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“Highly recommended place to stay in KL” 4 of 5 bubbles
Review of PARKROYAL Serviced Suites Kuala Lumpur

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PARKROYAL Serviced Suites Kuala Lumpur
Ranked #16 of 341 Hotels in Kuala Lumpur
Johor Bahru, Malaysia
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Highly recommended place to stay in KL”
4 of 5 bubbles Reviewed 25 April 2011

This is a hidden gem just 5 mins distance from Raja Chulan Monorail station. Walking distance to Bukit Bintang.

Sadly, I don't have enough time to check out the Skypool on the 31st Floor.

My partner & I stayed in the Studio Superior King. The room is very spacious as you can see in the pictures which can accommodate about 4 people if you don't mind sleeping on the sofa.

The disappointing part would be the buffet spread for breakfast. It is quite minimum but basic. It can be improved. The capacity of the restaurant is also too little for a 287-rooms serviced suites. Probably because it is a serviced apartment therefore the capacity need not be as much. No one to direct the guests to their seats. The hostess at the entrance took down the room number and just allow the guest to go in and find their own seats when the restaurant is already full. Would be great if there is someone to direct the guests accordingly. It will be more organised.

Overall, I had a pleasant stay & I would definitely stay there when I go back to KL.

  • Stayed April 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank cookielove_23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iqmal, Front Office Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this review, 9 May 2011
Dear astrogirl_23,

Thank you for taking your time to share your experiences through tripadvisor.com. It is rewarding to note that you have thoroughly enjoy your stay with us, and your valuable feedback pertaining to service delivery and breakfast variety.

We have taken note on your specific comment made and will look at ways to improve the experiences for not just yourself, but all of our guests.

Thank you once again and we shall look forward to welcome you back in the near future.

regards,

Mohd Iqmal
House Manager
PARKROYAL Serviced Suites Kuala Lumpur
e: mohd.iqmal@parkroyalhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,777 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (361)
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English first
Amsterdam, The Netherlands
Level Contributor
78 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 4 April 2011

Best choice for anyone spending a little more time in KL or just in the room. Our standard studio was the perfect place for our holiday. Excellent location, just opposite one of the most populair hotels in KL. Compared to the most populair hotel in KL, location is better, as it's just in between KLCC and all Bukit Bintang action.

I really do not understand why anyone would pay more for (a lot) less room in a hotel. Only difference is having a restaurant in the building. But who needs that when you're so close to excellent food all around? Breakfast provided by the on-site restaurant was awful, only suited for people forced to stay in KL and not wanting to eat any local food. Don't bother.

Well designed room , all furniture and bed very comfortable, the fully equiped kitchen is very usefull travelling with small children or baby, bringing food in for diner. The appartment really provided a lot of comforts from home, but with all the service features from a hotel. Even the dishes were done by house keeping. Surprise feature: big walk through closet.

Swimming pools on lower level and up on the roof are good size, but were too cold for the baby for whom a huge comfortable baby cot was provided.

Room Tip: No need, studio is great, bigger might be better.
See more room tips
  • Stayed March 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank KlaasH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TKG2000, General Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this review, 6 March 2016
Dear Valued Customer,


Warm greetings from PARKROYAL Serviced Suites Kuala Lumpur!

Thank you so much for selecting PARKROYAL Serviced Suites Kuala Lumpur as your preferred home-away-from-home!

Nothing is more important than to make our guest feel at home. My team and I are extremely delighted that we have met your expectation.

Once again, thank you so much for staying with us and taking time writing such a beautiful feedback.

We look forward welcoming you back again in your next visit to Kuala Lumpur.


Yours sincerely,
Teekay Goh - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
1 review
5 of 5 bubbles Reviewed 21 March 2011

I have brought a group of my staff for a retreat in KL. The moment we opened the room door you are welcome with a sight of a heavenly place. The room layout was tastefully done and immaculate. The location is accessible to all the shopping area within walking distance. Our stay has been memorable and we highly recommend this place if you are looking to stay in KL. Cheers to the ParkRoyal Serviced Suites Team.

  • Stayed March 2011
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SPJ456903
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iqmal, Front Office Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this review, 29 March 2011
Dear SPJ456903,

Thank you very much for taking the time to comment, for the recognition extended and kind compliments. Our company's vision to Create Memorable Hotel Experiences has certainly reach you and our company purpose to build Great Brands, Great Hotels, Great People and Great Relationships.

Your compliments have certainly motivated us and we strive to maintain & even exceed the standards that we have set for ourselves.

We look forward to welcome you back to PARKROYAL Serviced Suites, Kuala Lumpur and an opportunity to meet up with you.

Yours sincerely

Mohd Iqmal
House Manager
PARKROYAL Serviced Suites Kuala Lumpur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 20 March 2011

The location was excellent and close to shopping areas, good food and public transport. I look forward to heading there again. The rooms were well furbished and equipped. The kids loved the place.

  • Stayed March 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jdlee27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iqmal, Front Office Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this review, 29 March 2011
Dear jdlee27,

Thank you for taking your time to comment. Your postive feedback has been shared with our team here in PARKROYAL Serviced Suites Kuala Lumpur.

We look forward to welcome you back in the not too distant future.

Mohd Iqmal
House Manager
PARKROYAL Serviced Suites Kuala Lumpur.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
2 reviews
5 of 5 bubbles Reviewed 17 March 2011

It was a match made in heaven. We booked this 'hotel' from a third party website under the 'guess-your-hotel-but-pay-less' gimmick. We didn't know what to expect, so we blindly paid online, due to its good price. The only information we have was that it is a 5-star hotel near Bukit Bintang.

