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“A Very Memorable Stay!”

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PARKROYAL Serviced Suites Kuala Lumpur
Ranked #20 of 355 Hotels in Kuala Lumpur
Reviewed 11 October 2012

My family and I stayed at Parkroyal Serviced Suites Kuala Lumpur for two nights in end September 2012. We were able to check in very quickly and were given a free upgrade from Studio Suite to One bedroom Suite. The Suite was spacious and spotless clean. Perfect location - 8 minutes' walk to Pavilion Mall (which has a link bridge to Starhill and Petronas Twin Tower) and Bukit Bintang. However, the breakfast spread could have been better with more variety of choices.

  • Stayed: September 2012, travelled with family
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1  Thank Foong M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teekay1021, Director of Sales at PARKROYAL Serviced Suites Kuala Lumpur, responded to this reviewResponded 14 October 2012

Dear Valued guest,


Thank you so much for selecting PARKROYAL Serviced Suites Kuala Lumpur as your holiday home. We are very delighted to have you with us and that the services extended to you by our associates has been a memorable one.

Your comments on the breakfast has been well noted. We will be launching a new variety and choice of breakfast spread starting November.

We look forward to welcoming you back to your very 'Local Connection', PARKROYAL Serviced Suites Kuala Lumpur, should your travels brings you back to Kuala Lumpur.


Yours sincerely,
Teekay Goh - Director of Sales & Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,601 - 1,607 of 2,084 reviews

Reviewed 9 October 2012

We stayed at the Parkroyal Serviced Suites in Kuala Lumpur for four nights in early October 2012. The staff were very pleasant on arrival and we were checked in very quickly. We were given a room on the 5th floor, however this was a smoking floor. We asked if we could be moved to a non-smoking floor instead. There were no rooms available for the first night, however we were moved to a non-smoking suite on the 20th floor the next day and we were very happy that our request was accommodated.

Our suite was two bedroom, two bathroom, study, lounge, dining and kitchen. It was clean and tidy. There was a washing machine and dryer in a cupboard in the hallway which was very handy. The kitchen was equipped with a full size fridge and feeder, stove, microwave oven and all the other kitchen comforts aside from a dishwasher.

The king size bed in the master and queen bed in the second room were very comfortable and firm. The master had an ensuite with shower over the bath. Unfortunately the shower had a tendency to wet the bathroom floor which did not easily flow away to the drain. Whilst this was easily solved with use of towels, it was a little annoying. The view from the master bedroom windows was superb, especially at night with a view of KL tower. The views from the other windows in the suite were also fantastic.

We enjoyed the use of the sky pool and spas with view towards the Petronas Towers. Check out the view from up there at night .. so cool! The first level pool was also good, the temperature refreshing but comfortable.

Breakfast was included with our room cost. Like other reviewers we found the breakfast to be limited but still acceptable. Whilst there was no bacon, hash browns or sausages like many other buffets, there were eggs cooked any way as were cereals, fruit, yogurt, Danishes, toast and juice.

The location of the Parkroyal is excellent; just a short walk to Bukit Bintang, the monorail, the GOKL bus, Pavilion shopping centre and the other good shopping centers nearby.

Whilst there is a lot of life around the property, noise wasn't an issue from the streets below, nor was there any issue with noise from other residents.

I would recommend the Parkroyal suites to singles and families alike for good value, location, cleanliness, serviceability and overall value for money. I would stay here again.

Room Tip: If you're a non smoker, ask for a non smoking room.
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  • Stayed: October 2012, travelled with family
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Thank Micknmark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teekay1021, Director of Sales at PARKROYAL Serviced Suites Kuala Lumpur, responded to this reviewResponded 10 October 2012

Dear Valued guest,


Thank you so much for staying with us during your recent visit in Kuala Lumpur and given us such a great remarks which will definitely energize our associates to continue with their smiles and warm hospitality.

Regret that you were given a room at the smoking floor. If you could send us a separate email with your full name so we could record down in your profile for future reference.

In November, we will start offering a complete change in our continental breakfast to our customers through a new breakfast provider.

We look forward to welcoming you back to your very 'Local Connection', PARKROYAL Serviced Suites Kuala Lumpur, should your travels brings you back to Kuala Lumpur.


