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“Amazing!”
Review of Dua Sentral Suites

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Dua Sentral Suites
Ranked #89 of 356 Hotels in Kuala Lumpur
Reviewed 27 May 2013 via mobile

Right in KL this hotel was beautiful and spotless, with a spacious room and ensuite. Staff were lovely and really helpful, speaking good English. The infinity pool overlooked the city with the restaurant next to it, serving delicious food. The only thing I wish was different would be if I could have stayed longer!

  • Stayed: May 2013
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Thank Lizzie199
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWP2Sentral, General Manager at Dua Sentral Suites, responded to this reviewResponded 1 June 2013

Dear Lizzie 199
An appreciative and supportive commentary on our enthusiastic team who really do want to make the hotel a truly inspirational place to stay in central Kuala Lumpur. To achieve the highest evaluation is really encouraging and truly is an honour. We do look forward to welcoming you back and allowing the team to make your next stay even more memorable.
With appreciation for your patronage.
Ian Hurst
General Manager

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Reviewed 26 May 2013

I stayed at the hotel for a night and i was captivated with the hotel's luxurious ambiance, and interior. The living room was spacious, and the kitchenette was undeniably a bonus. My kids truly enjoyed themselves as they had a bedroom and an attached bathroom all to themselves. They also loved the free wifi, and the various tv programmes including the Net tv. We immediately felt at ease with the professional friendly hotel staff especially Nathan who was very attentive and helpful. I made my reservation through Groupon, and received free upgrade to a two- bedroom suite...a very nice surprise for the family. I would definitely revisit this hotel in future :-).....nora

  • Stayed: May 2013, travelled with family
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Thank Nora748
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWP2Sentral, General Manager at Dua Sentral Suites, responded to this reviewResponded 1 June 2013

Dear Nora 748
A fabulous write up on the hotel and the team! The delivery expectations to your young family with the mention of their own bathroom, alongside free Wi-Fi and Net TV and the 'luxurious ambiance and spaciousness of the two roomed accommodations with sitting room' is greatly appreciated by all management and associate colleagues. It's an inspiration to ensure that hospitality remains the focus of our attention and outstanding guest service the ultimate goal!
We look forward to welcoming you back on your next visit to Kuala Lumpur.
Best wishes
Ian Hurst
General Manager

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Reviewed 24 May 2013 via mobile

After moving switching from a terrible hotel in Kuala Lumpar we arrived at Best Western and it more than compensated for our experience. We were immediately upgraded.
The rooms are spotless and the views are incredible. On the 6th floor is a spa, gym and infinity pool which overlooks the city. Would definitely recommend to anyone- fantastic value for money and staff are extremely attentive to our needs and friendly.

  • Stayed: May 2013
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Thank Amy223344
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWP2Sentral, General Manager at Dua Sentral Suites, responded to this reviewResponded 25 May 2013

Dear Amy 223344

The associate team and myself are thrilled with the feedback detailed in your comment and the high rating is indeed a privilege in itself. We note the comments made about the oversized rooms and the views over Kuala Lumpur as well as the fabulous 'Infinity Pool'! Further deliveries are on the way to make our guests even more comfortable and increase the memorable experience on each new occasion!
We look forward to welcoming you on your return to K.L!

Sincerely

Ian Hurst
General Manager

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Reviewed 23 May 2013

The room is spacious, nice swimming pool, gym is brand new.. just want to say, I don't like parking area inside the building, confusing road direction to the hotel and customer service need to improve.

  • Stayed: April 2013, travelled with friends
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1  Thank Zahriy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWP2Sentral, General Manager at Dua Sentral Suites, responded to this reviewResponded 1 June 2013

Dear Zahrity
Your feedback is really great and inspires our newly built opening team to try even harder. The arrival process is being further enhanced with continuous on the job training of our reception associates.. New directional signage is also underway and currently in final stages of planning.
Appreciate your comments and your patronage and look forward to welcoming you back soon to the hotel.
Sincerely
Ian Hurst
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 May 2013

Great hotel, next to KL Sentral. Hotel is difficult to find for taxi drivers from city centre. Unfortunately their are no restaurants near by for dinner. We had upgrade to a suite after our flight from Europe. Big rooms and the bed is fantastic! The hotel can arranged taxi to the city, but negotiate about the price if you not go by meter.

