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“great place ,well located”

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Furama Bukit Bintang
Ranked #50 of 340 Hotels in Kuala Lumpur
Bribie, Queensland, Australia
1 review
“great place ,well located”
4 of 5 bubbles Reviewed 13 April 2013

this is our first time in malaysia, we chose to stay at furama as it price included breakfast was good. the staff are so helpfull i couldnt get my laptop working,after the reception staff ringing me many times to help me work thought it,i still was hopeless they took the time to come to our room and fix it for me. thanks to all the staff at furama. the breakfast buffet is excellent . our room is nice and big . thanks again furama we will be back maybe as soon as before the end of month.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sharon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerry D, Executive Assistant Manager at Furama Bukit Bintang, responded to this review, 15 April 2013
Dear Sharon B,

Thank you for taking time in posting you valuable comments on Tripadvisor regarding your stay at Furama Bukit Bintang.

We were delighted to have you in our care and are pleased to have met your expectation. Your positive comments regarding our excellent breakfast and our employees in particular will be an inspiration to keep us focusing in the right direction in delivering the highest quality of service, always with a smile.

Once again thank you for choosing Furama Bukit Bintang as your preferred hotel in Kuala Lumpur and we certainly look forward in welcoming you back in the near future.

Best wishes,

Gerry D'Cruz
Executive Assistant Manager
Furama Bukit Bintang
Kuala Lumpur, Malaysia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,104 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (481)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Hungarian first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Reunion Island
Level Contributor
42 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 9 April 2013

The Furama is not the best hotel in Kuala Lumpur, if you compare its rooms with the Best western ones. But, in any case, the rooms are spacious, clean, and well furnished. The swimming pool and the sport center are quite small. The buffet breakfast is excellent, big choice and good local food. The staff is helpful and the hotel well located near to several shopping center.

  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 477LaetitiaL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerry D, Executive Assistant Manager at Furama Bukit Bintang, responded to this review, 12 April 2013
Dear 477Laetitial,

Greetings from Furama Bukit Bintang, Kuala Lumpur!

Thank you for your valuable feedback. It is indeed our pleasure to consistently deliver quality service and I am pleased to know that you had enjoyed your stay with us. Your comments will definitely inspire all of us to work harder and to strive for excellence in providing the best to our guests.

We look forward to the pleasure of welcoming you back in the near future.

Sincerely,

Gerry D'Cruz
Executive Assistant Manager
Furama Bukit Bintang
Kuala Lumpur, Malaysia
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London, England, United Kingdom
Level Contributor
53 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 8 April 2013

I stayed at Furama Bukit Bintang for 3 nights, 1st to 4th March.

The hotel is very comfortable and the rooms are a great size. Staff are also very helpful. However, for the price we paid, I would have expected breakfast and wifi to be included. Prior to (and since) staying at Furama I had stayed at far cheaper accommodation (e.g. GBP2-5 per night) where this was included. If a basic hostel can provide this, then Furama certainly can!

  • Stayed March 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Peter H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerry D, Executive Assistant Manager at Furama Bukit Bintang, responded to this review, 9 April 2013
Dear Pete H,

Thank you for taking the time to post this review. I am delighted to know that you enjoyed your
recent experience at Furama Bukit Bintang.

I loved your description about the comfort of the hotel as well as our rooms with large space that will certainly make one feels home away from home. Thank you for mentioning about the friendliness of our staffs – and for giving me the opportunity to recognize their great work.

I acknowledge your comment about breakfast should be included in the room rates. In fact we have created an option for our customers. This will allow them to have the flexibilities choose from.

We certainly look forward in welcoming you back again to Furama in the near future.

Best wishes,

Gerry D'Cruz
Executive Assistant Manager
Furama Bukit Bintang
Kuala Lumpur, Malaysia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shanghai, China
Level Contributor
40 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed 8 April 2013

Okay, I stayed in the hotel during Sepang 2013 F1 race, which left me not so much choice - all the hotels were full. So I booked Furama Hotel as it was one of the last hotels available at sane price.

Well, 1st of all, it's a non-smoking hotel. I mean totally. Ok, it's my own fault, I should have read it first.

