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Royale Chulan Kuala Lumpur
Ranked #26 of 350 Hotels in Kuala Lumpur
Certificate of Excellence
Reviewed 19 August 2014

Very good hotel in the middle of KL. Good service, near the biggest shopping locations. Swimmingpool is very nice, good towels. The breakfast was the most complete we have ever had.
I liked the fact that the hotel isn't that high as the most hotels in KL are.

  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
    • Service
2  Thank 0Nic0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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917 - 923 of 2,625 reviews

Reviewed 18 August 2014

I stayed at the Chulan with my wife and daughter in July 14. I have to say we were very impressed with the hotel, service levels and location. Rooms are very big for a city hotel and well appointed. The pool is a quiet a haven in a bustling city. The buffet breakfast is vast and one of the best you will find in any hotel. The location is pretty good being 15 minutes from the Bukit downtown area, 5 minutes from a huge mall and 15 minutes from the Petronas towers. All walking times. The nearest monorail station is 6 or 7 minutes away.

If you are coming into the railway station of bus station its around a 10 minute taxi ride.

I would highly recommend this hotel.

  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank Veno777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PRManager88, General Manager at Royale Chulan Kuala Lumpur, responded to this reviewResponded 22 August 2014

Dear Veno777,

Warm greetings from The Royale Chulan Kuala Lumpur Hotel!

Thank you for your review on TripAdvisor. We constantly look forward to our guests’ feedback and comments in order to continuously improve our service standards. May I say that my team and I are very grateful to hear of you and your family good experience in our hotel. We hope that you will find time to visit us again soon.

Yours sincerely

Dato' Franz Swoboda
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2014 via mobile

Great place to stay. Close to town, big swimming pool, friendly and attentive staff and a massive breakfast buffet. Had no issues at all. You will probably need to taxi to where you want to go, especially in the heat of the afternoon, but that's fairly easy and cheap.

Stayed: August 2014, travelled as a couple
Thank Clayton F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PRManager88, General Manager at Royale Chulan Kuala Lumpur, responded to this reviewResponded 22 August 2014

Dear Clayton F,

Warm greetings from The Royale Chulan Kuala Lumpur!

Thank you for your stay and for kind words about our hotel. We are all delighted to hear that you had a pleasant stay with us. We look forward to seeing you again on your next trip to Kuala Lumpur!

Yours sincerely

Dato' Franz Swoboda
General Manager

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Reviewed 17 August 2014

Despite the rocky start, being told our reservation had been cancelled and having to clear up the misunderstanding, we had a wonderful stay for the first part of our honeymoon.

The hotel is very grand and the general service was excellent. Staff were friendly and polite and willing to help. There was one person in particular at concierge ( can't remember his name) who was excellent in providing us with maps and leaflets and other bits of info.

The room was big and spacious with a massive bathroom. It was also lovely and clean. Although at times house keeping didn't always replace towels correctly.


The vast range of food at breakfast was amazing, ranging from indian, Chinese etc. Freshly made eggs, a selection of cakes and pastries...amazing!

The location of the hotel is excellent! Its right next to the craft complex which has some nice areas to sit. Also within walking distance to the petronas towers, pavilion mall and Arab street which has some great places to eat.

All in all we had a brilliant stay and would love to come back again! Thanks to all the staff who ensured we had a pleasurable stay!

  • Stayed: August 2014, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank AR R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PRManager88, General Manager at Royale Chulan Kuala Lumpur, responded to this reviewResponded 21 August 2014

Dear AR R,

Warm greetings from The Royale Chulan Kuala Lumpur!

Thank you for your kind words and vote of confidence in our service. We are constantly improving our services hence all honest feedback are taken seriously. We do hope that you will find time to visit Kuala Lumpur again and perhaps stay with us in order for us to serve you again.

Yours sincerely,

Dato' Franz Swoboda
General Manager

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Reviewed 14 August 2014

This hotel isn't that old - I remember staying here after their soft launch. I wanted to check in for 1 night, and handed the staff my reservation, printed out. She tried to check me in for 89 nights! We only found out because all our credit cards kept getting declined. Apparently this wasn't an isolated incident, because my colleague who checked in earlier witnessed them trying to check someone in for 2 months, when he wanted a 3 night stay. This is also the hotel where my sister was offered yellow wine, as they didn't have the white wine she had asked for.
To be fair, they have improved now. My reservation was made through the secretariat of a conference, and when I wanted to check in they had no record of it. However, they quickly put me in one of the rooms for which a booking had been cancelled, so no harm was done. The hotel has a somewhat run down look - repairs have been rather slipshod and untidy. The rooms are reasonably sized and comfortable enough, though the TV could do with more news channels. The standard rooms do not have baths, only showers. The lighting is rather dim.
Breakfast isn't great - I would advice sticking to the local Malaysian food - it's better than the international selection.
The hotel is on a quiet side road, but within a 5 minute walk of Pavilion, an upmarket shopping centre. From Pavilion, there is an air-conditioned elevated walkway to the Petronas Twin Towers - about 15 to 20 minutes.

