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PARKROYAL Serviced Suites Kuala Lumpur
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Reviews (2,159)
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Reviewed 20 March 2011

The location was excellent and close to shopping areas, good food and public transport. I look forward to heading there again. The rooms were well furbished and equipped. The kids loved the place.

  • Stayed: March 2011, travelled with family
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Thank jdlee27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iqmal, Front Office Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this reviewResponded 29 March 2011

Dear jdlee27,

Thank you for taking your time to comment. Your postive feedback has been shared with our team here in PARKROYAL Serviced Suites Kuala Lumpur.

We look forward to welcome you back in the not too distant future.

Mohd Iqmal
House Manager
PARKROYAL Serviced Suites Kuala Lumpur.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 March 2011

It was a match made in heaven. We booked this 'hotel' from a third party website under the 'guess-your-hotel-but-pay-less' gimmick. We didn't know what to expect, so we blindly paid online, due to its good price. The only information we have was that it is a 5-star hotel near Bukit Bintang.

We arrived at KL without any expectations of this mystery hotel. When we arrived at the address, we were geniunely surprised that this hotel is actually a serviced apartment. It was just opened a few weeks prior to our arrival, and I'm sure that we were one of the first few guests to check in.

What can i say. The room we got, was gorgeous. My wife was in awe and she was-
"Dear, come and see this pull out table!"
"Whoa, they got a walk in wardrobe!!!"
"The toilet is heeeyyuuuuge!!!"
"I can cook something tonight!! Whoah!!!"

-for about 10 mins when we first stepped in the room. I "Yes dear, that's nice" all the way. I was more concern about the wi-fi and whether I could get a connection. The internet connection had its hiccups, but hey, the hotel is just a few weeks old.

We stayed there for 2 nights. The location is very close to Pavillion, so the missus had a good time shopping. We found ourselves looking forward to go back to our rooms most of the times. The swimming pool at the 1st floor (I think) was good enough for a few laps. Breakfast was minimal, but it was enough for us as we are not breakfast people.

Housekeeping was prompt and efficient. Too efficient, in fact. I could clearly remember that we did not put the 'clean my room' tag outside our door. But still, they rang the bell and knocked and asked if we needed our rooms cleaned up. It was quite an interruption in fact. But they are nice people, just doing their jobs. I politely said no. However, it was the same thing the next day. You just have to smile at their enthusiasm. =)

All in all, it was a nice short romantic getaway for us. We enjoyed our stay. Very. And yes, we need not think twice about where we would be staying this April. Thanks to Mr Iqmal who answered our email in a short span of time. We'll be there again.

  • Stayed: November 2010, travelled as a couple
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Thank headfirst27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iqmal, Front Office Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this reviewResponded 29 March 2011

Dear headfirst27,

Thank you very much for taking the time to comment.

On behalf of all associates, thank you for the recognition extended and kind compliments. Our company's vision to Create Memorable Hotel Experiences has certainly reach you and our company purpose to build Great Brands, Great Hotels, Great People and Great Relationships.

Your compliments have certainly motivated us and we strive to maintain & even exceed the standards that we have set for ourselves.

We look forward to welcome you back to PARKROYAL Serviced Suites, Kuala Lumpur and an opportunity to meet up with you.

Yours sincerely

Mohd Iqmal
House Manager
PARKROYAL Serviced Suites Kuala Lumpur

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Reviewed 15 March 2011

We stayed in the 2 bedroom deluxe suite, we loved the rooms and amenities - full kitchen, washer & dryer, iron, 2 flatscreen tvs and a room for office... With 2 bathrooms and a very comfortable living area, it was a great place to be for unwinding after a long day of shopping and sight-seeing in KL.

Food was delicious, especially breakfast, and if you got bored with hotel fare, there's a convenient 'mamak' shop just across the street.

The view of the city is magnificent from our floor, and the location is smack in the middle of the nightlife in KL. We enjoyed walking around at midnight, as there was a lot of activity and the streets are not lonely. Definitely a good place to stay for family or groups of people.

  • Stayed: January 2011, travelled with family
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Thank Elly M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 February 2011

This hotel only opened in late 2010 and is obviously finding a foothold in KL's competitive 5 star market. At the time of my stay you could get a serviced suite for the price of a 5 star room at Parkroyal's other KL property. The suites are huge, clean, the bed was excellent with blindingly white linen, and there is a kitchenette with a large fridge.
The hotel is not at a final stage of completion with the rooftop pool still under construction, however an excellent pool and gym facility is made available to guests on the first floor of the hotel. Breakfast is offered at a restaurant around the corner within the same complex.
At the time of my stay breakfast was included in my package. I have already booked my next stay for March 2011 and have paid the same price per night however breakfast was not included. I imagine that once this hotel has found its place among the local competition it is possible that prices could rise so try this one soon.
The hotel is a short walk to The Pavillion and the Bukit Bintang food outlets.
I will review this hotel again after my next stay and advise whether the current high standards were maintained.

  • Stayed: February 2011, travelled as a couple
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Thank CanberraFoodie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iqmal, Front Office Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this reviewResponded 21 February 2011

Dear CanberraFoodie,

Thank you for taking your time to share your experiences through tripadvisor.com. We remain committed being the Serviced Suites of choice in Kuala Lumpur and strive to exceed our guests expectations where we can.

On the same note, it will be most helpful if you can share details of you future booking with us, in an effort to better understand our guests expectations. In doing so, we hope to be able to review our offers either through a Travel Agent or the property's website.

Once again, thank you for your time and we look forward to welcome you back in the near future.


Mohd Iqmal
House Manager
PARKROYAL Serviced Suites Kuala Lumpur

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 February 2011

We stayed as a family of 5 in the 2 bedroom apartment.
Apart from hurting myself on the chair and was left with a massive bruise the serviced apartments were fantastic. A bit upset that the top floor pool wasnt ready as my kids loved swimming. We stayed at this residence for 13 nights and defo would come back. Had free wifi, breakfast and cleaning of room included. Fresh towels everyday. People of Malaysia are so very nice' some of the staff were a bit miseable but you get over it coz of the sunshine and other services around.
The service at the hotel was fantastic, had a few issues that quickly got sorted put hybrid hotel manager who was very nice.
Me and my fam would def stay here again.

  • Stayed: January 2011
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Thank Whamid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iqmal, Front Office Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this reviewResponded 21 February 2011

Dear Whamid,

Thank you for taking your time to share your experiences through tripadvisor.com. It is rewarding to note your positive comments and our Manager's effort to provide exceptional experiences are appreciated.

On the same note, it will be most helpful if you could share your details of stay via email through mohd.iqmal@parkroyalhotels.com in order for me to better understand issues pertaining to the bedroom's chair. In so doing, we hope to clarify your situation to your satisfaction.

Thank you for your time and we look forward to welcome you back in the not too distant future.

Mohd Iqmal
House Manager
PARKROYAL Serviced Suites Kuala Lumpur

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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