We arrived at KL without any expectations of this mystery hotel. When we arrived at the address, we were geniunely surprised that this hotel is actually a serviced apartment. It was just opened a few weeks prior to our arrival, and I'm sure that we were one of the first few guests to check in.

What can i say. The room we got, was gorgeous. My wife was in awe and she was-
"Dear, come and see this pull out table!"
"Whoa, they got a walk in wardrobe!!!"
"The toilet is heeeyyuuuuge!!!"
"I can cook something tonight!! Whoah!!!"

-for about 10 mins when we first stepped in the room. I "Yes dear, that's nice" all the way. I was more concern about the wi-fi and whether I could get a connection. The internet connection had its hiccups, but hey, the hotel is just a few weeks old.

We stayed there for 2 nights. The location is very close to Pavillion, so the missus had a good time shopping. We found ourselves looking forward to go back to our rooms most of the times. The swimming pool at the 1st floor (I think) was good enough for a few laps. Breakfast was minimal, but it was enough for us as we are not breakfast people.

Housekeeping was prompt and efficient. Too efficient, in fact. I could clearly remember that we did not put the 'clean my room' tag outside our door. But still, they rang the bell and knocked and asked if we needed our rooms cleaned up. It was quite an interruption in fact. But they are nice people, just doing their jobs. I politely said no. However, it was the same thing the next day. You just have to smile at their enthusiasm. =)

All in all, it was a nice short romantic getaway for us. We enjoyed our stay. Very. And yes, we need not think twice about where we would be staying this April. Thanks to Mr Iqmal who answered our email in a short span of time. We'll be there again.

  • Stayed November 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank headfirst27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iqmal, Front Office Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this review, 29 March 2011
Dear headfirst27,

Thank you very much for taking the time to comment.

On behalf of all associates, thank you for the recognition extended and kind compliments. Our company's vision to Create Memorable Hotel Experiences has certainly reach you and our company purpose to build Great Brands, Great Hotels, Great People and Great Relationships.

Your compliments have certainly motivated us and we strive to maintain & even exceed the standards that we have set for ourselves.

We look forward to welcome you back to PARKROYAL Serviced Suites, Kuala Lumpur and an opportunity to meet up with you.

Yours sincerely

Mohd Iqmal
House Manager
PARKROYAL Serviced Suites Kuala Lumpur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alor Setar
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 15 March 2011

We stayed in the 2 bedroom deluxe suite, we loved the rooms and amenities - full kitchen, washer & dryer, iron, 2 flatscreen tvs and a room for office... With 2 bathrooms and a very comfortable living area, it was a great place to be for unwinding after a long day of shopping and sight-seeing in KL.

Food was delicious, especially breakfast, and if you got bored with hotel fare, there's a convenient 'mamak' shop just across the street.

The view of the city is magnificent from our floor, and the location is smack in the middle of the nightlife in KL. We enjoyed walking around at midnight, as there was a lot of activity and the streets are not lonely. Definitely a good place to stay for family or groups of people.

  • Stayed January 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Elly M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canberra
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 18 February 2011

This hotel only opened in late 2010 and is obviously finding a foothold in KL's competitive 5 star market. At the time of my stay you could get a serviced suite for the price of a 5 star room at Parkroyal's other KL property. The suites are huge, clean, the bed was excellent with blindingly white linen, and there is a kitchenette with a large fridge.
The hotel is not at a final stage of completion with the rooftop pool still under construction, however an excellent pool and gym facility is made available to guests on the first floor of the hotel. Breakfast is offered at a restaurant around the corner within the same complex.
At the time of my stay breakfast was included in my package. I have already booked my next stay for March 2011 and have paid the same price per night however breakfast was not included. I imagine that once this hotel has found its place among the local competition it is possible that prices could rise so try this one soon.
The hotel is a short walk to The Pavillion and the Bukit Bintang food outlets.
I will review this hotel again after my next stay and advise whether the current high standards were maintained.

  • Stayed February 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank CanberraFoodie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iqmal, Front Office Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this review, 21 February 2011
Dear CanberraFoodie,

Thank you for taking your time to share your experiences through tripadvisor.com. We remain committed being the Serviced Suites of choice in Kuala Lumpur and strive to exceed our guests expectations where we can.

On the same note, it will be most helpful if you can share details of you future booking with us, in an effort to better understand our guests expectations. In doing so, we hope to be able to review our offers either through a Travel Agent or the property's website.

Once again, thank you for your time and we look forward to welcome you back in the near future.


Mohd Iqmal
House Manager
PARKROYAL Serviced Suites Kuala Lumpur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about PARKROYAL Serviced Suites Kuala Lumpur

Property: PARKROYAL Serviced Suites Kuala Lumpur
Address: No. 1, Jalan Nagasari | off Jalan Raja Chulan, Kuala Lumpur 50200, Malaysia
Phone Number:
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in Kuala Lumpur
#6 Business Hotel in Kuala Lumpur
#7 Romantic Hotel in Kuala Lumpur
#16 Luxury Hotel in Kuala Lumpur
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — PARKROYAL Serviced Suites Kuala Lumpur 4.5*
Number of rooms: 287
Official Description (provided by the hotel):
PARKROYAL Serviced Suites Kuala Lumpur is perfectly located in the heart of the city centre, adjacent to the famous Jalan Alor and Bukit Bintang, and within walking distance to the city's main business, retail and entertainment districts. ... more   less 
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Also Known As:
Parkroyal Serviced Suites Kuala Lumpur Hotel Kuala Lumpur

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