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“Good family hotel in a good location”

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PARKROYAL Serviced Suites Kuala Lumpur
Ranked #18 of 346 Hotels in Kuala Lumpur
Reviewed 8 July 2014

We stayed in a two bedroom suite and it was clean and comfortable. Having a washer and dryer was very handy. The hotel is right downtown, close to shopping plazas and many sights. The facilities like, pools, gym and breakfast were quite acceptable. We would certainly stay here again if we return to KL as a family.

  • Stayed: July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank ScottSpiral
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teekay1021, Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this reviewResponded 11 July 2014

Dear Valued Guest,


Thank you for staying at the PARKROYAL Serviced Suites Kuala Lumpur.

I thank you for taking time writing such a wonderful comments in TripAdvisor. We are delighted that you and your family had a great memorable experience with us.

We wish to extend our warm welcome to you and your family again in your next visit.


Yours sincerely,
Teekay Goh - Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,120 - 1,126 of 1,970 reviews

Reviewed 8 July 2014

We stayed here for 3 nights on the way back from Vietnam. It was our first time in KL, so it was great to explore another city. Had booked about 5 months before and were in a 1br apartment (about 65 sqm), on the 15th floor. On check in we asked to get a room with opening windows, as staying in air conditioning all the time tends to play havoc with sinuses. The room was beautifully appointed, with a full kitchen, fridge, microwave and cook top - as well as ample crockery and cutlery. You really could not have asked for more, as it was truly self-contained. The apartment was a 1br but it wasn't the traditional separate room that we have stayed in previously, it was more partitioned off from the lounge/kitchen and had access from two sides.
The hotel itself is very large and includes short and long term guest accommodation. Two pools (1st floor and an infinity pool on the 31st floor with spa tub). The views from the top pool were breath taking, with a great view out over the city skyline. There was always a lot of security people around, so there was no problem feeling safe at all, and their staff were busy in all areas of the hotel it seemed like 24/7. There is a gym, and self catering laundry room on the 1st floor with washers and dryers. After two weeks away, we availed ourselves of the laundry area to cut down on the amount of dirty clothes to carry home. You buy the tokens from reception (5 RM) per token with 2 per wash cycle (about 45 mins) + 2 for the dryer (about the same time), and they take about 10kg of clothes per load. The hotel was really clean, and we had no issues with any housekeeping or any other aspect during our stay. The only thing that was a bit off putting, was the slowness of the elevators. Sometimes (probably because of the amount of guests) it wasn't unusual to wait for at least 5-7 mins to get one.
Our major complaint, was for such a large and prestigious hotel, the breakfasts were probably the worst I have had anywhere. The eating area seemed to be about one step up from a shopping mall food court, the food was always cold, there was very little variety, and it was tasteless. The only time that I had a stomach upset, was after our second breakfast there. Needless to say, I did not bother going back the next morning and preferred to go and eat out on the street. Other than that, I couldn't fault the presentation or staff at the hotel. Everything was always completed in an orderly and professional manner. Thank you Amrit for you information and friendly nature. It made our stay very enjoyable.
A great thing, was they had complimentary shuttles running daily to areas such as the Suria shopping mall and Petronas twin towers; Petaling St and Chinatown / Central markets; and also to their sister property the Parkroyal hotel. These were scheduled for certain time of the morning, and you just had to book in the night before. It allowed you to browse and sightsee at your leisure, and then either walk or catch a cab back later on.

Room Tip: We were located on the 15th floor. Obviously the higher the floor the leass traffic noise.
  • Stayed: June 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
4  Thank Gilbert L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teekay1021, Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this reviewResponded 11 July 2014

Dear Valued Guest,


Thank you so much for staying at the PARKROYAL Serviced Suites Kuala Lumpur. We also thank you for your comments in TripAdvisor which is very elaborate given the chance for us also to review certain shortfall.

We apologise that our continental breakfast delivery was less than your expectation. We will certainly have a discussion with our team for future improvement.

Kuala Lumpur at night is becoming more like New York, it never sleeps. In order to choose a room less noisier, please request for a room facing the KL tower direction. Rooms facing the Bukit Bintang area is more vibrant in lights and noise.

