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“A1 Service, room and view”

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PARKROYAL Serviced Suites Kuala Lumpur
Ranked #18 of 341 Hotels in Kuala Lumpur
Frankston, Australia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“A1 Service, room and view”
Reviewed 22 June 2014

We had an amazing time with ParkRoyal from the time we stepped out of the Airport Shuttle Bus til the time we stepped back into the Airport Shuttle Bus 3 days later Polite, attentive, clean, spacious and courteous. We will definitely be staying with ParkRoyal on our return trip to KL. Thank you to all the team.

Room Tip: The apartments are spacious and HUGE! Dressing gowns and slippers provided.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Kitty_Dean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teekay1021, Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this review, 7 July 2014
Thank you so much for such a wonderful review of your stay during your recent trip in June.

It is always a great pleasure learning from our guests how much they had enjoyed their stay with us. We truly appreciate your kind praises, and I will be sure to share them with the team.

We look forward to having every opportunity to deliver an enjoyable experience to you at PARKROYAL Serviced Suites Kuala Lumpur.

Yours sincerely,
Teekay Goh - Resident Manager
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1,876 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (383)
Date | Rating
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English first
Hobart, Australia
Level Contributor
38 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 22 June 2014

We had a very clean, modern and well-appointed two bedroom suite with nice kitchenette, two bathrooms and even a study. The location is great, close to the massive Pavilion shopping centre, the monorail and KLCC. The staff are friendly and helpful, and just outside and across the road there are some great little bars and restaurants. Breakfast range was limited but good quality. The only major disappointment was the room service, which was from a nearby restaurant as the Suites don't have their own kitchen - my nasi goreng was small and bland, which wasn't the Suites' fault but maybe they could choose another place to do their room service for them. The skyline roof pool was nice, although a little cool (which is odd, given how hot it was in KL) and there's also a gym. The price was reasonable too. But somehow there was a little something lacking for a family holiday. Maybe it's just because it was serviced suites rather than a hotel and as a result lacked the in-house shops, bars, restaurants and buzzing public places that go with it, and the pool and gym were also out of bounds for under 16s.

Room Tip: Don't get room service - try one of the many restaurants and bars in the streets right outside...
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank dipper666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teekay1021, Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this review, 7 July 2014
Dear Valued Guest,


Thank you for choosing PARKROYAL Serviced Suites Kuala Lumpur for your family vacation home during your recent visit.

We are pleased to hear that you had a great experience. We already look forward to your return visit.


Yours sincerely,
Teekay Goh - Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Riyadh, Saudi Arabia
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 22 June 2014

We stayed at the Parkroyal serviced suites for a week in April, and had no complaints about this place at all. The front desk staff were very welcoming, and very knowledgeable about important things such as how much a cab fare should cost going from here to there.
The room itself was huge- more than enough room for us to have an extra rollaway bed and a cot, and was very clean. The free WIFI was welcome. Breakfast was good- a decent variety of food. Other facilities included a small gym, a pool, and a do it yourself laundry which is very convenient. We would definately stay here again if passing through KL.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Coralhopper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SMoganasundram, General Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this review, 25 June 2014
Dear Sir/Madam

Thank you for taking the time to share your feedback on TripAdvisor and for choosing to stay at PARKROYAL Serviced Suites, Kuala Lumpur, your Trusted Local Companion.

I truly appreciate your very kind words, and am so pleased that we were able to provide you with a truly memorable experience. Thank you for all your lovely comments towards our property. It will indeed be a pleasure to welcome you back.

Do let me know of your future visitations, and please do not hesitate to contact me personally so that I can assure you of another memorable experience with us.

Thank you.

Sharmini Moganasundram – General Manager
sharmini@parkroyalhotels.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 June 2014 via mobile

Amazing service! We Stayed in a 2 bed suite and couldnt fault anything. Very spacious and comfortable and the staff could not do enough to help! The skypool was also great and the view spectacular! Would def recommend and stay here again!!!!

Stayed June 2014, travelled with family
Helpful?
2 Thank Kerry O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SMoganasundram, General Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this review, 25 June 2014
Dear Sir/Madam,

Many thanks for your review. We await your return and look forward to welcoming you back.

