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Reviews (1,940)
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All reviewspetronas towersstudio apartmentsteam roominfinity poollaundry roomfully equipped kitchenwell equipped gymrestaurants and barsexcellent locationliving areabukit bintangthe ground floorsuria klccwashing machineegg stationbreakfast was includedrain shower
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1,268 - 1,273 of 1,941 reviews
Reviewed 4 January 2013

Good location
Close to petronas
Conceirge were helpful with arranging driving or making reservation for day trips
They were really a great help specially it was my first time in kl Thank you Fraser place

  • Stayed: December 2012
    • Value
    • Location
    • Rooms
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    • Service
1  Thank miiiiimiiiii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShirleyLai, General Manager at Fraser Place Kuala Lumpur, responded to this reviewResponded 11 January 2013

Dear MiiiiMiiii,

TQ for your comments and glad you had an enjoyable stay. Look forward to your return

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2013

Smooth early check in, the staff are friendly. Despite we can't have the room at the new west wing as requested, we are given free upgrade from studio apartment. The whole place is spotless clean! The kitchenett has shining cutlery, plates, cups, induction cooker, fridge, microwave, place mat etc. A big flat screen TV & soft cushions in the cosy living room. Very comfortable king size bed in the spacious & well designed bedroom, they even provide a big blanket, how thoughtful! We love the rattan laundry basket. Bathroom has bath tub & rainshower, also very clean, with different size of towels, another lovely point! We love the peter thomas roth toiletteries, we even search for this brand when we are back home. Despite the swimming pool is rather small, we truely enjoy the jacuzzi, hot & cold dip pool at the spa room (free usage for guest). Despite the breakfast spread can be improved to add more varieties, the food is yummy. We tried the Japanese restaurant at the hotel & are very happy with the price & the food.
The place is within walking distance to KLCC, Pavillion & Jalan Alor ( the food street). Well done Fraser Place KL! We will sure come back again or stay in Fraser Place in other countries :)

  • Stayed: December 2012
    • Value
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1  Thank faith2603
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShirleyLai, General Manager at Fraser Place Kuala Lumpur, responded to this reviewResponded 11 January 2013

Dear faith2603,

TQ for your comments and glad you enjoyed our facilities and your stay. Look forward to your return.

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Reviewed 31 December 2012

when checking in we thought oh dear this is not what we wanted... slow, inefficient, not very welcoming... and then once we entered our room it was wow, what a place! impeccably clean, beautifully decorated, extremely comfortable, brand new and well maintained, and in a superb location - walking distance to KLCC and the Petronas twin towers (not even 10 minutes walking) as well as other shopping centers are nearby. Room rates are excellent value. We only can recommend this place and would definitely come back here next time!

  • Stayed: December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
1  Thank SH12345_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShirleyLai, General Manager at Fraser Place Kuala Lumpur, responded to this reviewResponded 11 January 2013

Dear SH12345_12,

TQ for your comments and glad you had an enjoyable stay.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 December 2012

From the moment we arrived we felt that we chose the wrong hotel especially considering the money you pay. We checked in and went to our room and an hour later we finally received our luggages. And this is after we called them! the room is a good size but the pillows are horrible. The cleaning staff both times did not clean when we were gone so i had to call them to come and clean. The breakfast buffet is a chaos, you have 100 people in one little area fighting over food. I had to wait 20 mins. for my eggs. There is nothing we can say about the location as it is 5 mins to the twin towers. Oh yes they have three lifts which you wait at least 10 mins. to get on them. You have to stick in your room key in the lift to go up and down.. you have ten guests trying to stick it in at the same time!!! way too shabby for the price you pay.

  • Stayed: December 2012, travelled as a couple
    • Value
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Thank Nicolas D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShirleyLai, General Manager at Fraser Place Kuala Lumpur, responded to this reviewResponded 11 January 2013

Dear Nicholas D,

TQ for your comments for our further improvements.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 December 2012

After reading all reviews i raised my expectations ... Till i arrived into the hotel. Everything was fine till the third day in which my bathroom flouded into my bed room and reach to the bed. The smell was awful... I called for maintainence and upon arrival they apolagized and said we can fix it after 2 days...so they had to change my room in the middile of the night at around 12 am... I waited for 30 min for the butler to arrive... Me and my wife were very tired .. And finally when we got our new room it was on the lower level and it smelled like cigaret.. Nd since i am not a smoker i called the reception and asked for better room..she said am sorry it is either this room or another room on the second building on the 13th floor... Imagine at the middile of the night i had to arrainge my clothes and arrange all 4 bags .. It was a bad experiance and in the end they give usa horrible smelling room.. Any way i asked the reception to give the manager and after explaining every thing to her she said i will check another room nd she returned to me with another room on lower level 20th floor and it was ok. at the end she didnt say we are sorry for inconvieninace and she didnt apolagize and she left the room after our approval... Without any kind words...... So over all it was a night mare experiance for me and my wife... But to be honest i was let down by their way.

  • Stayed: December 2012
    • Value
    • Location
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    • Cleanliness
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Thank moonz85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShirleyLai, General Manager at Fraser Place Kuala Lumpur, responded to this reviewResponded 11 January 2013

Dear Moonz85,

TQ for your comments. Our sincere apologies for the unfortunate maintenance issue and for the inconvenience caused. Your comments will definitely assist us to improve further. Do return to stay with us and I will personally ensure you have a comfortable accomodation.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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