I purchased a Groupon voucher amounting to RM150 for a 50% discount on meals for lunch on my brother's birthday. Our lunch reservation was for 6 people and we were all left very disappointed to say the least.
1. Misleading Menu
Out of the 6 dishes that we ordered, only 2 was available. My initial decision to go there was based on the variety of dishes offered on their website menu. The cod, salmon, honey glaze and chicken and steak was unavailable and we had to choose from whatever they had left. Couldn't help but notice spelling errors as well.
2. Food & Drinks
This is what we hated the most, the waiting. We had waited for about 1.5 hours for the first dish. It then arrived one by one with about 15-30 minutes gap in between. I noticed most of the patrons were also waiting, most were there before us. Some left after waiting for too long. Something we would have done if not for the vouchers we had paid for.
Most of the dishes were below average (seabass). The Maryland chicken was alright but definitely not worth the wait. Plus the restaurant was barely half full, not sure why they took so long. A small bottle of mineral water that costs RM1.30 was charged at RM5, no free drinking water.
The music was played rather loudly and repetitively (we asked them to turn it down after not being able to hear each other talk). The rooftop view was a complete waste as the view was mostly of dirty roofs and there were mosquitos, yes, mosquitos flying around us.
Unprofessional staff. The host gave us and unfriendly welcome and was dressed inappropriately. Most of our time spent was looking towards the open kitchen at the noisy chef who was throwing things around. Plus nobody informed us or apologized for the delay despite walking past our empty table numerous times.
In a gist, our Sunday afternoon was completely wasted waiting for average-tasting food and bad service. I paid an additional RM50 so in total I had paid RM200 for the worse dining experience in my life. I still wonder how long we would have waited if the place was filled with patrons.
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