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“Great Stay”

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Ramada Plaza Dua Sentral Kuala Lumpur
Ranked #84 of 348 Hotels in Kuala Lumpur
Reviewed 16 August 2014

The Best hotel in Malaysia. Yes bit far but they can arrange everything for you from the hotel itself. Breakfast is good and the staff are also very helpful. The view from the room (opt for higher floor) is really breath-taking. The decor is modern in the room and bathrooms. The rest rooms are without any locks and semi-transparent. Other than that quite a comfy stay :)

Room Tip: Higher rooms for the best view.
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  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Ankur U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWP2Sentral, General Manager at Ramada Plaza Dua Sentral Kuala Lumpur, responded to this reviewResponded 17 August 2014

Dear Ankur U

"Best Hotel in Malaysia!"! That is a fabulous comment which comes with a lot of pride for the associate team! Thank you so much for that very generous comment! A lot of responsibility to ensure all our guests feel the same way!

Please do not hesitate to come back soon and enjoy the Premier experience!

Sincerely

Ian Hurst
General Manager

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507 - 513 of 1,030 reviews

Reviewed 15 August 2014

Excellent hotel and facilities although the gym could do with some air conditioning.

You can walk to Sentral station, it's about 5 minutes. The roads have pavements although they are busy. Don't pay more than 10 MYR though in a taxi.

Breakfast is fabulous and there's so much choice.

My tv didn't work when I arrived and I didn't have a fridge in my room. After reporting to reception this was immediately sorted. They couldn't fix my colleagues tv and he was moved to a 2 bedroom suite.

The suites are huge and a kitchen and living room is welcome but with so much to do in KL I didn't spend much time there.

Ate at the restaurant by the pool which was reasonably priced but you can get cheaper out. The pool is fab but can get busy.

Overall a great hotel.

Stayed: August 2014, travelled on business
Thank barnsley245
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWP2Sentral, General Manager at Ramada Plaza Dua Sentral Kuala Lumpur, responded to this reviewResponded 17 August 2014

Dear Barnsley 245

Appreciate the comments on a "fabulous breakfast' and the prices. I like to believe that the quality of the team of chefs in the hotel will always make you meal enjoyment that little bit better than the local area and favourably priced. Great to know your issues were immediately resolved and that you will consider the hotel in the future!
Safe travels and very best wishes>
Ian Hurst
General Manager

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Reviewed 14 August 2014

Travelling with our extended family, we booked a 2BR suite and a 1BR suite for our vacation in December 2013. The rooms were great and look just like in the hotel pictures. Nothing is walking distance though, so be prepared to take taxi everywhere. Also be aware of the traffic rush hours. One day we decided to check out a mall, which according to google map was very close by, but traffic was horrendous. Other than that the hotel itself was great. The best Best Western hotel I've ever stayed in.

  • Stayed: December 2013, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank VFWinata
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWP2Sentral, General Manager at Ramada Plaza Dua Sentral Kuala Lumpur, responded to this reviewResponded 14 August 2014

Dear VFWinata

That is a huge compliment you have paid us! The Best Western is the Best ever stayed in! Thank you so much! I have placed your comments on the notice board for the associate team to see and acknowledge! So happy you enjoyed your stay with us and trus you might come back this December 2014!
Kind regards and hope to see you soon.
Ian Hurst

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Reviewed 11 August 2014

The 2 bedroom suite is very spacious for a big family. The hotel has everything premier as the name suggests. Breakfast was great. We traveled a lot from here and the concierge was very helpful in arranging transportation anywhere.

All in all recommended if you do not plan to walk to nearby restaurants and attractions. Nothing is at a walking distance. However, still this is very much in the center of the city and everything is 5 to 10 mins by taxi.

  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
    • Service
1  Thank Nils_KR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWP2Sentral, General Manager at Ramada Plaza Dua Sentral Kuala Lumpur, responded to this reviewResponded 14 August 2014

Dear Nils_KL.

