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“Great hotel in Bukit Bintang, spoilt by payment issue/”

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ANGGUN BOUTIQUE HOTEL
Ranked #4 of 338 Kuala Lumpur B&B and Inns
Certificate of Excellence
Bali, Indonesia
Level 6 Contributor
126 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
“Great hotel in Bukit Bintang, spoilt by payment issue/”
Reviewed 16 June 2014

Arrived from the airport and was given a welcome drink whilst checking in.Staff were always helpful and polite.Good room and was pleasantly surprised how quiet the hotel was.Breakfast is served on the rooftop terrace and you choose an option from a menu not buffet style.Felt this area of the hotel was under used.

Now for the main criticism: On checking in I used a card for payment and it was declined twice.On checking out I used another card for payment.It wasn't until a few days after I left that the 2 declined payments had been authorised.I realsis that card payments can take a few days to process.But one month later I have heard nothing from the hotel.

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stretford79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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465 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (112)
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English first
Thames Ditton, United Kingdom
Level 6 Contributor
103 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 5 June 2014

When you first step into the Anggun it feels like an oasis from the hustle and bustle of Bukit Bintang. And by and large it is. The rooms are a good size, the beds very comfortable and all amenities good. The staff are very friendly and helpful and there's a nice rooftop restaurant where breakfast is served. This is cooked fresh from a quite lengthy menu and was really good, plus they offered us a packed breakfast the day we left and it was very good too.

The location is great for easy access to Jalan Alor, a must do eating experience as well as lots of other eating and drinking options. It's also a short walk to the Bukit Bintang monorail and just along from there a new air conditioned covered walkway runs to KLCC. The only downside for us was being in a room at the front facing the street. It's very noisy and the windows aren't double glazed. We needed a room with two beds so this was our only option, but if you don't need that then ask not to be at the front.

  • Stayed May 2014, travelled with friends
    • Value
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Helpful?
1 Thank Pat H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bangkok, Thailand
Level 6 Contributor
87 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 5 June 2014

I can highly recommend this place. It is perfectly located in the heart (but a quiet part of it) of Bukit Bintang - set in an old and nicely renovated building. At first I was a bit irritated to get a room without windows (well there were windows, but only to the hallway). But to be honest: How often do you actuall look out the window? So I didn't really care. The interior is very individual and nicely chosen. The staff was overall friendly and helpful. The beds are wonderful.

Room Tip: If you really need a window you have to book that!
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  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Oli-BKK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jakarta
Level 3 Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 28 May 2014

I have been staying at the Anggun for years and it never fails to keep up the very high standards. Anggun is situated in Bukit Bintang an unspoilt corner of old KL, famous for Jalan Alor- the food Street. In fact there is great and cheap food everywhere in this neighbourhood. The hotel occupies a beautifully restored old courtyard building. The décor is in the Yogyakrta style even down to the period 'kunci' tiles. The rooms are tastefully decorated and very comfortable. The staff, who come from all over South and South East Asia are very obliging. I desperately needed a dentist and the night manager actually escorted me to a nearby emergency hospital. This place is so charming and well managed I never consider staying anywhere else in KL. BTW the best way to get to Bukit Bintang is to catch the airport express to KL Sentral then get a taxi.

Room Tip: even the cheapest rooms - around US$35 online are excellent. If you want a larger room then pay a...
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  • Stayed May 2014, travelled on business
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    • Cleanliness
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Helpful?
3 Thank andycharles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai (Bombay), India
Level 6 Contributor
120 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 27 May 2014

The Anggun is everything is says on its website and more. Here 'boutique' doesn't mean 'tiny dingy rooms' as it often seems to mean elsewhere, but rather tastefully decorated, characterful and homely feeling. Really excellent value for money too!
We had the large room on the ground floor and even though we arrived at 5am we were still allowed to check-in (which was such a relief as we went straight to bed). Thank you to the receptionist that night ... don't know his name but I do know he was from Kurseong!
Rooms were highly tasteful, with wooden shutters, teak floor and a bird cage for a light shade. Also very well sound insulated, and we were never disturbed by the lift even though we were right next to it. Staff were really helpful and seemed keen for us to enjoy our stay in KL, going that extra mile to make things easier for us.
Highlight here is a breakfast on the roof. What a lovely spot and a great breakfast selection too.

Room Tip: Our room on the ground floor was silent
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  • Stayed April 2014, travelled as a couple
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Helpful?
1 Thank Sue1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level 5 Contributor
61 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 21 May 2014

We had read of this hotel on Trip advisor , and reached out to them to book a room. They responded quickly and offered us a very good value rate for two nights. The room was a front facing large room, well appointed with the front facing balcony. Clean, some street noise but not too much, and fun to sit out and watch the street life. Very helpful staff - had to have my daughter send a package of things left behind, and via email they assisted her and kept us informed before it arrived. Not your standard hotel, quite atmospheric.Location is handy to street markers, and mono rail.

  • Stayed April 2014, travelled as a couple
    • Value
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    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank admitone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adelaide, Australia
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 15 May 2014

When we arrived at Kuala Lumpur late at night and checked into our hotel, we were dismayed to discover that it was an absolute dump, so we did some Googling and found the Anggun right around the corner.

We stumbled in there at 11pm at night, completely unexpected and exhausted. The Anggun was more than hospitable, the kind staff gave us a place to stay, and as they only had their best room left, they gave us a discount and let us stay there for the full three nights we needed. The kind concierge gave us a yummy drink, a cold towel and showed us around our room.

Our room was very clean, perfectly decorated, and very comfortable. We loved the bonus of having a computer in the room and our own internet. The bathroom was very clean and looked great.

Yes, as others have said, the hotel is a little noisy, but in our experience this was because of the location and not the hotel guests. There is a great (cheap) restaurant next door that never closes and we could hear them cooking all night long. But other than that, we were really pleased with this hotel, and are definitely planning to stay again when we next visit KL.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sagefield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about ANGGUN BOUTIQUE HOTEL

Property: ANGGUN BOUTIQUE HOTEL
Address: 9, Tengkat Tong Shin | Bukit Bintang, Kuala Lumpur 50200, Malaysia
Phone Number:
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 338 B&Bs / Inns in Kuala Lumpur
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — ANGGUN BOUTIQUE HOTEL 3.5*
Number of rooms: 18
Official Description (provided by the hotel):
An oasis of style and calm, this is one of KL's most characterful traditional boutique hotel located in Bukit Bintang, within 10 minutes walk to train station, 1 minute walk to shopping malls, 1 minute walk to Jalan Alor hawker food street and restaurants, 15 minutes walk to Petronas Twin Towers, KL Convention Centre, Chinatown and 10 minutes drive to KL Golf & Country Club. Rates include free WIFI in room and whole hotel. Featured in CNNGo as one of the best 4-star boutique hotels in KL! Converted from two 1920's shophouses, most of the rooms look out onto a peaceful inner courtyard. The decor is incredibly tasteful, without sacrificing comfort levels for the sake of style. All the guest rooms have beautiful, handcrafted queen size teak beds, wooden furniture and wooden flooring. And the decor is traditional Malaccan with a contemporary twist. It has a lovely atmosphere. Why: Location, location, location. Authentic and delicious Malaysian food is minutes away; the city's best night life, within staggering distance. The shopaholic within will be duly fulfilled by city's highest concentration of malls. The Anggun's unique look and feel is a definite departure from big-chain homogeneity, perfect for the urbanite leisure or business traveler looking for an authentic and modern way to spend their time in Kuala Lumpur. ... more   less 
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