Secondly, it has a pretty good location. There is some construction going around, but it has a variety of VERY COOL Chinese restaurant just on the opposite side of the street. And that really was nice and delicious. I used to live in Shanghai, trust me:)

I don't really think it's hotel's fault, but during the race weekend, as I thought, race programmes (schedule of the events on track) must be available in each corner or at least in each hotel. No way. I asked the front-desk manager for it - but no luck. But again, it's more about quite poor race organization in KL this year.

Finally, despite being located not in the "golden triangle", it's quite close to everything you need, Several shopping malls in and around Times Square, transportation, etc. There are issues with elevators, when the hotel is full you can wait for one forever. That needs to be fixed somehow. Apart from that, a good choice for the money.

  • Stayed March 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pavel P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
East Sussex, England
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 8 April 2013

The welcome at this hotel was very impressive, very efficient and friendly. The room we had was really nice and VERY large! Had a good stay, the pool didn't look that impressive so didn't try it out and also cannot comment on the restaurant as we didn't use it but the hotel did arrange a breakfast box in our room at 4am for our early departure which was great. All in all, no bells and whistles but a good stay.

Room Tip: Ask for a room as high up as possible.
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  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank L0ngers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerry D, Executive Assistant Manager at Furama Bukit Bintang, responded to this review, 12 April 2013
Dear L0ngers,

May we extend our kind appreciation for your kind words about Furama Bukit Bintang. It is an honored to be able to give you our best service, and distinctive experience to you while you were staying with us. I'm glad to hear that you had a good welcoming experience and found our associates very efficient & friendly.

We certainly value your feedback's & we would be delighted to welcome you back again in the near future again.

Best wishes,

Gerry D'Cruz
Executive Assistant Manager
Furama Bukit Bintang
Kuala Lumpur, Malaysia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
2 reviews
3 of 5 bubbles Reviewed 7 April 2013

..yet I wish I was aware of the ongoing construction. Was hard to access the hotel entrance. Service was good though not outstanding. A little bit out of town though. Breakfast was plentiful but lacked atrmosphere.

Room Tip: Ask for an upgrade!
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  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MymCam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerry D, Executive Assistant Manager at Furama Bukit Bintang, responded to this review, 8 April 2013
Dear Mymcam,

Thank you for choosing Furama Bukit Bintang as your preferred hotel in Kuala Lumpur Malaysia. We are glad to hear that you've enjoyed our service.

The road construction which is ongoing now by the town council is on the other side of the street and it is certainly not effecting the hotel entrance directly. Vehicles still pass thru. In fact there is a bus stop located directly in front of our hotel and buses passes by everyday.

We thank you once again for taking the time to highlight your experiences & should you have any concerns, or wish to discuss this matter further, please do not hesitate to contact the hotel directly.

Kind regards,

Gerry D'Cruz
Executive Assistant Manager
Furama Bukit Bintang
Kuala Lumpur, Malaysia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
SW England
Level Contributor
50 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed 7 April 2013

Location within a few minutes walk of the transit system and a shopping mall. Staff all very helpful and friendly. Comfortable rooms with plenty of room to move around. As a repeat visitor, I was upgraded which was great. Felt safe walking around at night.

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AsianvisitorUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerry D, Executive Assistant Manager at Furama Bukit Bintang, responded to this review, 8 April 2013
Dear MikeeUK,

May we extend our kind appreciation for your kind words about Furama Bukit Bintang. It is an honored to be able to give you our best service, and distinctive experience to you while you were staying with us.

We certainly value your regularity to the hotel & we would be delighted to welcome you back again in the near future again.

Thank you & kind regards,

Gerry D'Cruz
Executive Assistant Manager
Furama Bukit Bintang
Kuala Lumpur, Malaysia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Furama Bukit Bintang

Property: Furama Bukit Bintang
Address: 136, Jalan Changkat Thambi Dollah, Kuala Lumpur 55100, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#40 Business Hotel in Kuala Lumpur
#45 Luxury Hotel in Kuala Lumpur
Price Range (Based on Average Rates): £
Hotel Class:4 star — Furama Bukit Bintang 4*
Number of rooms: 433
Reservation Options:
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Also Known As:
Furama Bukit Bintang Hotel Kuala Lumpur

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