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“Excellent Stay”

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Ramada Plaza Dua Sentral Kuala Lumpur
Ranked #83 of 347 Hotels in Kuala Lumpur
Reviewed 8 August 2014

I'm always slightly wary of staying at Best Western, for the standard sems to vary widely. This however, was a good one.

The hotel is located slightly out of the city centre, though it is only a 15 minute walk to Merdeka Square and less than that to the old railway station. Note that although it is geographically close to the new Sentral station, it is an awkward journey along busy roads and a taxi would be best advised.

The hotel is very modern and the rooms well appointed, cleanliness being excellent. There is a choice of eateries and having used two of them, both were excellent. The buffet breakfast was very good and the fresh baked croissant excellent.

It is however the staff that make the hotel stand out. Other than management - who appeared to think themselves too important to acknowledge guests! - they were unfailingly polite, friendly and helpful. I recall being in the lift with two staff who told me "we are very proud of our hotel". If this is not a recommendation.....??

I would definitely stay here again and can recommend to others looking for a clean and comfortable mid range hotel in this delightful city.

  • Stayed: December 2013, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank Pigman58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWP2Sentral, General Manager at Ramada Plaza Dua Sentral Kuala Lumpur, responded to this reviewResponded 14 August 2014

Dear Tanapat.
It is our associates who make your stay memorable, I know and I am delighted that they took good care of you. Management have to set the example and therefore am disappointed this was not carried over as an example of politeness and welcome. We have discussed the matter in our morning briefing.
Glad you enjoyed the freshly baked croissants and the choices available at the breakfast buffet.
Thank you so much for your support and your patronage as well as your other recommendations.
Yours sincerely
Ian Hurst
General Manager

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Reviewed 7 August 2014

There where some problems with our booking from Booking.com, but the Hotel was really flexible and guest service orientated, so in the end there was no problem at all. The check-in was also perfect and again flexible with a great service. We checked-in at 10 o'clock in the morning because of our early flight. Normally check-in time is at 3 and early check-ins need to pay extra. But because we had our daughter from just 1 year old with us we already could check-in and go to our room, which was upgraded for free! What a warm welcome!

The room was great, spacious and beautiful designed. The view was also amazing. Only one little minor, probably there had been maintenance on the water, so the first water what came out was brown. HK should have done that before. The beds are great with good pillows.

We ordered food in the restaurant before check-in, but it was totally no problem to deliver it to our room directly. It was delicious, especially the Lamb Keema. For our daughter they had Chicken Porridge, which they specially made perfect for her and also a halve portion.

In the evening we ordered room service, which arrived quickly. Only the hamburger was a little bit disappointing. The burger was big, but not seasoned and to dry. If they had made it a little bit more juicy and give it some seasoning, it would be a fantastic burger.

Falling a sleep with the curtains open and enjoying the great view was amazing, as well waking up with the same view!

Breakfast was fantastic, a wide range of choices and from many of the regions like Indian food, Chinese, Western, Malay/Indonesian etc. Service was fast and the food was also very good, the big choice only made us confused what to eat haha

Check-out was also very quick and easy. We had a late flight but there was no problem at all to leave our luggage there.

We had a great time and definitely will be back, but then for a longer time, as Kuala Lumpur is a great city.

  • Stayed: August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank NNTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWP2Sentral, General Manager at Ramada Plaza Dua Sentral Kuala Lumpur, responded to this reviewResponded 14 August 2014

Dear NNTraveller
So good to see that we managed your early arrival with courtesy and a requirement to acknowledge that you had a young family member with you! We will certainly look at the preparation of our burgers with chef Sam. Also great to know you really enjoyed the breakfast and the amazing views from your accommodations.
We look forward to taking care of you during your next stay.
With sincerest best wishes.
Kind regards.
Ian Hurst

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Reviewed 7 August 2014

If there's one thing about this hotel I really liked, is the spacious rooms. We stayed in a expansive suite, large lounge, dining area and kitchenette. Spacious room, with a large bathroom, equipped with a shower and bath tub. Excellent wifi connectivity. Such amazing views of Kuala Lumpur. We loved the spa services and the lovely décor leading into the spa, so serene, such beauty.
The food was not so grand. The buffet was very much Indian cuisine, and if you get to the buffet during the latter part of the morning around 10am (for those of us suffering from jet lag), then you barely get anything nice to eat.
The concierge service is great. We booked our tours and got to see the whole of KL, including the amazing Little India which is in close proximity to the hotel. All in all a very nice hotel to stay in.

