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“For a 3star hotel, can do much better”
Review of Hotel Sentral Pudu

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Hotel Sentral Pudu
Ranked #126 of 346 Hotels in Kuala Lumpur
Mauritius
Level 4 Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“For a 3star hotel, can do much better”
Reviewed 13 November 2013

We reached hotel before check-in time and there was no one to pick up our luggage. Had to pay a deposit at the hotel (dunno why) plus was made to wait in the lobby. There was no one again to take our luggage to our room, had to go find it ourselves. Given a room where there was no internet connection at all and had to complain to management. The TV in the room was not working properly but that was ok.
Breakfast in the morning was plentiful and different each day. Hotel had mentioned there would be free transport to berjaya but again that was not available.. I think they could have done better.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KiranJ1303
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerpudu, Manager at Hotel Sentral Pudu, responded to this review, 4 June 2014
Dear Guest,

Warmest Greeting from Hotel Sentral Pudu !

Thank you so much for taking time to share your experiences with other Tripadvisor visitors about your recent stay with us.

We are glad that you are overall happy with the services rendered throughout your stay and it is very pleasing to learn that the room was up to mark and you find our staffs are helpful. I shall definitely share your positive feedback with our teams.

To share more, Hotel Sentral Pudu is walking distance to Berjaya Times Square shopping mall and also to two (2) other medium mall, Shaw Parade & Plaza Pudu. It is also close to most of the transportation hub such as Monorail (Imbi Station), Star Line LRT (Pudu Station) and the main Bus Terminal (Pudu Sentral Terminal).

For the convenience of guests, Hotel Sentral Pudu do provide FREE shuttle service that operating at 10.00am , 12.00nn & 3.00pm, pick-up service based on appointment basic to selected vicinity (Berjaya Times Square Shopping Mall, KL Sentral, Central Market , Petaling Street & KLCC (Twin Towers).

I hope you will be able to visit again in the not too distant future and look forward to the opportunity of welcoming you back on your next trip.

Take care and be well.

Best regards,
Danny Chan
Hotel Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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455 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (92)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Vietnamese first
  • Any
English first
Brisbane, Australia
Level 3 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 8 November 2013

Unfortunately as a tourist this really isn't somewhere you want to be staying. It was not close to anything and was in a derelict street I found uncomfortable walking down at midday. I should've guessed it wasn't reputable when the cab driver had never heard of the place. While waiting to check in we asked for a taxi...we had to call ourselves (great concierge) into pavilion for lunch while we waited for check in and booked the JW Marriott instead. A big statement, but I don't think in my life I have ever had more of a gut instinct to get out of somewhere. Bad, Murky vibes.

Do.Not.Bother.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank Elizabeth T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerpudu, Manager at Hotel Sentral Pudu, responded to this review, 29 August 2014
Dear Sir/Madam,

Warmest Greeting from Hotel Sentral Pudu Kuala Lumpur !

Thank you for taking the time to share with us your experience at the hotel.The team here work hard to endeavour that our guests' needs are met; unfortunately, we seem to have missed the mark here.

On behalf of my team, please accept our most profound apologies for the disappointing experience you have had. Please be assured that your comments are taken very seriously and the highlighted areas have been addressed with the relevant departments. It is through guests’ constructive review that we are able to gain first-hand feedback of our performance.

We hope that despite your disappointment on this occasion, the hotel will have the opportunity to welcome you back to our hotel sometime in the near future.

Wishing you safe onward travels and a warm welcome back.

Take care and be well.
Yusri Chan
Hotel Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Kuala Lumpur hotels

Budapest
Level 5 Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 19 October 2013

First time arrived enough late and left enough early. The room was a little bit dirty, discolored carpet, dirty bathroom with grey towels :( Got really poor boxed breakfast.

Some days later we came back (between we left our big suitcases in the hotel). The rooms were almost the same. Not only the boxed breakfast was awful, but the normal one also :(

But, finally, it was enough cheap :)

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Koka888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerpudu, Manager at Hotel Sentral Pudu, responded to this review, 29 August 2014
Dear Sir/Madam,

Warmest Greeting from Hotel Sentral Pudu Kuala Lumpur !

Thank you for taking the time to share with us your experience at the hotel.The team here work hard to endeavour that our guests' needs are met; unfortunately, we seem to have missed the mark here.

On behalf of my team, please accept our most profound apologies for the disappointing experience you have had. Please be assured that your comments are taken very seriously and the highlighted areas have been addressed with the relevant departments. It is through guests’ constructive review that we are able to gain first-hand feedback of our performance.

We hope that despite your disappointment on this occasion, the hotel will have the opportunity to welcome you back to our hotel sometime in the near future.

Wishing you safe onward travels and a warm welcome back.

Take care and be well.
Yusri Chan
Hotel Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
Level 6 Contributor
98 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 8 October 2013 via mobile

Overall was ok. Nothing to complain fora 3 star hotel with breakfast iincluded. Value for money. It's much better than many other smaller hotels in HK ir other budget hotels. The only problem was nothing much around the hotel though it was within walking distance to Berjaya Times Square....but many road works around, traffic was quite heavy hence not so safe to walk along the road.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank FantasyKelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerpudu, Manager at Hotel Sentral Pudu, responded to this review, 4 June 2014
Dear Guest,

Warmest Greeting from Hotel Sentral Pudu !

Thank you so much for taking time to share your experiences with other Tripadvisor visitors about your recent stay with us.