  • Stayed: March 2013, travelled as a couple
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Thank elin d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWP2Sentral, General Manager at Dua Sentral Suites, responded to this reviewResponded 22 May 2013

Dear Elin D

This is a top score and we take great pride in having delivered the very best of service and hospitality to give you a memorable experience of the hotel I will share it enthusiastically with the associate team. I know they will be delighted!

The taxis still deliver a fine service, especially the 'Blue cab' and are all metered. Other cabs do carry a meter too and must ensure compliance with their operating licence.

Again, many thanks for your patronage and the chance to serve you to your highest expectations.

We wish you our very best wishes on your travels!

Sincerely.

Ian Hurst
General Manager

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Reviewed 19 May 2013

Stayed here for the 2nd time. Definitely will be my favorite hotel in KL. this hotel is relatively near to Midvalley city and Bangsar. Plus they will provide free shuttle to KL sentral if u wanna catch train to other places. Staffs were super nice. My only complain is just that they took awhile for check-in and check-out process.

Stayed: April 2013, travelled solo
Thank Azmnu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWP2Sentral, General Manager at Dua Sentral Suites, responded to this reviewResponded 22 May 2013

Dear Azmnu

Greatly appreciate your comments on the hotel and that you rate us as The Best In Kuala Lumpur! We are naturally delighted and take great pride in this achievement. We look forward to welcoming you back on many more occasions!
I have taken note of your check in experience and afforded the opportunity to take a further note of our check in and check out procedures.
We thank you indeed for your patronage and look forward to your next visit with pleasure!
Best wishes
Ian Hurst
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2013 via mobile

Stayed in 1 bedroom unit.....spacious with separate bedroom & dining....feel at home coz the unit is so cozy! TVs are placed in each bedroom as well as living room. Room facilities are good.

Setback is the distance....not many places which are within walking distance except the nearby Brickfields area. You have to drive out, take taxi,shuttle service provided by hotel to KL Central & Midvalley.

Overall, I enjoyed my stay.

  • Stayed: May 2013
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Thank Akuamarin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWP2Sentral, General Manager at Dua Sentral Suites, responded to this reviewResponded 22 May 2013

Dear Akuamarin,

Thank you for taking the time to write your comment and especially to compliment the comfort and size of our suite rooms. We take pride in assuring our guests that we add extra comfort and benefit to the stay experience with the latest television technology as well as the choice in music and entertainment. Please do try our various restaurant options especially Hugo on 6 restaurant which enjoys views of some of the most historic buildings overlooking Kuala Lumpur showcased by the Twin Towers in the back ground and the hotel's infinity pool which tempts a relaxing dip!

We look forward to welcoming you on your return to enjoy even further hospitality.

I hope you enjoy your further travels

Best wishes

Ian Hurst
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Dua Sentral Suites

Address: 8 Jalan Tun Sambanthan, Kuala Lumpur 50470, Malaysia (Formerly Ramada Plaza Dua Sentral Kuala Lumpur)
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #89 of 356 Hotels in Kuala Lumpur
Price Range: £67 - £87 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Dua Sentral Suites 3*
Number of rooms: 359
Official Description (provided by the hotel):
Dua Suites Sentral is strategically nestled in a bustling suburb of Kuala Lumpur and just steps from the city's shopping, entertainment and attractions. It is a short walk from the Kuala Lumpur's integrated rail transportation center and enjoys close proximity to the city's main business and tourist hub. Served by a network of highways, the 33-story building is a mere 50-minute drive by car from Kuala Lumpur International Airport and 40-minute from KLIA II. Dua Suites Sentral houses 359 tastefully appointed stylish furnishings hotel rooms and suites. Each of our 359 guest rooms and suites range in size from 34 - 162 square meters features amenities like LCD screen TVs with satellite channels and in-room movie options, DVD player (for suites), complimentary Wi-Fi, a mini bar, a coffee and tea making facilities, kitchenette (for suites with no cooking facility), an electronic safe and bathroom with either standing shower or bathtub with a separate toilet. ... more   less 
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