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“Lovely hotel and staff” 5 of 5 bubbles
Review of Ramada Plaza Dua Sentral Kuala Lumpur

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Ramada Plaza Dua Sentral Kuala Lumpur
Ranked #69 of 341 Hotels in Kuala Lumpur
Chester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Lovely hotel and staff”
5 of 5 bubbles Reviewed 6 June 2014

Stayed here a couple of times now on business. Really good hotel, lovely staff and well located for what I needed. Not right in the city but quick and cheap taxi ride or monorail. Can't comment too much on the restaurants as only ever eat at the pool bar when I stay in but always happy with the food and service there.

  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank Bernard W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWP2Sentral, General Manager at Ramada Plaza Dua Sentral Kuala Lumpur, responded to this review, 8 June 2014
Dear Bernard W

Appreciate very much your confidence placed with the hotel, to provide excellence in service. Also, your comment on the availability of the nearby communication links through train and mono rail at Sentral.
We warmly welcome your return and appreciate your support and your patronage.
Kind regards
Ian Hurst
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,027 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (236)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Penang Island, Malaysia
Level Contributor
64 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed 3 June 2014

The rooms of this hotel are comfortable and big. The hotel has an infinity pool that overlooks the city & elevated on the higher floors. It's relaxing to sit in the pool area. However the hotel is out of the way from KL city area and one generally has to eat at the hotel as its location is away from shops. For drivers,there's a parking fee, even for hotel guests. To get to the parking floors , one has to manouevre carefully through rather narrow turnings ,especially if one has a large vehicle.

  • Stayed June 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank cheah99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWP2Sentral, General Manager at Ramada Plaza Dua Sentral Kuala Lumpur, responded to this review, 5 June 2014
Dear Cheah 99

Thank you for complimenting the comfortable rooms as especially the more than average spaces contained as part of the accommodations. Food is very varied and very reasonable in the hotel with a very wide choice. The availability of a regular shuttle service is in place and most attractions are nearby. The centaury old railway station is only fifteen minutes away by foot and the Church of the Holy Rosary is right next door to the hotel. China Town and The Blue Mosque are within easy walking distance with fine views of the surrounds. The Central transportation Hub is again within walking distance and only 10 minutes away by foot. A walking May is available at the hotel transportation desk and information counters.
We look forward to welcoming you back to the hotel for your next stay.
Sincerely
Ian Hurst
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 3 June 2014

Having stayed in other hotels in Kuala before like the Hilton the difference was evident this hotel is not up to that standard. But all in all a good hotel, the location is okay but not very convenient. Food is good, rooms clean, but not very spacious or luxurious. Pool on the small side. Staff is friendly.

  • Stayed November 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Clippertje
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWP2Sentral, General Manager at Ramada Plaza Dua Sentral Kuala Lumpur, responded to this review, 4 June 2014
Dear Clippertje.
Thank you for your various comments and well noted.
I am sure our neighbours are a little more expensive, but we do feel that we provide the services required to make you comfortable and made to feel welcome. Thank you for rating the hotel highly and that you enjoyed the food preparations in the various outlets. We do rate our Pizzas as exceptional pool side and a not too lengthy swim before hand helps build up the appetite.
With best wishes and we welcome you to return soon!
Ian Hurst
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed 3 June 2014 via mobile

We had a 5 night stay at this hotel during which we left as relaxed and comfortable as we feel at home. The staff is friendly especially the gentleman on the reception, Shehryar, who was extremely helpful to us all the time. Breakfast at Kembali is one of the most memorable experience from our trip. The rooms are spacious, clean and well maintained. Any complaint we made was resolved within minutes. The only person in the staff who was not helpful to is was the Iranian lady at the reception who refused to help us when my sister lost her clothes and asked her to check for them with the housekeeping department. After trying for hours to convince her to do something about it, we finally asked Shehryar, and the clothes were returned to us within ten minutes. A lovely hotel and friendly staff, overall an amazing experience. Would LOVE to stay there again.

