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“Won't stay here again!”

Lanai Gurney Corporate Suites
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Lanai Gurney Corporate Suites
Ranked #267 of 340 Hotels in Kuala Lumpur
Shenzhen, China
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Won't stay here again!”
2 of 5 bubbles Reviewed 28 August 2013

Don’t stay here.
1) We were not at KLCC. They were in the distance, and we always went through 3 or 4 taxis before one would attempt to find our "hotel" because it was so out of the way. Once our taxi was lost for 45 minutes. Since the office closes at 10, there was no one to call for directions.
2)We arrived at the apartments (as the hotel was in an apartment building) and had no instructions that the office was on the fifth floor of the building. One of the three elevators wasn't working with a sign dated from Dec 2012 saying it would be fixed within the day (we stayed Aug 2013). The building and elevators were old. The walls were dirty. I didn't feel particularly safe here. As we arrived at the room, so did the cleaning service. I had emailed saying we might arrive at 1, Check In is stated at 2, and they hadn't even cleaned the room at 3! They told us to wait 10 minutes. But then they took us to another room. At our new room, they were mopping the floors, so we had to wait until they dried
3)The locks were a joke. My three year old could have broken one easily, as the door frame was coming off.
4)No internet or phone in the room! The phone was for calling downstairs. The internet was at the cafe. The staff said the internet hadn't worked the day before, and it didn't work our second day there.
5)I sat on the couch and ants crawled all over me. I checked on my kids in the night, and there was a two inch cockroach-like bug crawling right next to my daughter.
6)They had the bare basics in the room. A small bar of soap and two towels. No hand towels/washcloths/trashcan in the bathroom. The bed only had an extremely thin blanket. As we didn't arrive back until after 11 the first night, we weren't able to call down and get another blanket. I'm not sure they would have even had an extra, as they didn't have a baby bed, and they only had one iron to pass around (with an ancient, tiny, broken ironing board!)
It was a big apartment. But that's it!!

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank OverseasAmericans08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3 reviews from our community

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Rating summary
  • Sleep Quality
    2.5 of 5 bubbles
  • Location
    1.5 of 5 bubbles
  • Rooms
    2 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    2.5 of 5 bubbles
  • Cleanliness
    1.5 of 5 bubbles
Date | Rating
  • English first
  • Any
English first
Johor Bahru, Malaysia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 bubbles Reviewed 5 April 2013

We stayed in a three bedrooms unit. Though it's spacious enough but maintenance is poor. Location is a major problem if you don't have transportation. Master room' doorlock is broken and the explanation from them was the previous guest accidentally lock from inside and the management can't open the door and have to break it and they didn't want to replace it with a new lock to let this happen again! Asked for hair dryer but they did not send. Kitchen worktop is dusty, though have some plates, cups and gas but can't cook because of no frying pan or any wok. Master room's was dark due to some of the lights was not working. Towels n floor mats not clean. Living room's air-cond was not cool. I won't go ther again and won't recommend to friends too.

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Shirley N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Lanai Gurney Corporate Suites

Property: Lanai Gurney Corporate Suites
Address: No 1 Jalan Bukit Keramat, Kuala Lumpur 54000, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #267 of 340 Hotels in Kuala Lumpur
Hotel Class:4 star — Lanai Gurney Corporate Suites 4*
Number of rooms: 50
Official Description (provided by the hotel):
Lanai Gurney Corporate Suites are made up of exclusive, stylish and contemporary serviced suites nestled amidst a discreet and peaceful enclave located on the fringe of Kuala Lumpur's bustling central business district of Jalan Ampang where only 2 km or a 5 minutes drive separates this quiet hideaway sanctuary from the world reknown Petronas Twin Towers. It is only a mere 10 minutes walk from the Light Railway Train (LRT) station of Damai and Dato’ Keramat that takes you to many places for shopping and of other interest within the city center. ... more   less 
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