Thank you for evaluating the hotel and rating it so highly. Appreciate the perfect score and trust you found the hotel excellent value as well as comfortable and accommodating. Great news on the Concierge and we will pass this information onto them!
We look forward to welcoming you back to the Premier soon.
Kind regards
Ian Hurst
General Manager

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Reviewed 8 August 2014

I'm always slightly wary of staying at Best Western, for the standard sems to vary widely. This however, was a good one.

The hotel is located slightly out of the city centre, though it is only a 15 minute walk to Merdeka Square and less than that to the old railway station. Note that although it is geographically close to the new Sentral station, it is an awkward journey along busy roads and a taxi would be best advised.

The hotel is very modern and the rooms well appointed, cleanliness being excellent. There is a choice of eateries and having used two of them, both were excellent. The buffet breakfast was very good and the fresh baked croissant excellent.

It is however the staff that make the hotel stand out. Other than management - who appeared to think themselves too important to acknowledge guests! - they were unfailingly polite, friendly and helpful. I recall being in the lift with two staff who told me "we are very proud of our hotel". If this is not a recommendation.....??

I would definitely stay here again and can recommend to others looking for a clean and comfortable mid range hotel in this delightful city.

  • Stayed: December 2013, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank Pigman58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWP2Sentral, General Manager at Ramada Plaza Dua Sentral Kuala Lumpur, responded to this reviewResponded 14 August 2014

Dear Tanapat.
It is our associates who make your stay memorable, I know and I am delighted that they took good care of you. Management have to set the example and therefore am disappointed this was not carried over as an example of politeness and welcome. We have discussed the matter in our morning briefing.
Glad you enjoyed the freshly baked croissants and the choices available at the breakfast buffet.
Thank you so much for your support and your patronage as well as your other recommendations.
Yours sincerely
Ian Hurst
General Manager

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Reviewed 7 August 2014

There where some problems with our booking from Booking.com, but the Hotel was really flexible and guest service orientated, so in the end there was no problem at all. The check-in was also perfect and again flexible with a great service. We checked-in at 10 o'clock in the morning because of our early flight. Normally check-in time is at 3 and early check-ins need to pay extra. But because we had our daughter from just 1 year old with us we already could check-in and go to our room, which was upgraded for free! What a warm welcome!

The room was great, spacious and beautiful designed. The view was also amazing. Only one little minor, probably there had been maintenance on the water, so the first water what came out was brown. HK should have done that before. The beds are great with good pillows.

We ordered food in the restaurant before check-in, but it was totally no problem to deliver it to our room directly. It was delicious, especially the Lamb Keema. For our daughter they had Chicken Porridge, which they specially made perfect for her and also a halve portion.

In the evening we ordered room service, which arrived quickly. Only the hamburger was a little bit disappointing. The burger was big, but not seasoned and to dry. If they had made it a little bit more juicy and give it some seasoning, it would be a fantastic burger.

Falling a sleep with the curtains open and enjoying the great view was amazing, as well waking up with the same view!

Breakfast was fantastic, a wide range of choices and from many of the regions like Indian food, Chinese, Western, Malay/Indonesian etc. Service was fast and the food was also very good, the big choice only made us confused what to eat haha

Check-out was also very quick and easy. We had a late flight but there was no problem at all to leave our luggage there.

We had a great time and definitely will be back, but then for a longer time, as Kuala Lumpur is a great city.

  • Stayed: August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank NNTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWP2Sentral, General Manager at Ramada Plaza Dua Sentral Kuala Lumpur, responded to this reviewResponded 14 August 2014

Dear NNTraveller
So good to see that we managed your early arrival with courtesy and a requirement to acknowledge that you had a young family member with you! We will certainly look at the preparation of our burgers with chef Sam. Also great to know you really enjoyed the breakfast and the amazing views from your accommodations.
We look forward to taking care of you during your next stay.
With sincerest best wishes.
Kind regards.
Ian Hurst

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Reviewed 7 August 2014

If there's one thing about this hotel I really liked, is the spacious rooms. We stayed in a expansive suite, large lounge, dining area and kitchenette. Spacious room, with a large bathroom, equipped with a shower and bath tub. Excellent wifi connectivity. Such amazing views of Kuala Lumpur. We loved the spa services and the lovely décor leading into the spa, so serene, such beauty.
The food was not so grand. The buffet was very much Indian cuisine, and if you get to the buffet during the latter part of the morning around 10am (for those of us suffering from jet lag), then you barely get anything nice to eat.
The concierge service is great. We booked our tours and got to see the whole of KL, including the amazing Little India which is in close proximity to the hotel. All in all a very nice hotel to stay in.