We are glad that you are overall happy with the services rendered throughout your stay and it is very pleasing to learn that the room was up to mark and you find our staffs are helpful. I shall definitely share your positive feedback with our teams.

To share more, Hotel Sentral Pudu is walking distance to Berjaya Times Square shopping mall and also to two (2) other medium mall, Shaw Parade & Plaza Pudu. It is also close to most of the transportation hub such as Monorail (Imbi Station), Star Line LRT (Pudu Station) and the main Bus Terminal (Pudu Sentral Terminal).

For the convenience of guests, Hotel Sentral Pudu do provide FREE shuttle service that operating at 10.00am , 12.00nn & 3.00pm, pick-up service based on appointment basic to selected vicinity (Berjaya Times Square Shopping Mall, KL Sentral, Central Market , Petaling Street & KLCC (Twin Towers).

I hope you will be able to visit again in the not too distant future and look forward to the opportunity of welcoming you back on your next trip.

Take care and be well.

Best regards,
Danny Chan
Hotel Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bandar Seri Begawan
Level 1 Contributor
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 7 October 2013

This hotel is so dodgy, hookers and prostitutes wonder around the lobby day and night, don't stay here if you're traveling with children. The moment you stepped into the hotel, you immediately felt sorry to yourself for choosing this hotel. The pictures in their website looks very nice and professional but, they are actually taken when new. I asked for a refund and you guessed it, you can say goodbye to your money.

P.s to hotel management, don't bother say you are sorry to me.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank Jeff T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerpudu, Manager at Hotel Sentral Pudu, responded to this review, 29 August 2014
Dear Sir/Madam,

Warmest Greeting from Hotel Sentral Pudu Kuala Lumpur !

Thank you for taking the time to share with us your experience at the hotel.The team here work hard to endeavour that our guests' needs are met; unfortunately, we seem to have missed the mark here.

On behalf of my team, please accept our most profound apologies for the disappointing experience you have had. Please be assured that your comments are taken very seriously and the highlighted areas have been addressed with the relevant departments. It is through guests’ constructive review that we are able to gain first-hand feedback of our performance.

We hope that despite your disappointment on this occasion, the hotel will have the opportunity to welcome you back to our hotel sometime in the near future.

Wishing you safe onward travels and a warm welcome back.

Take care and be well.
Yusri Chan
Hotel Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai, Maharashtra, India
Level 6 Contributor
109 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed 29 September 2013

This was one of the best economical hotels I've been to. Firstly, the staff were very helpful and courteous. Had been with my family and had requested for an early check-in on arriving and was duly given so within an hour. There was also a staff with a name 'Boy' on his badge who went out of his way in answering our queries about the city/ sightseeing/ etc. The rooms were nice and clean - no complaints at all. There was also a complimentary breakfast which certainly didn't disappoint one bit. There's a nice souvenir store inside as well, where one can buy some last minute stuff. Here too, the staffs were indeed very helpful. The hotel is located very adjacent to the Bukit Bintang prime locality consisting of the city's finest malls. One of the malls The Times Square is at a walking distance from here as well. Overall, being an Indian, I had problems with food (as I felt it mainly a Chinese locality), but it mostly happens in most South East Asian countries. Otherwise, it was a near perfect experience. Will definitely do the Sentral Pudu again.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank arsenalsavio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerpudu, Manager at Hotel Sentral Pudu, responded to this review, 4 June 2014
Dear Guest,

Warmest Greeting from Hotel Sentral Pudu !

Thank you so much for taking time to share your experiences with other Tripadvisor visitors about your recent stay with us.

We are glad that you are overall happy with the services rendered throughout your stay and it is very pleasing to learn that the room was up to mark and you find our staffs are helpful. I shall definitely share your positive feedback with our teams.

To share more, Hotel Sentral Pudu is walking distance to Berjaya Times Square shopping mall and also to two (2) other medium mall, Shaw Parade & Plaza Pudu. It is also close to most of the transportation hub such as Monorail (Imbi Station), Star Line LRT (Pudu Station) and the main Bus Terminal (Pudu Sentral Terminal).

For the convenience of guests, Hotel Sentral Pudu do provide FREE shuttle service that operating at 10.00am , 12.00nn & 3.00pm, pick-up service based on appointment basic to selected vicinity (Berjaya Times Square Shopping Mall, KL Sentral, Central Market , Petaling Street & KLCC (Twin Towers).

I hope you will be able to visit again in the not too distant future and look forward to the opportunity of welcoming you back on your next trip.

Take care and be well.

Best regards,
Danny Chan
Hotel Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Sentral Pudu

Property: Hotel Sentral Pudu
Address: Puduraya Hotel No 310 Jalan Pudu, Kuala Lumpur 55100, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #126 of 346 Hotels in Kuala Lumpur
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Sentral Pudu 3*
Number of rooms: 168
Official Description (provided by the hotel):
A 3 Star hotel located at Jalan Pudu, Hotel Sentral Pudu has open on February 2011! Enjoys a unique location within walking distance to the Monorail Station and major shopping distinct such as Times Square, Bintang Walk and Pavilion Mall. Step into the hotel and let the ultimate urban appeal of the hotel greets you!The hotel consist of 168 rooms. All the guest rooms are elegantly furnished with modern amenities such as LCD flat screen television, mini fridge, in room safe box, hair dryer, coffee & tea making facilities, WiFi and Astro channels to ensure great comfort and convenience. ... more   less 
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