just minutes from the hotel. Chic rooms are warm, inviting and indulgent. ... more   less 
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Also Known As:
Piccolo Hotel Kuala Lumpur

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