Stayed April 2014
Helpful?
Thank WhoopsieDaisy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWP2Sentral, General Manager at Ramada Plaza Dua Sentral Kuala Lumpur, responded to this review, 4 June 2014
Dear Whoopsiedaisey

Your comments were so supportive of the team in general and especially Shehryar. We will acknowledge her excellent contribution to your service too. We have taken note of your other comments and will follow up on the issue of training. Delighted you had such an excellent time in the hotel and for speaking so highly of us!
Very best wishes and look forward to your return to the hotel again soon!
Sincerely
Ian Hurst
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Level Contributor
32 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 3 June 2014

I honestly can't say enough good things about this hotel. The best thing this hotel has going for it is the Cigar Bar. From the moment we checked in to the moment we left the hotel was amazing. We couldn't use the pool as for our stay it was raining nonstop and lightning and decided it would be best to not swim. As for getting to the hotel. We had no problems whatsoever and every time we took a cab the hotel arranged everything for us. We had them get us a driver who would wait for us. There is a blind massage place not to far from us that was amazing and so cheap!

We had dinner and breakfast at the hotel. The breakfast is something I would say DONT MISS! Even if your flight is to early to enjoy, call the airline and change your flight because this breakfast is the best of the best. Dinner was good but it was completely out shined by the breakfast.

Now the only problem I had with the hotel if I had to find any was that the mini bar was not stocked from the previous people and there was a half eaten candy bar in the fridge. But to complain about that is to be pulling strings because the stay here was amazing.

Go to the cigar bar also. I am from California and smoking inside a building is not allowed. To be able to have a great cigar that is rolled, cut, and smoked completed with an awesome drink inside was so nice. The gentleman that helped us there was great also.

Thanks for everything.

  • Stayed May 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Darryn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWP2Sentral, General Manager at Ramada Plaza Dua Sentral Kuala Lumpur, responded to this review, 4 June 2014
Dear Darryn W

Well, your compliments have been amazing. The Cigar Divan is something quite unique with a 'Hand Roller' who is Cuban and having grown up in Cuba, is the best of the very best! So happy you enjoyed every minute of that unique experience. Also alongside all the other great comments you have made make it very special for the team here in the hotel. We enjoyed our briefing session this morning very much indeed!
The challenge is always to maintain the recommendation and we will certainly try to do that for you!
Many thanks indeed and appreciate the fact that you had a great stay!
With very best wishes
Ian Hurst
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 2 June 2014

The room is quite big and it has a separate sitting area, kitchenette and a partitioned bedroom. The hotel has a fantastic infinity pool that overlooks the city skyline. Drawbacks of this hotel is that if one is driving, it is difficult to get to it even my GPS could not locate it accurately and the area surrounding the hotel is often a traffic gridlock. Further, one has to eat at the hotel as there are hardly any food establishments within walking distance.

  • Stayed May 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Daniel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWP2Sentral, General Manager at Ramada Plaza Dua Sentral Kuala Lumpur, responded to this review, 3 June 2014
Dear Daniel C

The room accommodations do provide excellent space and alongside the amenities provided result in a really great deal alongside very competitive room rates. There are some restaurants nearby, but please do consider the hotel offerings. The hotel has a great choice of cuisines to fit all tastes and within a great price range especially the infinity pool so apply described in your commentary. Great views, great food choice and a great place to relax and take in the KL Skyline!
Thank you so much for your support and we look forward to welcoming you back to the hotel soon.
Sincerely
Ian Hurst
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 31 May 2014 via mobile

Stayed here for 5 days. Location is good for travellers but the price means that it would be out of some budgets. 10 min walk to Chinatown and same again the other way to little India. The taxis are a pain to and from this hotel, they charge a high flag fall min 10myr even for a close stop. You can walk to the train but have to cross the highway to do so. I think a lot of the location issues would be solved By the hotel having more shuttles to sentral and the mega mall.Also other 4/5 star hotels in KL offer great services to places like the pewter museum, trips to Chinatown etc and I think these guys really need to offer this to make up for the not so great having to cross traffic and to be competive.
If you stay here the breakfast is 50myr which is insane! Walk out of the hotel, turn left and walk to one of the eateries by the gas station. You will not be disappointed.
Staff were great, particularly the door staff who greeted us with a smile every time and were just fantastic.
Check in was to slow and let them down and on 2 other occasions the reception staff were unhelpful and actually quite rude. Commenting they were to busy is pretty bad.
Cocktails on the 2/3rd floor were really good. Didn't eat at the restaurants a because I found the prices to high for what was offered.
Cleaning staff were also really good and left extra coffee when we asked for it. However he was unable to leave black tea as they didn't have any. Milk is also not provided. A large kitchen is provided in the 2bdrm apartment but no cutlery, plates or toaster. Just a kettle, cups and teaspoons. This hotel needs to provide plates, knives and forks in such a space, particularly in the apartments.
Rooms were clean and a good size, so were the bathrooms, lighting was a bit odd.
Was a good stay all in all

