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“Awesome Hotel”

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PARKROYAL Serviced Suites Kuala Lumpur
Ranked #18 of 346 Hotels in Kuala Lumpur
Singapore, Singapore
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Awesome Hotel”
Reviewed 16 July 2014

This hotel is good for long business trip stay as the rooms are big with kitchen facitlites and even for Leisure stay. Very near to shopping malls, restaurents and also pubs to chill and have a beer. Staffs are friendly and courteous.

  • Stayed June 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ganesan V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teekay1021, General Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this review, 22 July 2014
Dear Sir,


Greetings from PARKROYAL Serviced Suites Kuala Lumpur!

Thank you so much for staying with us recently during your business trip to Kuala Lumpur.

We are delighted to received your positive comments and hope you will stay with us again during your next business/leisure trip to Kuala Lumpur.

Once again, thank you very much! We look forward welcoming you again soon.


Yours sincerely,
Teekay Goh - Acting General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,932 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (391)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
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English first
Geelong, Australia
Level 6 Contributor
178 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 10 July 2014

This is a great place to stay for a few days.
The ool is on the 30th floor View amazing.
THe suits are so spacious and well appointed.
Full kitchen was a winner.
Full size fridge.t
Huge bed.Day beds to watch tv. Computer station and mirrored cupboards.
Clean and fully furnished.
Close to shops and Pavillion shopping Centre. and skytrain .Indian restaurants over the road as well as a small grocery shop Handy for last minute things forgotten.
All restaurants do take-away.
Front desk in informative and helpful, Brekie was good

Room Tip: Get a suite as the rooms are huge.Kitchen is great.
See more room tips
  • Stayed June 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Judith P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teekay1021, Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this review, 11 July 2014
Dear Valued Guest,


Thank you for selecting PARKROYAL Serviced Suites Kuala Lumpur as your preferred home-away-from-home.

We are very delighted that we have met all your expectations. We truly understand the expectation when travel abroad with family. Therefore, we always ensure a warm local experience for our guests.

Once again, thank you so much for staying with us and your wonderful comments in TripAdvisor.

We look forward welcoming you and your family again in your next visit.


Yours sincerely,
Teekay Goh - Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 10 July 2014

We arrived at this hotel with fairly high expectations given the reviews on Tripadvisor. As it turns out we were not disappointed. We had a one bedroom suite with an extra bed for one of the kids and there was still ample room. The main bed was very comfortable and everything was clean. It had a useful kitchen area. The service by the staff was very good and the included breakfast, although not five star, was perfectly suitable for families. The rooftop pool as it has a bit of cover but is still open enough to the sun, and you get a great view of KL from there. The location is great as you are within 5 to 10 mins walk of a number of shopping centres including Bintang walk. There was also a mini mart just across the street you can could get milk, beer etc.. The only minor issue w experienced was that the lifts were quite slow, especially as we were on the 25th floor, and the lifts sometimes stopped at floors for no real reason. If we come back to KL we will stay here again.

  • Stayed June 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
5 Thank Bully_Buccaneer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teekay1021, Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this review, 11 July 2014
Dear Valued Customer,


Greetings from PARKROYAL Serviced Suites Kuala Lumpur!

Thank you so much for giving us a chance to provide you and your family an memorable experience. We are so happy for your positive comments in TripAdvisor, thank you!

We wish you a speedy recuperation from the long flight back to Melbourne and look forward to welcome you and your family again during your next visit.


Yours sincerely,
Teekay Goh - Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level 4 Contributor
35 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 9 July 2014

This is one of the best hotel apartments I have stayed so far. I have stayed 30 nights trip with family and the stay was absolutely memorable. We took the 2 bedroom suite apartment and it has a living room, kitchen, dining area.The Service, staff are all quite welcoming, its is in a great location in the city so no much hassle. If you want an home away from home, this is the right place for you. I do highly recommended this place.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank MezMez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teekay1021, Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this review, 11 July 2014
Dear Valued Customer,


Thank you for choosing PARKROYAL Serviced Suites Kuala Lumpur as your preferred accommodation.

I understand it is hard to choose a serviced apartment/suites away from home, especially when you are planning to stay for a month or more. My team and I would like to thank you for entrusting us to provide you the home-away-from-home experience.

Your great feedback in TripAdvisor means a lot for us. Nothing is more important then a happy guest. Thank you!

We look forward welcoming you back again in your next visit.


Yours sincerely,
Teekay Goh - Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 8 July 2014

The first thing that catches my eyes was "Front Desk Wearing Baju Kurung" since it was a Friday *nice* checking in was a breeze front desk staff knows exactly what they were doing with 10mins I got my keys to my hotel room. Our room was spacious a good size bed, clean and comfortable.

My 7 years old boy lurve his stay at Park Royal Serviced Suites and we would definitely stay at this hotel again!!

Room Tip: High Floor facing the Twin Tower
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  • Stayed June 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank LoveLurve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teekay1021, Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this review, 11 July 2014
Dear Valued Guest,


Hope you and your family had a comfortable journey back home.

Thank you for choosing PARKROYAL Serviced Suites during your recent family holiday to Kuala Lumpur.

We are very delighted that you and your family had a memorable experience with us. Nothing is more important then to create a memorable experience for our guest. We will also strive to maintain that.