Room Tip: The rooms on the higher floors are great, because of the amazing view of the Kuala Lumpur skyline.
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  • Stayed: November 2013, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank ArishaGovender
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWP2Sentral, General Manager at Ramada Plaza Dua Sentral Kuala Lumpur, responded to this reviewResponded 14 August 2014

Dear ArishaGovender.

I have taken note on the accommodations and appreciate your supportive comments on size and comfort. I have spoken with Chef on your comments relating to the buffet. We do have a standard that ensures the buffet is complete until closing time which is 11.00 hrs at weekends and 10.30.hrs. during the week.
Thank you for your supportive comments in relationship to "Little India and the hotel's location". The location does offer many opportunities for sightseeing and shopping also a few minutes away at Sentral.
Wishing you safe travels.
Kind regards
Ian Hurst
General Manager

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Reviewed 6 August 2014

During the 14 days of my stay in Best Western Premier Dua Sentral, I was really impressed by the excellent service from hotel staff in different departments . Reception MGR , Sepideh, a lady from Iran introduced me the season parking card when she knew my friend will be consistently visit me during my 2 weeks stay, it save us a lot of parking fee, greatly appreciated!! Every time I called to Reception from outside of hotel in Kuala Lumpur , i got the answer from them with great patience. Housekeeping will remember where i like to put my book and newspaper and how many bottle water i need inside or outside the fridge, and the enough respect they showed really impressed me. Concierge offered daily shuttle bus between hotel and KL Sentral/KLCC/Mid Valley shopping mall enable me to enjoy my KL trip without worrying about how to come back each day. I myself used to work in Hotel for many years, but the service here exceeded my expectation!!!

Room Tip: one bed or two beds suite
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  • Stayed: July 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Review collected in partnership with this hotel
3  Thank ClaudiaHuangXuYu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWP2Sentral, General Manager at Ramada Plaza Dua Sentral Kuala Lumpur, responded to this reviewResponded 14 August 2014

Dear ChandiaHuangXuYu
Its great to see that after fourteen days of stay in the hotel, you have received a wonderful experience and praises to everyone concerned. Its even more special when we see our associates going that extra mile and delivering on their promises! We all feel so proud that you have given the hotel a perfect score which is a reflection on your supportive comments for the period.
We look forward to your return on some future occasion!
With very best wishes
Ian Hurst
General Manager

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Reviewed 6 August 2014

I stayed one night here in transit and paid about 50 EUR for an expansive suite. The bed was very comfy, water pressure fantastic, Wifi fast and reliable. The only odd thing was the lack of a door between the bedroom and bathroom - this could make for some interesting encounters should you be traveling with someone suffering Montezuma's Revenge! The restaurant on the ground floor had an excellent Indian food buffet, but the decor was a bit bland in comparison. The bar on the next floor up has amusing furniture and tasty drinks.

  • Stayed: October 2013, travelled on business
    • Value
    • Location
    • Service
2  Thank lagomorpheus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWP2Sentral, General Manager at Ramada Plaza Dua Sentral Kuala Lumpur, responded to this reviewResponded 13 August 2014

Dear lagomorpheus,

Indeed great value for a premier hotel, isn't it! Glad you enjoyed our suites and particularly the Indian Food on the buffet. Next time you are hear, please try out our award winning Pizzas as well as the Malaysian dishes which receive many accolades from our guests.

Appreciate your supportive comments which have been shared with the team

Sincerely

Ian Hurst
General Manager

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Reviewed 6 August 2014

Stayed in the 2-bedroom executive suites and my family and I love this place. The rooms are spacious and clean and comfortable. The suite layout is perfect. The bathrooms are clean and spacious too. Beds are comfortable, with three queen beds for the whole suite. Just nice for 6 adults eventhough only 4 breakfast is provided. The staff are helpful and friendly. The fact that the hotel provides shuttle service to KL Sentral, Midvalley and KLCC makes it even more convenient. Overall this is a good value for money hotel.