  • Stayed: August 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
2  Thank Inftraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PRManager88, General Manager at Royale Chulan Kuala Lumpur, responded to this reviewResponded 20 August 2014

Dear Inftraveller,

Warm greetings from The Royale Chulan Kuala Lumpur!

Thank you for taking time out of your busy schedule to write a review on The Royale Chulan.
We welcome all feedback and comments as they are tools to further assist us to improve ourselves hence you can be rest assured, your review/comments are taken very seriously.

I apologise for the less-than-satisfied experience you had with us when you stayed during the soft opening . Your concerns raised have been discussed with the relevant department heads and steps for improvement in the areas mentioned by you are in place and have been implemented.
Again thank you for your feedback and we would certainly like to welcome you back one day for another chance and to make amends. Please let us know if we can assist you.

Yours sincerely,

Dato' Franz Swoboda
General Manager

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Reviewed 12 August 2014

We stayed at this hotel for a honeymoon celebration. we had a very nice and spacious room, with some special offers concerning our event.
The breakfast was great and very rich, the location is not bad but you may find better at the same price.
The most important bad thing is the WiFi it was very bad always disconnecting and very slow.
Another bad point is the free shuttle which has only 3 or 4 trips the last one around 4 or 5 pm.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Service
Thank Kaleno1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PRManager88, General Manager at Royale Chulan Kuala Lumpur, responded to this reviewResponded 19 August 2014

Dear Kaleno1980,

Warm greetings from The Royale Chulan Kuala Lumpur!

Thank you for your review on TripAdvisor. We always look forward to our guests feedback on a daily basis, positive and negative, and rest assured we are constantly taking measures to ensure improvements with regards to maintenance and the quality of our service.

I apologize for the less-than-satisfying experience you had with us, especially with regards to the WiFi. Some of our clients need a faster connection and the complimentary WiFi offered does exceed sometimes the amount of users and has therefore an unfavorable impact on the speed provided. We have discussed this issue in our morning meeting and are in the midst of designing a new structure for the use of the internet services at our Hotel, to satisfy all our clients, regardless for light or heavy use of the internet.

I do hope that you will revisit us again soon and reevaluate our services and facilities so that we prove to you our dedication to provide impeccable service.

Yours sincerely,

Dato' Franz Swoboda
General Manager

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Reviewed 12 August 2014

Not the first time we stay in The Royale Chunlan, but I thought it was about time to write a review ...

Getting from the airport (of course, depending on traffic) doesn't take that much time ...

You are first welcomed by the Petronas Towers located just near the hotel ...

The hotel itself is very classy, well maintained and offers all what a hotel of this standard should ...

We always request a room with a pool view, in order to have a balcony ...

Rooms are spacious and offer all the confort that you want after travelling through rough places / trekking in South East Asia ...

The location is excellent, since you don't need to go downtown, either to the shopping malls or the Alor Food street ...

The buffet breakfast is just huge and really offers a variety of choice which reflects the wide scope of nationalities that stay in this hotel ...

Room Tip: Don't forget to ask a room with a view on the pool ... The rooms with a view on the street don...
See more room tips
  • Stayed: October 2013, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank mattcoq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PRManager88, General Manager at Royale Chulan Kuala Lumpur, responded to this reviewResponded 19 August 2014

Dear mattcoq,

Warm greetings from The Royale Chulan Kuala Lumpur!

Thank you for taking time out of your busy schedule to write a review on us on your return stay.
We welcome all your feedback and comments. Thank you for the generally positive gestures and kind words though I do wish that our spacious and cosy restaurants would have enticed you to sample our award winning gastronomic fare.
We hope that you will find time to visit Kuala Lumpur and evaluate us again as we constantly try to further improve our service and facilities.

Yours sincerely,

Dato' Franz Swoboda
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Royale Chulan Kuala Lumpur

Address: 5 Jalan Conlay, Kuala Lumpur 50450, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Spa Hotel in Kuala Lumpur
#17 Family Hotel in Kuala Lumpur
#17 Romantic Hotel in Kuala Lumpur
#20 Business Hotel in Kuala Lumpur
#26 Luxury Hotel in Kuala Lumpur
Price Range: £56 - £83 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Royale Chulan Kuala Lumpur 5*
Number of rooms: 402
Official Description (provided by the hotel):
Royale Chulan Kuala Lumpur incorporates contemporary services and facilities and features Malaysia's unique architecture. Guests have the opportunity to relax in one of the 402 rooms and suites or in any of the well-appointed serviced apartments and studio apartments. ... more   less 
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Also Known As:
The Royale Chulan Kuala Lumpur Hotel Kuala Lumpur

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