Once again, thank you for the wonderful comments in TripAdvisor. We really hope to welcome you and your family back to PARKROYAL Serviced Suites Kuala Lumpur in your next visit.


Yours sincerely,
Teekay Goh - Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level 6 Contributor
142 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 8 July 2014

We stayed in a two bedroom suite and it was clean and comfortable. Having a washer and dryer was very handy. The hotel is right downtown, close to shopping plazas and many sights. The facilities like, pools, gym and breakfast were quite acceptable. We would certainly stay here again if we return to KL as a family.

  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank ScottSpiral
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teekay1021, Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this review, 11 July 2014
Dear Valued Guest,


Thank you for staying at the PARKROYAL Serviced Suites Kuala Lumpur.

I thank you for taking time writing such a wonderful comments in TripAdvisor. We are delighted that you and your family had a great memorable experience with us.

We wish to extend our warm welcome to you and your family again in your next visit.


Yours sincerely,
Teekay Goh - Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New South Wales, Australia
Level 6 Contributor
146 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 8 July 2014

We stayed here for 3 nights on the way back from Vietnam. It was our first time in KL, so it was great to explore another city. Had booked about 5 months before and were in a 1br apartment (about 65 sqm), on the 15th floor. On check in we asked to get a room with opening windows, as staying in air conditioning all the time tends to play havoc with sinuses. The room was beautifully appointed, with a full kitchen, fridge, microwave and cook top - as well as ample crockery and cutlery. You really could not have asked for more, as it was truly self-contained. The apartment was a 1br but it wasn't the traditional separate room that we have stayed in previously, it was more partitioned off from the lounge/kitchen and had access from two sides.
The hotel itself is very large and includes short and long term guest accommodation. Two pools (1st floor and an infinity pool on the 31st floor with spa tub). The views from the top pool were breath taking, with a great view out over the city skyline. There was always a lot of security people around, so there was no problem feeling safe at all, and their staff were busy in all areas of the hotel it seemed like 24/7. There is a gym, and self catering laundry room on the 1st floor with washers and dryers. After two weeks away, we availed ourselves of the laundry area to cut down on the amount of dirty clothes to carry home. You buy the tokens from reception (5 RM) per token with 2 per wash cycle (about 45 mins) + 2 for the dryer (about the same time), and they take about 10kg of clothes per load. The hotel was really clean, and we had no issues with any housekeeping or any other aspect during our stay. The only thing that was a bit off putting, was the slowness of the elevators. Sometimes (probably because of the amount of guests) it wasn't unusual to wait for at least 5-7 mins to get one.
Our major complaint, was for such a large and prestigious hotel, the breakfasts were probably the worst I have had anywhere. The eating area seemed to be about one step up from a shopping mall food court, the food was always cold, there was very little variety, and it was tasteless. The only time that I had a stomach upset, was after our second breakfast there. Needless to say, I did not bother going back the next morning and preferred to go and eat out on the street. Other than that, I couldn't fault the presentation or staff at the hotel. Everything was always completed in an orderly and professional manner. Thank you Amrit for you information and friendly nature. It made our stay very enjoyable.
A great thing, was they had complimentary shuttles running daily to areas such as the Suria shopping mall and Petronas twin towers; Petaling St and Chinatown / Central markets; and also to their sister property the Parkroyal hotel. These were scheduled for certain time of the morning, and you just had to book in the night before. It allowed you to browse and sightsee at your leisure, and then either walk or catch a cab back later on.

Room Tip: We were located on the 15th floor. Obviously the higher the floor the leass traffic noise.
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  • Stayed June 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank Gilbert L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teekay1021, Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this review, 11 July 2014
Dear Valued Guest,


Thank you so much for staying at the PARKROYAL Serviced Suites Kuala Lumpur. We also thank you for your comments in TripAdvisor which is very elaborate given the chance for us also to review certain shortfall.

We apologise that our continental breakfast delivery was less than your expectation. We will certainly have a discussion with our team for future improvement.

Kuala Lumpur at night is becoming more like New York, it never sleeps. In order to choose a room less noisier, please request for a room facing the KL tower direction. Rooms facing the Bukit Bintang area is more vibrant in lights and noise.

Well, once again "thank you very much" for taking the time to post your positive review about PARKROYAL Serviced Suites Kuala Lumpur on TripAdvisor!

We really hope to welcome you again soon!


Yours sincerely,
Teekay Goh - Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about PARKROYAL Serviced Suites Kuala Lumpur

Property: PARKROYAL Serviced Suites Kuala Lumpur
Address: No. 1, Jalan Nagasari | off Jalan Raja Chulan, Kuala Lumpur 50200, Malaysia
Phone Number:
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in Kuala Lumpur
#6 Business Hotel in Kuala Lumpur
#7 Romantic Hotel in Kuala Lumpur
#18 Luxury Hotel in Kuala Lumpur
Price Range (Based on Average Rates): £
Hotel Class:5 star — PARKROYAL Serviced Suites Kuala Lumpur 5*
Number of rooms: 287
Official Description (provided by the hotel):
PARKROYAL Serviced Suites Kuala Lumpur is perfectly located in the heart of the city centre, adjacent to the famous Jalan Alor and Bukit Bintang, and within walking distance to the city's main business, retail and entertainment districts. ... more   less 
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Also Known As:
Parkroyal Serviced Suites Kuala Lumpur Hotel Kuala Lumpur

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