Well, once again "thank you very much" for taking the time to post your positive review about PARKROYAL Serviced Suites Kuala Lumpur on TripAdvisor!

We really hope to welcome you again soon!


Yours sincerely,
Teekay Goh - Resident Manager

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Reviewed 7 July 2014

The facilities are absolutely fantastic. The room service is quick, the food (including complimentary breakfast) is delicious and there is a great view. The sky pool, up on the 31st floor gives a lovely view of the city, including the Petronas Twin Towers. If I come back to Malaysia, this would be my number 1 choice.

  • Stayed: July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
2  Thank Jbailey1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teekay1021, Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this reviewResponded 11 July 2014

Dear Valued Guest,


Hope you and your family had a comfortable journey back home.

We would like to thank you for choosing PARKROYAL Serviced Suites as your family home away from away.

Thank you for taking time writing such a positive comments in TripAdvisor. My team will be overwhelmed when they see it.

Once again, thank you for letting us extend our hospitality to you and your family. We looking forward to welcome you and your family again in your next holiday to Kuala Lumpur.


Yours sincerely,
Teekay Goh - Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2014

we got deluxe double suite in the 20th floor with a view to Twin Towers, the suite was absolutely amazing and specious and also the service.

we were there for the world cup and there was a problem with TV channel which was showing the matches , when we asked the reception to solve the issue they send their technician at the middle of the night.

totally the hotel is really great. the breakfast could be much better, and also the free WiFi .

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank NatashaFromPersia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teekay1021, Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this reviewResponded 7 July 2014

Dear Valued Guest,


Thank you for staying at the PARKROYAL Serviced Suites Kuala Lumpur during your recent holiday visit.

We are absolutely delighted that you had such a memorable experience at our property. I would like to extend my most sincere appreciation to you for choosing to stay with us and for also finding the time to share such positive comments.

I have also taken note in your comments about the breakfast and internet speed, which I can assure you that we will look into it.

We truly hope that you will be able to return to Kuala Lumpur and it would be our distinct pleasure to be able to host you here once again.


Yours sincerely,
Teekay Goh - Resident Manager

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Reviewed 3 July 2014 via mobile

Everything about this hotel is amazing but it needs some improvement in the breakfast menu and also practically there's no free wifi in the room.

The location is great and the roof pool would be much better with a pool bar.

The friendly staff is another strong point of this hotel.

Stayed: July 2014, travelled as a couple
4  Thank Amin P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teekay1021, Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this reviewResponded 7 July 2014

Dear Valued Guest,


Greetings from PARKROYAL Serviced Suites Kuala Lumpur!

Thank you so much for choosing PARKROYAL Serviced Suites as your preferred accommodation during the recent visit to Kuala Lumpur. We are very delighted to have you with us and that you have a collection of memorable experiences during your stay.

We have taken note on your comments about our continental breakfast variety and wish to ensure you that we will speaks with our team about it.

Once again, thank you so much for staying with us. We look forward to welcoming you again in near future.


Yours sincerely,
Teekay Goh - Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2014 via mobile

We stayed here in a 2 bedroom apartment on the way back from a trip to Australia. On the way we stayed in a suite at Traders hotel in KL. We paid almost the same for both stays. The apartment was fine but really this place is no where near as good as Traders and should not cost the same. Its down a fairly dingy back road, breakfast was really pretty poor and there was no real service. On the 1st day the milk was off, I told a member of staff. He did nothing about it and then I saw another staff member topping up the milk dispenser putting good milk into bad. When leaving on an early flight we asked for a takeaway breakfast. What they gave us was really poor quality. The pool area was good but overall this was an expensive stay for very mediocre service and poor food.

Stayed: June 2014, travelled with family
6  Thank MelNL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teekay1021, Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this reviewResponded 7 July 2014

Dear Valued Guest,


Thank you so much for staying at the PARKROYAL Serviced Suites Kuala Lumpur during your recent stopover.

