The staff are well trained and polite, but the shortcomings inherent in the design are just too many for a hotel trying to label itself 5-star.
The elevators are extremely slow and frequently not working (5 of 6 of them were not working during Saturday breakfast time - you can only imagine the queues), there are fans placed in the hallway to deal with apparent lack of air circulation or some other problem that causes a musty smell, the rooms have no place to place luggage other than the floor, there are no cabinet drawers for clothes, the rooms are relatively small (but try to distract you with a windowed partition between the bathroom and bedroom), there are no drawers in the nightstands. In general, it seems the designers did not seem to take into account that there would be travelers arriving with luggage and clothes and they may want to unpack, and instead focused there energies on selecting a 1970 looking carpet that would appear dirty and dated.
Well-trained, polite employees cannot compensate for poor design and implementation, they can only listen and apologize politely while offering no plan to correct for the issues. Would not stay again if given a choice.
- Official Description (provided by the hotel):
- Our contemporary, modern KL hotel offers the perfect mix of convenience and comfort to business and leisure travelers alike. Guest rooms, suites and executive accommodations provide a long list of pampering guest amenities. You’ll enjoy LCD TVs, our luxurious Sweet Dreams bedding and HSIA. We have 5 restaurant and bars to choose from showcasing the best in Malaysian and international cuisine. You can also relax in our outdoor swimming pool or 24 hour fitness centre. ... more less
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- Also Known As:
- Doubletree By Hilton, Kuala Lumpur Hotel Kuala Lumpur