i stayed 2 night in this hotel.
internet was out of order.
I checked in at 4 pm and at 4.15 i called the reception telling them about the problem with internet..
answer : we will send you our IT manager.
30 mn later nobody, no news.
calling back.... he is on the way... 15 mn later still nobody.... went to to the reception... he is on the way.... back to the room... an other 15 mn... the IT came, spend 20 mn in my room, went to restart the system.....still waiting an other 30 mn .. and then Intenet works for a few hours.
back to the hotel at 1 am.. no more internet
calling the duty manager... anwer : I will call you back.. but nobody called back
in the morning at 8 am I went to the reception and it took an other hour to find the solution...
later in the day coming back after a day work at 4.30 pm the room was not cleaned.
they gave me an other room... but smaller.
nice way to say "sorry"
will not return again, very very bad service.
- Official Description (provided by the hotel):
- With award-winning designs throughout, this swanky boutique pad will leave you wishing that your place looked like this. After a full day in the city there's nothing better than spoiling yourself in the heavenly spa before heading out to any of the nearby dining and clubbing options just minutes from the hotel. Chic rooms are warm, inviting and indulgent. ... more less
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- Also Known As:
- Piccolo Hotel Kuala Lumpur