Stayed May 2014, travelled with family
Helpful?
1 Thank Kellan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWP2Sentral, General Manager at Ramada Plaza Dua Sentral Kuala Lumpur, responded to this review, 1 June 2014
Dear Kellan D.

We have taken note of all you comments. Breakfast is very reasonable by other 4 star and five star standards. I believe we are the cheapest out of the 4 hotels in the area. Of course a local restaurant will be cheaper but offering only limited breakfast items. Will follow up on the Front Office staff, especially the requirement to be pleasant. Sometimes check in can be a little longer than usual especially early morning arrivals as the hotel is waiting for the rooms to check out from departing gusts.
I have taken and read your notes carefully and will share them with the team.
Sincerely
Ian Hurst
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ramada Plaza Dua Sentral Kuala Lumpur

Property: Ramada Plaza Dua Sentral Kuala Lumpur
Address: 8 Jalan Tun Sambanthan, Kuala Lumpur 50470, Malaysia
Phone Number:
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #69 of 341 Hotels in Kuala Lumpur
Price Range (Based on Average Rates): £
Hotel Class:3 star — Ramada Plaza Dua Sentral Kuala Lumpur 3*
Number of rooms: 359
Official Description (provided by the hotel):
RAMADA PLAZA KUALA LUMPUR is strategically nestled in a bustling suburb of Kuala Lumpur and just steps from the city's shopping, entertainment and attractions. It is a short walk from the Kuala Lumpur's integrated rail transportation center and enjoys close proximity to the city's main business and tourist hub. Served by a network of highways, the 33-story building is a mere 50-minute drive by car from Kuala Lumpur International Airport and 40-minute from KLIA II. RAMADA PLAZA KUALA LUMPUR houses 359 tastefully appointed stylish furnishings hotel rooms and suites. Each of our 359 guest rooms and suites range in size from 34 - 162 square meters features amenities like LCD screen TVs with satellite channels and in-room movie options, DVD player (for suites), complimentary Wi-Fi, a mini bar, a coffee and tea making facilities, kitchenette (for suites with no cooking facility), an electronic safe and bathroom with either standing shower or bathtub with a separate toilet. Be it an intimate dinner for two or a corporate get-together, RAMADA PLAZA DUA SENTRAL offers a remarkable gastronomic experience for every mood. Savour a fine cuisine, along with a stellar wine selection at the timelessly elegant Grill 582. Or, enjoy more casual dining in the hotel's signature restaurant, Kembali Kitchen for a captivating array of global delights. Unwind from the day at Kuala Lumpur's "hottest" nightspot - Hugo's On 6, an ideal chill out spot for those who enjoy good food/ drinks and great music. Punch Bar & Lounge offers a selection of mixed drinks, unique cocktails and an extensive selection of wines, champagne and premium spirits. If you prefer to dine in the comfort of your own room, 24-hour room service offers a selection of traditional and international dining options. With 10 meeting rooms; all with natural lighting, welcoming pre-function area and support of experienced managers, RAMADA PLAZA KUALA LUMPUR is the perfect venue for a product launch, strategic meeting or celebration of a personal or professional milestone. Retreat into tranquility at the AVANA SPA; be it for body treatments, facial treatments, massage therapies or hand and nail treatments, AVANA SPA offers you the best variety to choose from. For an optimal comfort, the RAMADA PLAZA KUALA LUMPUR offers a fully-equipped fitness center; from an extensive variety of weight-training machines to cardiovascular equipment as well as an infinity pool. Whether you're travelling on business or taking a much-needed vacation, the RAMADA PLAZA KUALA LUMPUR got you covered. ... more   less 
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