I was lucky enough to stumble across this wonderful, boutique hotel a few years ago, as normally I used to stay in international chain / style (eg. Traders, Grand Millennium, Park Royal, Royale Chulan) when frequenting Kuala Lumpur. The hotel isn't faultless, but the minor faults/problems experienced are insignificant in relation to the tariff and it's premier location.
This time around I used an interconnecting style room, as I had friends travelling around SE Asia with me and we wished to stay together. The hotel having interconnecting rooms saved me from using Ascott or KL Pavilion serviced apartment style (2 bedrooms etc.) - which are very good too (but a lot more expensive due to additional features, not required by us.) Booking and paying in advance (their website or the many hybrids selling any hotel) saves a fair bit of money - though the full tariff is reasonable in comparison to other adjacently located ones. As explained above, I've stayed in many hotels near Piccolo, and although their very nice you are paying for the extras, which I seldom use (eg, fancy restaurant, pool, high city views, large bathrooms and all the added bling throughout etc.). The unique layout of the rooms , to me, are appealing especially against the very similarly looking international ones (again not knocking the 5 star's).
Our group of three checked in around 2pm (standard check-in time) and we had a little wait, but it wasn't long. Everything went smooth and they were able to arrange the interconnecting rooms. Our bags were taken at the door (entrance is off a side street to Jalan Bukit Bintang with a small transition area for cars) and carried up the stairs into the lobby area where the front desk is located. The lobby area is a large open style design with plenty of comfortable seating, a small PC/internet area, concierge desk, tours/car service station, two elevators and always at least one guard on duty. After check-in we were instructed to the location of our room via the elevators which require a coded electronic key to operate. The first thing we noticed upon arrival at our floor (#6) was the moldy/dank smell of recently wet carpet which was quite noticeable though there was no evidence of any water damage(s). So apart from the smell which disappeared as went walked down the corridor, everything else was well presented and decorated.
Our rooms (I think deluxe??) were almost identical (notwithstanding the bed configuration difference- twin vs queen) with the exception of the slightly different position of the walk-in wardrobes and hand basins. One room had the wardrobe (inc. safe, robes, slippers, ironing board etc.) against the wall, whereas the other had it vertically jutting out from the wall incorporating the hand basin and mini-bar fridge. [NB: The mini-bar fridge is empty but you can purchase two different "mini-bar packages" - though hardly worth it as food and beverage options are literally at the hotel's doorstep or just beyond - 5min walk with traffic lights to get to food stalls and supermarket in KL Pavilion]
Everything, in both rooms, were mostly effective, functional and well-appointed/comfortable, and all beds, bedding and pillows were very comfortable. My room's safe wasn't operating (batteries needed replacing) and my basin's built in plug leaked - so shaving was a hassle as I started, then noticed it leaked!! I left a note for housekeeping (plus a tip on the bed) but it was either ignored or simply not understood (not the tip) - they apologized later via a personal email. But apart from those little hassles, everything else was fine. Some may count the view of the neighbouring carpark a negative, but I don't stay at the Piccolo for the view, especially when there are many things to do outside in KL up until very late. As explained in previous reviews (with photos), most of the rooms are open design, with the toilet (frosted glass) and shower (frosted glass) face the sleeping and sitting areas. The other room, where the two girls were in, had the wardrobe blocking the shower from the beds, but the toilet remained exposed (apart from the frosted glass cubicle). Each time, I found these areas spacious, functional and clean - sometimes the hot / cold adjustment in the shower can be sensitive. Both rooms (and other rooms on many previous stays) all have modern, standard and functional equipment / furniture furnishings etc. (TV, air-conditioning, desk, lighting, seating, table, luggage rack, hair drier, complimentary amenities/toiletries blah blah blah). There are signs of age and wear 'n' tear throughout the rooms and hotel, but nothing I found significant. I've stayed at much 'so-called' fancier places with worse conditions, especially in the rooms - so I think the Piccolo and staff are doing very well.
We didn't utilise many of the services the hotel has to offer, but they easily arranged a late check out of one room, stowed our luggage and arranged a transfer to the airport - no problem and pleasantly done. We even lounged around in the guest's lounge area for an hour or more whilst waiting for our airport transfer, every so often getting something from our stowed luggage and adding another item after a last minute shopping excursion.
Overall, this is a great hotel (small faults and all) with an equally appealing tariff, and yes it's no Westin, Marriott or Traders etc., but for it's location and value for money, mostly great staff and good, comfortable, secure rooms I think it's a very good, cheaper alternative and would recommend this hotel to other travellers and families. Really, there should be a four and a half star rating on TA as this hotel is better than very good, but not quite excellent.
- Official Description (provided by the hotel):
- With award-winning designs throughout, this swanky boutique pad will leave you wishing that your place looked like this. After a full day in the city there's nothing better than spoiling yourself in the heavenly spa before heading out to any of the nearby dining and clubbing options just minutes from the hotel. Chic rooms are warm, inviting and indulgent. ... more less
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- Also Known As:
- Piccolo Hotel Kuala Lumpur