  • Stayed: August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank poppyjaneipoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWP2Sentral, General Manager at Ramada Plaza Dua Sentral Kuala Lumpur, responded to this reviewResponded 13 August 2014

Dear Poppyjaeipoh

You have mentioned 'that we are a good money for value hotel" that rooms are spacious and clean and that it is so near to Sentral. More importantly, that you will recommend us again!

These comments has gone on our associate notice board, for the benefit of the hotel team and to recognise their hard work. Thank you very much

Sincerely

Ian Hurst
General Manager

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Reviewed 5 August 2014

Near central transport hub (KL Sentral) which has direct express train to the airport (KLIA). Contemporary designed room, clean and spacious with area for study, living hall and bar. Checking in and out were hassle free. There is shuttle to selected malls if I am not mistaken but I did not make use of it.

  • Stayed: June 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank ch3rylism
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWP2Sentral, General Manager at Ramada Plaza Dua Sentral Kuala Lumpur, responded to this reviewResponded 13 August 2014

Dear Ch3rylism

Have noted your comments and especially the easy connections to Sentral and the LKIA Express. Appreciate very much your support and hope we can see you again soon!
Kind regards
Ian Hurst
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ramada Plaza Dua Sentral Kuala Lumpur

Address: 8 Jalan Tun Sambanthan, Kuala Lumpur 50470, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #83 of 347 Hotels in Kuala Lumpur
Price Range: £62 - £85 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ramada Plaza Dua Sentral Kuala Lumpur 3*
Number of rooms: 359
Official Description (provided by the hotel):
RAMADA PLAZA KUALA LUMPUR is strategically nestled in a bustling suburb of Kuala Lumpur and just steps from the city's shopping, entertainment and attractions. It is a short walk from the Kuala Lumpur's integrated rail transportation center and enjoys close proximity to the city's main business and tourist hub. Served by a network of highways, the 33-story building is a mere 50-minute drive by car from Kuala Lumpur International Airport and 40-minute from KLIA II. RAMADA PLAZA KUALA LUMPUR houses 359 tastefully appointed stylish furnishings hotel rooms and suites. Each of our 359 guest rooms and suites range in size from 34 - 162 square meters features amenities like LCD screen TVs with satellite channels and in-room movie options, DVD player (for suites), complimentary Wi-Fi, a mini bar, a coffee and tea making facilities, kitchenette (for suites with no cooking facility), an electronic safe and bathroom with either standing shower or bathtub with a separate toilet. Be it an intimate dinner for two or a corporate get-together, RAMADA PLAZA DUA SENTRAL offers a remarkable gastronomic experience for every mood. Savour a fine cuisine, along with a stellar wine selection at the timelessly elegant Grill 582. Or, enjoy more casual dining in the hotel's signature restaurant, Kembali Kitchen for a captivating array of global delights. Unwind from the day at Kuala Lumpur's "hottest" nightspot - Hugo's On 6, an ideal chill out spot for those who enjoy good food/ drinks and great music. Punch Bar & Lounge offers a selection of mixed drinks, unique cocktails and an extensive selection of wines, champagne and premium spirits. If you prefer to dine in the comfort of your own room, 24-hour room service offers a selection of traditional and international dining options. With 10 meeting rooms; all with natural lighting, welcoming pre-function area and support of experienced managers, RAMADA PLAZA KUALA LUMPUR is the perfect venue for a product launch, strategic meeting or celebration of a personal or professional milestone. Retreat into tranquility at the AVANA SPA; be it for body treatments, facial treatments, massage therapies or hand and nail treatments, AVANA SPA offers you the best variety to choose from. For an optimal comfort, the RAMADA PLAZA KUALA LUMPUR offers a fully-equipped fitness center; from an extensive variety of weight-training machines to cardiovascular equipment as well as an infinity pool. Whether you're travelling on business or taking a much-needed vacation, the RAMADA PLAZA KUALA LUMPUR got you covered. ... more   less 
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