I had a chance to review your comments and was very troubled that you experienced such inconvenience at during your recent stay with us. I am obviously concerned by any situation in which we are falling short of the expectations of our guests, and I sincerely regret that you encountered such unpleasant experience with our location and breakfast.

Your valuable feedback was already shared with the team and we have already taken action to reinforce the training, just to ensure this will not happen again.

We will make sure our associates are always working with a genuinely friendly and helpful attitude when handling guest request and food items. Based on the feedback for the breakfast lounge, we will also reconsider the recommendation to be given in the future.

I hope that you can feel confident that we heard your concerns will correct the issues that caused you trouble.

Thank you very much for taking the time to post your review about PARKROYAL Serviced Suites Kuala Lumpur on TripAdvisor!


Yours sincerely,
Teekay Goh - Resident Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2014

Booked the hotel through Hotelopia (which I've never used before) as it had the best rate. What caught my eye was the rooftop pool, and the fact that it is a serviced suite - I always love staying in serviced suites/apartments because they feel like a home away from home. :)

Location, cleanliness, pool, shuttle service, speed of check in/check out, efficiency etc, everything was as good as expected of their calibre. However, what really impressed me was their attentive service and flexibility. They really will try their best to fulfill your requests, ie room request for high floor etc.

I reached there at 8.30am to try my luck at (super) early check-in. This was because I took a night bus from Singapore that reached KL at 4.50am, and even after walking slowly to Imbi Market and slowly to the hotel after a long, long breakfast it was still super early. But we wanted to rest, put down our bags, and as I rushed to take the night bus immediately after I finished a work meeting, I really wanted a shower and to rest for a bit.

Raziman was very good. He assisted us in checking in and managed to find us a room to check in to even at 8.30am. He had even noted my (thick-skinned) comments that it was my birthday stay and that I wanted a higher floor. He said he would send a cake to the room at night, which really surprised me. So nice to meet a friendly face so early in the morning after a long bus ride up.

It was a short 1 night stay, but Raziman even checked if housekeeping had sent the cake the previous night, and they didn't. Probably because we reached back quite late. So that's totally our fault :p

In the morning, Raziman personally delivered the cake to the room and even apologised for missing my birthday (he didn't! it's the correct day :D) It was a wonderful chocolate (but not too heaty) and fudgey cake that well withstood the bus journey back to Singapore. it was even wrapped in cling wrap. :) So thoughtful, although I was quite shocked that they gave a whole big cake! Thank you!

It was a delicious cake, and we finished 1/4 of it for dinner on the bus (which was also caught in a jam) as we had no more ringgit left after buying food souvenirs etc. That was a great dinner. Thank you Raziman! I will come back again to Parkroyal Serviced Suites KL. ^_^

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank dithster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teekay1021, Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this reviewResponded 7 July 2014

Dear Valued Guest,


Thank you for selecting PARKROYAL Serviced Suites Kuala Lumpur as your preferred accommodation and for taking the time to review us.

We are delighted to hear you and your partner were able to enjoy our room, facilities and services... especially Raziman. It is our utmost joy in providing an experience, extraordinary; excellence that is consistent, and ensuring that each guest’s stay is bespoke.

Once again, thank you and we look forward for your return stay in near future.


Best regards,
Teekay Goh - Resident Manager

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Additional Information about PARKROYAL Serviced Suites Kuala Lumpur

Address: No. 1, Jalan Nagasari | off Jalan Raja Chulan, Kuala Lumpur 50200, Malaysia
Phone Number:
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in Kuala Lumpur
#6 Business Hotel in Kuala Lumpur
#7 Romantic Hotel in Kuala Lumpur
#17 Luxury Hotel in Kuala Lumpur
Price Range: £60 - £125 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — PARKROYAL Serviced Suites Kuala Lumpur 5*
Number of rooms: 287
Official Description (provided by the hotel):
PARKROYAL Serviced Suites Kuala Lumpur is perfectly located in the heart of the city centre, adjacent to the famous Jalan Alor and Bukit Bintang, and within walking distance to the city's main business, retail and entertainment districts. ... more   less 
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Also Known As:
Parkroyal Serviced Suites Kuala Lumpur Hotel Kuala Lumpur

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