Yours sincerely,
Teekay Goh - Director of Sales & Marketing

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Reviewed 3 October 2012

Lodged here for 5 nights (family of 4). Very good accomodation with 2 bedrooms and a study. In all, a very comfortable space to be in. The hotel is very well located and easy to find by foot after venturing out. Jalan Alor is close by and so is Bukit Bintang and all the action. Heaps of eating options nearby. Only negative is the virtually non-existent breakfast, not that important to us but I imagine it may be annoying to others.

We recommend this hotel and would stay again.

Stayed: October 2012, travelled with family
Thank Blakrok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teekay1021, Director of Sales at PARKROYAL Serviced Suites Kuala Lumpur, responded to this reviewResponded 8 October 2012

Dear Valued Customer,


Thank you for staying with us during your trip in Kuala Lumpur. It is with great pleasure to have you with us. Your positive comments is very encouraging for our team to upkeep the service standard and quality for our guest. We will also be seeing some changes in breakfast once the new service provider is coming in November. Hope the next time you visit us you will find the improvement.

Once again, thank you so much. We look forward welcoming you and family in near future.


Yours sincerely,
Teekay Goh - Director of Sales & Marketing

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Reviewed 30 September 2012

Excellent hotel.we stayed 3 nights on our way home from europe. We were 3 adults and 2 children. The room was very comfortable. The breakfast a bit poor _ not much variety. The pool was too cold. A great location. Will stay there again.

Room Tip: Great for a family.
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  • Stayed: October 2011, travelled with family
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Thank angelone4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teekay1021, Director of Sales at PARKROYAL Serviced Suites Kuala Lumpur, responded to this reviewResponded 30 September 2012

Dear Valued guest,


Greetings from PARKROYAL Serviced Suites Kuala Lumpur!

We are very delighted to have you with us and that the services extended to you by our associates has exceeded your expectation. Your comments will give us the energy and support to meet above our customer's expectation.

We have noted your comments on the breakfast and I am delighted to informed you that we will have a new menu coming November that will further enhance our variety and quality the next time you come back

We look forward to welcoming you back to your very 'Local Connection', PARKROYAL Serviced Suites Kuala Lumpur, should your travels brings you back to Kuala Lumpur.


Yours sincerely,
Teekay Goh - Director of Sales & Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 September 2012

Three of us traveling so opted for the comfort of a serviced appartment for our 5 days in KL. The appartment was clean airy and we ended up with a bedroom each after they popped in a very comfy rollaway in the study. We were told we had an upgrade as we were there for the 5 days and so it apeared; great views on the telecommunication towers and city lights.
There was a king master bedroom and queen bed and the rollaway, comfortable lounge and good size kitchen with microwave, hot plates (no oven), two bathrooms and laundry facilities which were sensational having been on tour elsewhere for a week prior.
A couple of issues, each room had an individual airconditioning unit and the one in the master suite did have issues for two days- complicated by the fact that these occured over the weekend and not fully rectified till the monday; not ideal but not too uncomfortable and delt with first up on the Monday.
We were a bit disapointed that coming back late in the day the room was not serviced nearly everyday we were there; they did do a great job and we were not dreadfully put out as we enjoyed a snack,chat and drink in the lounge; but it did take away from coming home to your oasis!
The roof top pool is devine with fantastic veiws of the twin towers and communication tower; clear blue refreshing - great photo ops!
Close to great restaurants you are spolied for choice although I feel great Malasian is missing from the mix!
Breakie; yes it is basic but I am always happy with a good cob loaf and an egg chef...worked for me in a big way; I really didn't expect it as we did have kitchen and could have prepared our own or eaten out.
all in all? fantastic really recommmend it.

Room Tip: stay for 5 days?? :-)
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  • Stayed: August 2012, travelled with friends
    • Value
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Thank Cathystravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teekay1021, Director of Sales at PARKROYAL Serviced Suites Kuala Lumpur, responded to this reviewResponded 30 September 2012

Dear Valued guest,


We thank you for selecting PARKROYAL Serviced Suites Kuala Lumpur as your holiday gateway. We are very delighted to have you with us and that the services extended to you by our associates has exceeded your expectation.

