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“Bad service”

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Sky Hotel Bukit Bintang
Ranked #119 of 349 Hotels in Kuala Lumpur
Reviewed 3 July 2014

Stayed here earlier this year. The receptionist took too long to process the check-in and check-out procedures. Besides, there were few flaws in the room. The hot shower could not be turned on, there were no towels in the toilet and bad sound proofing. Requested to change a room or get it fixed while I am out, however it never been fixed. The attitude of receptionist was terrible.

  • Stayed: February 2014, travelled on business
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Thank Javier L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 22 June 2014

I suppose I shouldn't complain about the noise from other guests coming and going, after all, it is located in the main entertainment and nightlife district of KL. But the noise really did reverberate around the halls at night as drunk people returned to their rooms, shouting and slamming doors. The doors to the rooms could use better soundproofing.
However if you're not an early to bed, early to rise person like myself, it would be a great place to stay. They are currently in the middle of renovations and my room had recently been completed. It was lovely. Very tasteful and modern and there was a beautiful big tree right outside my window. It wasn't big, but I was very happy with it and the bed was great.
The staff were all pleasant and the room was clean.

Stayed: June 2014, travelled solo
1  Thank Vaughan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 June 2014

for 3 nights - i'd rather say no regrets for staying in Sky Hotel BB - our room is so clean and the staff are very attentive & accommodating. The place surrounds with restaurants and malls. it is nice to stay in sky hotel bb. see you soon again...

  • Stayed: June 2014, travelled as a couple
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Thank ElianaJamie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 June 2014

Stayed for a night at this hotel. Rooms are fine and neat. At this time the hotel is undergoing some renovations. hence there is no attached restaurant or breakfast options at the hotel.

Imbi monorail station is 2 mins away by walk. Berjaya Square and low yat shopping places are closeby.

  • Stayed: June 2014, travelled solo
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Thank Veepy5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 May 2014

Stayed four days in a deluxe room for about USD 50/night. The hotel is very centrally located in the Bukit Bintang part of Kuala Lumpur. Only a few hundred meter walk away is Low Yat Shopping Center, where you find everything regarding Electronic. Sungei Wang Shopping Center is next door to Low Yat and from there it is inly five minutes to Pavilion Shopping Mall, which it's marvelous food court.
The room was very clean and quite big for that room rate. Provided are bath amenities, coffee and tea maker and two bottles of drinking water daily. Bed is very comfortable. Shower cabin spacey. Toilet in separate place.
Check-in was swift and staff was very friendly.
The hotel is currently upgrading to more rooms by taking out the former restaurant. Meaning, there is no breakfast or other meal option in the hotel. But that is no problem as so many food options are near by.
The only negative point for me was the missing WIFI in the room. Though advertised it did not work in my room. Perhaps the router was broken. But I did not even mention it to the reception. There are three desk top computer available for guests in the lobby, free of charge. And WIFI works good in the lobby as well.
All in all, I would recommend this hotel any day.

Room Tip: Pick the Deluxe room if available
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  • Stayed: May 2014, travelled on business
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2  Thank RolandP0906
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 May 2014

I stayed in this hotel for 1night.
1. Staff was not good- No towel in room when we asked them they will ignore you.
2. No window
3. Dirty Pillow
4. Good Point only location.
5. You could here noise next door and when you all staff they will not come.

Room Tip: . "Choose room window side"
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  • Stayed: February 2014, travelled solo
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3  Thank Prakash1413
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 May 2014

I just came back from Kuala lumpur. I was stayed in this hotel for 2 nights.
Good points :
1. Location is strategist, Alor street just approx 100m from the hotel.

Bad points : (let's begin it...)
1. The staff is the worse of all. Whatever you ask them, they'll either ignore it or said they don't have it. I asked to borrow umbrella and adaptor, they said they didn't have it. I asked to check the hot water in our room, we have to call them twice and wait until 1 hour before the staff came. Our battery's door suddenly shut down, we can't open our door for several times and have to wait outside of room until 40 mins.
2. The receiptionist queue was long, since only 1 person whom in charge (always).
3. I got holes in my towels , big holes and it was not clean.
4. After the room service did daily clean up, she/he didn't gives us small towel to be put on the floor. Have to call them (again) to get that.
5. Only approx 5 channel on TV.
6. Very noisy. Also there was contruction in the hotel, very noisy especially at afternoon. Notes, they said the construction will be finished inJune 2014.
7.Only 1 card for 1 room, no spare card available.

  • Stayed: May 2014, travelled with friends
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1  Thank Marliana S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sky Hotel Bukit Bintang

Address: No 1A Jalan Bintang, Kuala Lumpur 55100, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Room Service Suites Wheelchair access
Hotel Style:
Ranked #119 of 349 Hotels in Kuala Lumpur
Price Range: £23 - £38 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Sky Hotel Bukit Bintang 3*
Number of rooms: 128
Official Description (provided by the hotel):
Sky Hotel Bukit Bintang Be it leisure or business, Sky Hotel provides all the amenities and services to make you feel at home away from home. All rooms are furnished with a 7-foot bed for an indulgent sleep, a 32inch LCD TV for your entertainment, a safe box large enough to fit a laptop and internet facilities with Wi-Fi connectivity in rooms. ... more   less 
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