Thank you and best regards,

Sharmini Moganasundram - General Manager
sharmini@parkroyalhotels.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bareilly, India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 June 2014

good hotel , great rooms , but breakfast for vegitarian not as per expectation , only one -two items for pure veg persons. kitchen is ok , swimimg pool is also good . i give 9 out of 10 . i stay 3 nights .

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ANKUR1712
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SMoganasundram, General Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this review, 25 June 2014
Dear Sir/Madam,

My sincere gratitude for recommending our property on your TRIPADVISOR post.

Thank you for the feedback on breakfast, and please be rest assured that we are consistently reviewing the feedback of all our guests, (Both Positive and Negative) to have a Win Win for all concerned. Our breakfast offering is continental, and we do have a far greater variety than continental, with a live egg station amongst other hot dishes. We offer a variety of salad amongst other pastries for vegetarian guests.

I hope that Kuala Lumpur continues to be one of your destinations of choice. Do contact me should you wish to return to stay with us.

Once again, thank you.

Sharmini Moganasundram
General Manager
sharmini@parkroyalhotels.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Longford, Australia
Level Contributor
4 reviews
Reviewed 18 June 2014

stayed in KL for business and was after a no nonscence, affordable and well located serviced apartment - this is what I got at the Park Royal. Staff where excellent and not at all over bearing as can happen in KL. The apartments are large and well appointed. swimming pools are great and if you ask nice they'll open earlier to accomadate a swim after an early morning jog : )

will stay here when ever I am in KL from now on - spot on!

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Craig P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SMoganasundram, General Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this review, 19 June 2014
Dear Sir/Madam

Thank you for taking the time to share your feedback on TripAdvisor and for choosing to stay at PARKROYAL Serviced Suites, Kuala Lumpur, your Trusted Local Companion.

I truly appreciate your very kind words, and am so pleased that we were able to provide you with a truly memorable experience. Thank you for all your lovely comments towards our property. It will indeed be a pleasure to welcome you back.

Do let me know of your future visitations, and please do not hesitate to contact me personally so that I can assure you of another memorable experience with us.

Thank you.

Sharmini Moganasundram – General Manager
sharmini@parkroyalhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manila, Philippines
Level Contributor
29 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 17 June 2014

We booked this hotel based on the reviews from tripadvisor and we are very satisfied.

Ours is a 2 bedroom suite + a study room. We use the kitchen in heating the food we bought the previous day and we also use the washing machine. They are working! No problem.

We didn't use the 2 swimming pool and the laundry room.

Breakfast is ok. The egg station is a welcomed addition.

Jalan Alor's food street is less than 500 meters away. The food at W.A.W restaurant is ok, but not super delicious nor cheap. We find the crab expensive.

Pavillion Mall is around 500 meters away, and bukit bintang plaza (BB plaza), low yat plaza and berjaya times square are not far, too.

I think the best thing on this hotel are the staffs. They are helpful and always reply with a smile.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank johnson s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SMoganasundram, General Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this review, 19 June 2014
Dear Sir/Madam,

Thank you for your wonderful review. Our team members are truly our assets, and I pleased to note that everyone that you came in contact with left you with a positive memory.

Please do return, and when you do, kindly let me know, so that we can assure you of another memorable experience.

Thank you.

Sharmini Moganasundram
General Manager
sharmini@parkroyalhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about PARKROYAL Serviced Suites Kuala Lumpur

Property: PARKROYAL Serviced Suites Kuala Lumpur
Address: No. 1, Jalan Nagasari | off Jalan Raja Chulan, Kuala Lumpur 50200, Malaysia
Phone Number:
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in Kuala Lumpur
#6 Business Hotel in Kuala Lumpur
#7 Romantic Hotel in Kuala Lumpur
#18 Luxury Hotel in Kuala Lumpur
Price Range (Based on Average Rates): £
Hotel Class:5 star — PARKROYAL Serviced Suites Kuala Lumpur 5*
Number of rooms: 287
Official Description (provided by the hotel):
PARKROYAL Serviced Suites Kuala Lumpur is perfectly located in the heart of the city centre, adjacent to the famous Jalan Alor and Bukit Bintang, and within walking distance to the city's main business, retail and entertainment districts. ... more   less 
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Also Known As:
Parkroyal Serviced Suites Kuala Lumpur Hotel Kuala Lumpur

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