Your comments on the housekeeping and air-conditioned has brought up to our attention for rectification, thank you.

We look forward to welcoming you back to your very 'Local Connection', PARKROYAL Serviced Suites Kuala Lumpur, should your travels brings you back to Kuala Lumpur.


Yours sincerely,
Teekay Goh - Director of Sales & Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 September 2012

What a fantastic place to stay! Huge rooms, great amenities, and the BEST showers I've had in a hotel in a long time. There was so much water pressure from the showers that I actually had to turn it down before I was blasted out of the cubicle.

The room in which I stayed was a long rectangle, with a king-sized bed adjacent to the window, a walk-through wardrobe/dressing area behind the bed head, a lounge and sofa area, then a well equipped kitchen. You could stay here in great comfort for an extended visit, but I think it is better set up for couples than kids.

The only criticism I have of this property is the ironing board. It was more "pretzel" than "board". I had some pretty crappy ironing facilities over the years, but this was probably the most beaten up and abused excuse for an ironing board that I've ever seen. Come on, Parkroyal, get a decent sized board in decent condition, and you'll have my perfect property.

  • Stayed: September 2012, travelled on business
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Thank RonDunn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teekay1021, Director of Sales at PARKROYAL Serviced Suites Kuala Lumpur, responded to this reviewResponded 25 September 2012

Dear Valued guest,


Thank you so much for staying with us during your recent visit in Kuala Lumpur.

Regret to hear about your experienced with the ironing board. We will definitly look into it as we speaks. We appreciated for your constructive comments for our improvement.

We look forward to welcoming you back to your very 'Local Connection', PARKROYAL Serviced Suites Kuala Lumpur, should your travels brings you back to Kuala Lumpur.


Yours sincerely,
Teekay Goh - Director of Sales & Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 September 2012

We stayed for 5nights in the self contained studio apartment that was serviced daily.
The staff where welcoming , and after a long trip had us in our room in no time.
The room was spotlessly clean and very spacious a much better deal than a hotel room .
The Gym was well equipped with modern equipment , fresh towels and drinking water.
The hotel has two pools a rooftop pool with 2 spas and male and female steam bath for adults use only, with magnificent views across the city including the Tower and Petronas Twin Towers..The other pool was located on the 1st floor .
The laundry was also located on the 1st floor . it is equipped with coin operated (3) washing machines and (3) driers .
The location is superb and within walking distance to major shopping areas and eateries,. Chinatown is a short distance away by taxi.
The convenience shop across the road is well stocked and even has a good supply of beers and spirits .
The perfect short or long term stay in KL.

  • Stayed: September 2012, travelled as a couple
    • Value
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Thank Eddie and Judi P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teekay1021, Director of Sales at PARKROYAL Serviced Suites Kuala Lumpur, responded to this reviewResponded 19 September 2012

Dear Valued guest,


Greetings from PARKROYAL Serviced Suites Kuala Lumpur!

We are very delighted to have you with us and that the services extended to you by our associates has exceeded your expectation. Your comments will give us the energy and support to meet above our customer's expectation.

We look forward to welcoming you back to your very 'Local Connection', PARKROYAL Serviced Suites Kuala Lumpur, should your travels brings you back to Kuala Lumpur.


Yours sincerely,
Teekay Goh - Director of Sales & Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about PARKROYAL Serviced Suites Kuala Lumpur

Address: No. 1, Jalan Nagasari | off Jalan Raja Chulan, Kuala Lumpur 50200, Malaysia
Phone Number:
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in Kuala Lumpur
#6 Business Hotel in Kuala Lumpur
#7 Romantic Hotel in Kuala Lumpur
#20 Luxury Hotel in Kuala Lumpur
Price Range: £64 - £94 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — PARKROYAL Serviced Suites Kuala Lumpur 5*
Number of rooms: 287
Official Description (provided by the hotel):
PARKROYAL Serviced Suites Kuala Lumpur is perfectly located in the heart of the city centre, adjacent to the famous Jalan Alor and Bukit Bintang, and within walking distance to the city's main business, retail and entertainment districts. ... more   less 
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Parkroyal Serviced Suites Kuala Lumpur Hotel Kuala Lumpur

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