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“Great Family Hotel”

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PARKROYAL Serviced Suites Kuala Lumpur
Ranked #18 of 345 Hotels in Kuala Lumpur
Canterbury Kent United Kingdom
Level 4 Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Great Family Hotel”
Reviewed 17 August 2014

My family recently stayed in a two bedroom suite in this lovely hotel for five nights. Very clean and modern room ideal for families. All facilities were of a high standard, the rooftop pool had stunning views of KL.
Breakfast was of a good standard and the staff were very efficient, even during busier times. Every member of staff we encountered were very friendly and keen to help. The location is within walking distance of the main tourist areas and the monorail station is nearby. Free KL tourist bus stops nearby and was a great way to get your bearings of KL
The hotel has excellent security facilities, although some of the local area was quite run down we never felt unsafe. In summary, great hotel for families, just book it, you won't be disappointed, I would not hesitate to stay here again

  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank PearceFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teekay1021, General Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this review, 18 August 2014
Dear Valued Guest,


Thank you for choosing PARKROYAL Serviced Suites Kuala Lumpur as your family vacation home.

We appreciate your wonderful comments in the TripAdvisor. It is important for us to ensure all of our guests are well looked after with a memorable experience.

Once again, thank you so much. We look forward welcoming you and your family again in near future.


Yours sincerely,
Teekay Goh - Acting General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (384)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
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English first
Perth, Australia
Level 6 Contributor
35 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 15 August 2014

BASICALLY...
A clean, generous-sized room with comfortable furniture. Nice polite service from all staff.


ROOM TYPE
One-bedroom apartment on the 12th floor


ROOM
If I ever lived in a studio apartment, I would love for it to follow the design and the layout of this room.

The room was very spacious, one of the biggest hotel rooms I've stayed in in Asia. It definitely appeals to long-stayers or people who like a homely place while they are travelling.

The lounge chair was comfortable and a great place to read the news or watch abit of tv.

A generous-sized wardrobe full of shelves and full length mirrors behind the bed. It was great.

The bed was of a comfortable firmness, and whilst it was wide, it was also very short! I am only 5'4 and when I was sleeping, my toes almost touched the end of the bed. How weird.

The bathroom was abit disappointing though- the airflow was very poor in there. Getting ready in the morning in the bathroom made me feel dizzy because it just felt like there wasn't much air in the bathroom. The water tap was also slightly crazy- when I winded the tap for "cold", it sometimes came out with super hot water that burned my hand.

The shower/bathtub area was ginormous- you could probably fit 10 people in there. Haha.


VIEW
Not much of a view. Couldn't really see the sky or see far. All we saw were buildings and apartments across the street, and they were so close that you could look into people's homes. We kept our blinds shut the whole time.


AMENITIES
We only stayed for 2 nights so we didn't use the kitchen, but from looking around, the kitchen had great supplies of pots and pans, cutlery and plates.

The bathroom supplied shower gel, soap, shampoo and conditioner. They were ok.


LOCATION
Lots of food options and bars within a block of the hotel. Several big shopping centres such as Lot 10 within 15 minutes walk.

Not much transport options available in the area except for taxi's.


CLEANLINESS
The room was very clean and I felt really comfortable in it. The furniture did not feel old and used. The maintenance of the room is very good.


FOOD
We ate breakfast at the ground floor restaurant every morning. The variety is not extensive- about 10 food choices on the buffet. The food was also not very delicious. The drinks options were very scarce- they didn't have apple juice :(


SERVICE
Excellent service throughout the hotel- the front desk staff were polite and efficient, the concierge staff were friendly and helpful, the housekeeping staff were cheerful and paid attention to detail.

  • Stayed August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank hayleylilly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teekay1021, General Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this review, 18 August 2014
Dear Valued Guest,


Thank you for your detail descriptions about your stay at the PARKROYAL Serviced Suites Kuala Lumpur during your recent visit.

We will always strive to extend the best guest services and ensure their stay are as comfortable as it gets. As for your comments about our continental breakfast, please be informed that we considering a full-buffet-breakfast for future consideration.

Once again, thank you so much for staying at the PARKROYAL Serviced Suites Kuala Lumpur. We look forward welcoming you and your travel companion again in near future.


