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“A apartment with a view, a swimming pool with a view” 5 of 5 bubbles
Review of Somerset Ampang Kuala Lumpur

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Somerset Ampang Kuala Lumpur
Ranked #15 of 341 Hotels in Kuala Lumpur
Certificate of Excellence
Boston
Level Contributor
33 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“A apartment with a view, a swimming pool with a view”
5 of 5 bubbles Reviewed 19 July 2014

We arrived at the Somerset from the airport under pouring rains after twenty hours of flight crossing twelve time zones. The staff of the Somerset provided us with towels and settled us promptly in our comfortable rooms high up in the skyscraper as we had asked. Even the bathroom (but not the kitchen) had extensive views of the city on the left and of the hills ahead. The location was very convenient. On foot we could reach the Ampang station of the Kelana Jaya Rail Line in five minutes, and the Petronas towers in fifteen. And after walking all day through KL, the roof swimming pool was the perfect place to relax!

Stayed June 2014, travelled as a couple
Helpful?
1 Thank MinouBoston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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778 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (139)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
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English first
New York City, New York
Level Contributor
11 reviews
5 of 5 bubbles Reviewed 17 July 2014

What a hotel. Very nice room, it had Landry machine, full kitchen , nice view. Very good customer service. Just amazing , it was one of the highlight of our tour. It is just a couple block away from Petronas Tower.

Room Tip: Towards the front side of the hotel
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  • Stayed August 2013, travelled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank nyrhythm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jakarta, Indonesia
Level Contributor
84 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
4 of 5 bubbles Reviewed 28 June 2014

I usually saw and passed this serviced apartment when doing our medical purpose at HSC medical centre just next door.
This time we gave it a try since we travelled with a child.
We stayed at one bedroom apartement.
The room was Very clean and modern and great location if your purpose it go to HSC medical.
The staff are extremely polite and helpful.
Pool on the roof top is a nice place to go relax after a long day.
Things to improve:
*I called for room service after 10.30 at night and nobody answer,so need to go down next door to get a meal.
*Plumbing on room 1302 was very noisy when you switch on the tab.
*Breakfast was so so as this was done at next door restaurant

  • Stayed June 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank Andrea Aprillan... W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edmonton, Canada
Level Contributor
494 reviews
106 hotel reviews
common_n_hotel_reviews_1bd8 267 helpful votes
3 of 5 bubbles Reviewed 27 June 2014

My wife and I spent 3 nights at the Somerset Ampang as we needed to go to one of the foreign embassies nearby and the location was perfect......unfortunately it didn't impress us. Checking in was smooth, painless and friendly. The elevators works with the key card but the key card reader needs some tweaking to say the least. The room was clean. Amenities and toiletries were adequate. However, there was mold along the grouting of the bath tub. There was also a kind of odour emanating from the toilet. Shower pressure nothing to shout about. The washbasin is somewhat of a challenge if you have to bend forward after swishing your mouth. The chances of hitting your head on the mirror is about 99%.
The breakfast spread, which is actually farmed out to the next door establishment called SOULed-OUT, is alarmingly poor! We had breakfast the 1st morning...skipped the 2nd morning (phew) but had to take a quick snack and coffee on the last morning before heading to the airport.
SOULed-OUT is an evening/night hangout till wee hours of the morning. It doesn't help that they remain open all night during the World Cup 2014 season. It was almost impossible to locate a clean table for breakfast....I take it back...it was IMPOSSIBLE! Every table had remnants and stains of some kind from the night before with flies congregating around. Chairs weren't any better. We had to bite the bullet and used napkins to clean and brush off the leftovers onto the floor.
The pool, gym and lounge on the 22nd floor is nice. But there's no pool bar. However, there's a lounge for relaxing and a self serve coffee area. There's also a coin-operated vending machine for non alcoholic beverages.
Chambermaids were friendly and as efficient as they can be. Doormen were really great and helpful with directions and getting a taxi. There are other better hotels out there in Kuala Lumpur for the rates we paid. If we hadn't tried it we would be none the wiser. Now that we did, we would be very hard pressed to stay here again.

Room Tip: A high floor would be preferred. Views in either direction are just as good.
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  • Stayed June 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Richard L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bengaluru, India
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 24 June 2014

Its been awhile since I traveled to Malaysia, and I happen to remember the name and the suite till date irrespective of the number of hotels I have stayed worldwide post that, this is one of the best hotel apartments I have stayed so far. It was a 4 night trip with family and the stay was absolutely memorable. We took the 2 bedroom suite apartment and it has a living room, kitchen, dining area.The Service, staff are all quite welcoming, its within the city so no much hassle. If you want an home away from home, this is the right place for you.

  • Stayed July 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank satorisho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Isle of Man, United Kingdom
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 18 June 2014

We arrived in Kuala Lumpur after 3 flights. KLC Express from the airport took 30 minutes and then got a taxi to these lovely Apartments. Nice air-conditioned Reception booked us in quickly and booked up in on the 7th Floor. Modern apartment with a fantastic bathroom, kitchen and bedroom with walk-in wardrobe. The bar below the hotel is convenient for evening meals when you arrive. Breakfast was better than other reviews suggested. Amazing rooftop pool is open till late, with great views over the city. Shame there's not a bar there too, but it was always very quiet and we had the pool to ourselves. Nice gym too.

Walked into KL centre a few times which only takes 15 minutes but the humidity and road crossings meant that we eventually gave in to taxis - which are cheap. Overall, good location, clean and fantastic value for money. Only downside was that some of the water pipes clanged through the night and the rooftop pool was shut for 2 days for functions whilst we were there.

Room Tip: Ask for a room highest to get better views
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  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank thomashulme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gary_SAKL, Manager at Somerset Ampang Kuala Lumpur, responded to this review, 19 June 2014
Dear thomashulme,

Thank you for choosing Somerset Ampang as your accommodation during your holiday in Kuala Lumpur. It is always encouraging for us to learn that our valuable residents are satisfied with our service. We hope that we will have the pleasure of welcoming you again in the near future.

Regards,
Gary Loke
Residence Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sri Kembangan, Malaysia
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 17 June 2014

Having a great stay at this hotel suite. With a living room , small kitchen and nice bath tube face to KL area.
The room like a small soho house, feel like home....
The morning breakfast not much to choose, but acceptable.

Room Tip: Higher floor or request a view face KLCC.
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  • Stayed December 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank cheng413
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gary_SAKL, Manager at Somerset Ampang Kuala Lumpur, responded to this review, 19 June 2014
Dear cheng413,

Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our service and facilities. We hope to welcome you again.

Regards,
Gary Loke
Residence Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Somerset Ampang Kuala Lumpur

Property: Somerset Ampang Kuala Lumpur
Address: No 187 Jalan Ampang, Kuala Lumpur 50450, Malaysia
Phone Number:
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotel in Kuala Lumpur
#15 Romantic Hotel in Kuala Lumpur
#15 Luxury Hotel in Kuala Lumpur
#22 Business Hotel in Kuala Lumpur
Price Range (Based on Average Rates): £
Hotel Class:4 star — Somerset Ampang Kuala Lumpur 4*
Number of rooms: 207
Official Description (provided by the hotel):
Located in the prestigious Embassy Row, Somerset Ampang offers stylish accommodation and unrivalled city views of the Kuala Lumpur City Centre. Its prime location provides quick access to the city's business, shopping and entertainment district, marked by Jalan Ampang, JAlan Sultan Ismail and Jalan Tun Razak. ... more   less 
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Also Known As:
Somerset Ampang Kuala Lumpur Hotel Kuala Lumpur

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