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Reviews (897)
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31 - 36 of 897 reviews
Reviewed 8 August 2017 via mobile

There were real pros and cons to this hotel. The location is great and the room was clean, I also enjoyed the view from my balcony. However one morning I didn't have running water and the last two nights I stayed there I didn't have hot water. In fairness I didn't report this, so they couldn't have known to fix it. The last night of my trip the man in the next room was smoking and because we had an adjoining door it made my room smell quite strongly so I'd advise asking for a non-smoking floor of they have it. Breakfast selection quite good and staff mostly friendly. Always nice to have free tea and coffee provided too.

Stayed: August 2017, travelled solo
Thank Rachieonstage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SilkaHotelsMsia, General Manager at Silka Maytower Kuala Lumpur, responded to this reviewResponded 15 August 2017

Dear Rachieonstage,

Warm greetings from Silka Maytower Kuala Lumpur. Thank you for rating us and sharing your feedback. We have taken note of how we can further improve to serve you better. We hope you will give us a chance to make improvements and serve you better.

Sincerely,
David Wong - General Manager, Silka Hotels Malaysia

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Reviewed 5 August 2017 via mobile

Horrible hotel even if pictures are showing something not so bad. Really dirty, we found cockroaches in the room and it also smelled very very bad. We asked for another room but it was just the same! It was really dirty and we had to run away from this hotel. The staff apologised and said they know there is this problem...There are long term accommodations inside the building with lot of local and foreign people living there and cooking everything at every time. This hotel need to be closed in order to be disinfected! We were not refund even if we didn't stay there.
Terrible.

Stayed: August 2017, travelled as a couple
Thank Blue510 B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SilkaHotelsMsia, General Manager at Silka Maytower Kuala Lumpur, responded to this reviewResponded 7 August 2017

Dear Blue510 B,

Warm greetings from Silka Maytower Kuala Lumpur. Thank you for sharing your feedback and we sincerely regret the unsatisfactory experience. Nevertheless, your honest feedback will enable us to identify areas where we need to work on for a vastly improved guest experience. Once again, we value your feedback and apologise for the unpleasant experience.



Sincerely,
David Wong - General Manager, Silka Hotels Malaysia

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Reviewed 25 July 2017

I was very happy at this place. It is close to the train station, walking distance to many attractions but out of the very touristy area. The apartment was spacious and well appointed and the staff friendly. The markets in the streets behind the hotel during Ramadan are the best! Plenty of shopping and restaurants in close proximity. It has a nice pool area open to hotel guests and residents and a popular conference facility. Plenty of Asian families staying here,

Room Tip: Part hotel and part privately rented apartments. The hotel rooms are only on certain floors but higher up gives good views over the city
  • Stayed: June 2017, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
Thank Jenny P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SilkaHotelsMsia, General Manager at Silka Maytower Kuala Lumpur, responded to this reviewResponded 27 July 2017

Dear Jenny P,

Warm greetings from Silka Maytower Kuala Lumpur.

Thank you for taking the time to share your feedback. We are pleased to know you enjoyed your stay with us, and look forward to welcoming you again soon.


Sincerely,
Henry Loo - General Manager, Silka Maytower Kuala Lumpur

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Reviewed 23 July 2017

I stayed in the hotel for two days with family and hotel room was nice and the food also good and tasty and enjoyable. Hotel situated in the heart of the city . receptionists are very helpful in guiding to place to visit.

Room Tip: I recommend this hotel for a pleasent stay and enjoy their variety of food. surely our indians will like this food
  • Stayed: June 2017, travelled with family
    • Sleep Quality
    • Cleanliness
Thank Paramasivam T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SilkaHotelsMsia, General Manager at Silka Maytower Kuala Lumpur, responded to this reviewResponded 25 July 2017

Dear Paramasivam T,

Warm greetings from Silka Maytower Kuala Lumpur. Thank you for taking the time to share your feedback. We are pleased to know you had a great experience with us, and look forward to welcoming you again soon.

Sincerely,
Henry Loo - General Manager, Silka Maytower Kuala Lumpur

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Reviewed 12 July 2017

It is with full regret to book this hotel! My partner got bitten by bugs at night which crawl out from the bottom of the bed! Hands and legs got swollen due to the bites which cause her to have a sleepless night! I will never book this hotel again!

  • Stayed: July 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank erice283
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SilkaHotelsMsia, General Manager at Silka Maytower Kuala Lumpur, responded to this reviewResponded 19 July 2017

Dear erice283,

Warm greetings from Silka Maytower Kuala Lumpur. Thank you for your feedback. We sincerely regret and apologise the unsatisfactory experience during your stay. Rest assured, your comments have been reviewed and our team is working to ensure we deliver an improved guest experience. The room concerned has been blocked for further investigation, as part of our ongoing pest control programme. Once again, we sincerely apologise for this, and we value your honest feedback.


Sincerely,
Henry Loo - General Manager, Silka Maytower Kuala Lumpur

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