Yours sincerely,
Teekay Goh - Acting General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 August 2014

Right Residence hotel to go to with family or friends, on business or leisure.
Good value for quality service, cleanliness and in good city area.We come back always to Park Royal Residence for business and this trip with the family.
Eco-friendly ,in-house temperature not freezing. Staff friendly and helpful. Security -wise recommendable. Residence parking available and free too!

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pan Pacific Hotels Group

Helpful?
1 Thank I. S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teekay1021, Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this review, 18 August 2014
Dear Valued Guest,


Thank you so much for choosing your accommodation at the PARKROYAL Serviced Suites Kuala Lumpur for your recent family getaway.

We are delighted to be able to served you and your family. We hope you will come back again soon in your next visit to Kuala Lumpur.

Thank you and look forward welcoming you and your family again soon.

Yours sinecrely,
Teekay Goh - Acting General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 12 August 2014

Friendly and helpful staff who were happy to help with any queries and tourist advice, great location, great value
Suite was an excellent size with everything you would require .
Great roof top pool overlooking city.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pan Pacific Hotels Group

Helpful?
2 Thank Jane D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teekay1021, General Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this review, 12 August 2014
Dear Jane,


We are very happy that you and your travel companion had a great time staying at the PARKROYAL Serviced Suites Kuala Lumpur!

We took a lot of pride and heart in serving all our guests and to ensure they will have a great collection of memorable experiences. We are overwhelmed by your wonderful comments and rating in TripAdvisor. Thank you!

Should you plan for a trip back to Kuala Lumpur, we hope you will refresh your experience again with us as we look forward serving you and your travel companion.


Yours sincerely,
Teekay Goh - Acting General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 11 August 2014

Our family of 5 were lucky enough to recently enjoy a 2 week holiday in KL, and I would recommend this place to anyone planning a holiday here. (**Although you should read my last paragraph regarding the TIME you choose to visit.**)

Upon our late arrival (after 11pm) we asked for a higher floor with Twin-Tower views and were given exactly that, on level 26 of 30. We found our 2 Bedroom Suite (which was more like a full-size apartment, being THREE bedrooms and a kitchen AND laundry!) to be clean and very well presented, and a full sized spare bed for our 3rd child was delivered shortly after our luggage.

We’d previously been told the Sky-pool was off limits to children, but I asked about the possibility of taking the kids up for a look when it was vacant. The front counter informed that the rules had changed and now kids are allowed, which came as a very welcome surprise as the Sky-pool is a standout feature of this hotel. (If I was running the place, I’d offer evening meals via room-service to the Sky-pool and add a few more table settings. It would be a fantastic place to have dinner!)

Another talking point is the buffet breakfast which was included with our room price. This was a massive event with a huge selection of dishes that had our kids charged and ready for a day trekking around the city.

The hotel location is fairly central so we walked to most places, or caught the nearby Monorail or took a free GO-KL Bus from the stop at the end of the street. The concierge, security staff and housekeeping guys are all doing a terrific job, and were friendly and helpful at all times. When returning to the hotel, our kids would rush to the drinks stand, featuring ice cold local/traditional drinks to help beat the heat. Certainly a nice touch. Nearby pubs and clubs looked good, but having young kids, we relied a bit on Jalan Alor to feed the kids and BB Mall and Sungei Wang Plaza to tire them out!

*** The one disappointment of our family holiday (and not at all the fault of the hotel) was the thick bushfire smoke from Sumatra that envelopes the city for days on end at this time of year. We were aware there would be some “haze” but had not counted on being as bad as it was. As a visitor, I feel bad for complaining about it as we don’t have to live with it, but if you are planning a family vacation I recommend you research the August – September “haze season” and AVOID IT !! As we were essentially trapped inside the hotel for 2-3 days, I feel that there is not enough warning for tourists as to how terrible it can get!! ***

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
3 Thank Justin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teekay1021, General Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this review, 11 August 2014
Dear Justin,


Thank you for choosing PARKROYAL Serviced Suites as your preferred family vacation home during your recent visit to Kuala Lumpur.

I took lots of pleasure reading your wonderful comments in TripAdvisor. You are indeed a great and professional traveller. Everything is being written down with observation and constructive. It was a pleasure for us to be able to served you and your family.

Thank you so much for staying at the PARKROYAL Serviced Suites Kuala Lumpur. We hope you are planning your next trip back and have us in your mind as we look forward welcoming you and your family again.


Yours sincerely,
Teekay Goh - Acting General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Geelong, Australia
Level 4 Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 10 August 2014

Recently stayed at the "Parkroyal Serviced Suites" and wasn't disappointed. Myself and my travel companion shared a twin suite and found it to be excellent value. Having previously stayed at the main Parkroyal, I thought I'd try the Serviced Suites. Rooms were great..large size with adjoining kitchen area. Nice to see somewhere with bright open spacious rooms. Excellent pool area on the 30th floor that was hardly used whilst I was there and another one that I didn't use. Location is great, short walk to shopping area and also some great eateries / bars nearby. Breakfast was OK but they need to keep warm foods WARM. Most had gone cold in food warmers. Staff were very friendly and also helpful. Would definetly stay here again

  • Stayed July 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Dieseldust
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teekay1021, General Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this review, 11 August 2014
Dear Valued Guest,


Thank you for trying out the PARKROYAL Serviced Suites during your recent visit to Kuala Lumpur with your travel companion.

My team and I are thrilled for your amazing TripAdvisor feedback. I have also taken note about keeping the food warm during breakfast time.

Once again, thank you so much for staying at the PARKROYAL Serviced Suites Kuala Lumpur. We look forward welcoming you and your travel companion again in near future.

Yours sincerely,
Teekay Goh - Acting General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level 6 Contributor
159 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 9 August 2014

We took two two bedroom suites, they are nice well appointed and maintained. The suite had a separate office which is great for business travellers and useful laundry facilities. The breakfast is better than continental with some hot options and a good egg station. The staff are helpful and pleasant. The down sides were the pools though lovely are not heated and at this time of the year it is a bit cold for splashing around despite the external temperature and the housekeeping service was often very late, we were out all day Friday and returned to find the apartment not serviced until 6.30pm - also being larger the turn around was quite a long time. So my advice would be agree with housekeeping when your room is cleaned. Good DVD loan service and mezzanine. It is well located and we would use again.

Room Tip: There is only one two bedroom suite per floor, so be aware if you want to be near family.
See more room tips
  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank tracey h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teekay1021, General Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this review, 11 August 2014
Dear Tracey and Family,


Thank you for choosing PARKROYAL Serviced Suites during your recent family holiday to Kuala Lumpur.

It is with great pleasure to extend our local hospitality to you and your family. We also like to thank you for the great feedback in TripAdvisor which I have taken note on the cleaning process of your rooms and will sit down with the relevant department for review.

Unfortunately, most of the outdoor pool in Malaysia is not heated due to the extremely warm and humid weather condition. However, we are considering in future to have the jacuzzi heated at the skypool.

Once again, my apologies for the delays in our room cleaning process. I will certainly look into it. Meanwhile, we wish to extend our hospitality to you and your family again in your next visit.


Yours sincerely,
Teekay Goh - Acting General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about PARKROYAL Serviced Suites Kuala Lumpur

Property: PARKROYAL Serviced Suites Kuala Lumpur
Address: No. 1, Jalan Nagasari | off Jalan Raja Chulan, Kuala Lumpur 50200, Malaysia
Phone Number:
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in Kuala Lumpur
#6 Business Hotel in Kuala Lumpur
#7 Romantic Hotel in Kuala Lumpur
#18 Luxury Hotel in Kuala Lumpur
Price Range (Based on Average Rates): £
Hotel Class:5 star — PARKROYAL Serviced Suites Kuala Lumpur 5*
Number of rooms: 287
Official Description (provided by the hotel):
PARKROYAL Serviced Suites Kuala Lumpur is perfectly located in the heart of the city centre, adjacent to the famous Jalan Alor and Bukit Bintang, and within walking distance to the city's main business, retail and entertainment districts. ... more   less 
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Also Known As:
Parkroyal Serviced Suites Kuala Lumpur Hotel Kuala Lumpur

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