Room Tip: The rooms on the higher floors are great, because of the amazing view of the Kuala Lumpur skyline.
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  • Stayed: November 2013, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank ArishaGovender
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWP2Sentral, General Manager at Ramada Plaza Dua Sentral Kuala Lumpur, responded to this reviewResponded 14 August 2014

Dear ArishaGovender.

I have taken note on the accommodations and appreciate your supportive comments on size and comfort. I have spoken with Chef on your comments relating to the buffet. We do have a standard that ensures the buffet is complete until closing time which is 11.00 hrs at weekends and 10.30.hrs. during the week.
Thank you for your supportive comments in relationship to "Little India and the hotel's location". The location does offer many opportunities for sightseeing and shopping also a few minutes away at Sentral.
Wishing you safe travels.
Kind regards
Ian Hurst
General Manager

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Additional Information about Ramada Plaza Dua Sentral Kuala Lumpur

Address: 8 Jalan Tun Sambanthan, Kuala Lumpur 50470, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #84 of 348 Hotels in Kuala Lumpur
Price Range: £63 - £85 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ramada Plaza Dua Sentral Kuala Lumpur 3*
Number of rooms: 359
Official Description (provided by the hotel):
RAMADA PLAZA KUALA LUMPUR is strategically nestled in a bustling suburb of Kuala Lumpur and just steps from the city's shopping, entertainment and attractions. It is a short walk from the Kuala Lumpur's integrated rail transportation center and enjoys close proximity to the city's main business and tourist hub. Served by a network of highways, the 33-story building is a mere 50-minute drive by car from Kuala Lumpur International Airport and 40-minute from KLIA II. RAMADA PLAZA KUALA LUMPUR houses 359 tastefully appointed stylish furnishings hotel rooms and suites. Each of our 359 guest rooms and suites range in size from 34 - 162 square meters features amenities like LCD screen TVs with satellite channels and in-room movie options, DVD player (for suites), complimentary Wi-Fi, a mini bar, a coffee and tea making facilities, kitchenette (for suites with no cooking facility), an electronic safe and bathroom with either standing shower or bathtub with a separate toilet. Be it an intimate dinner for two or a corporate get-together, RAMADA PLAZA DUA SENTRAL offers a remarkable gastronomic experience for every mood. Savour a fine cuisine, along with a stellar wine selection at the timelessly elegant Grill 582. Or, enjoy more casual dining in the hotel's signature restaurant, Kembali Kitchen for a captivating array of global delights. Unwind from the day at Kuala Lumpur's "hottest" nightspot - Hugo's On 6, an ideal chill out spot for those who enjoy good food/ drinks and great music. Punch Bar & Lounge offers a selection of mixed drinks, unique cocktails and an extensive selection of wines, champagne and premium spirits. If you prefer to dine in the comfort of your own room, 24-hour room service offers a selection of traditional and international dining options. With 10 meeting rooms; all with natural lighting, welcoming pre-function area and support of experienced managers, RAMADA PLAZA KUALA LUMPUR is the perfect venue for a product launch, strategic meeting or celebration of a personal or professional milestone. Retreat into tranquility at the AVANA SPA; be it for body treatments, facial treatments, massage therapies or hand and nail treatments, AVANA SPA offers you the best variety to choose from. For an optimal comfort, the RAMADA PLAZA KUALA LUMPUR offers a fully-equipped fitness center; from an extensive variety of weight-training machines to cardiovascular equipment as well as an infinity pool. Whether you're travelling on business or taking a much-needed vacation, the RAMADA PLAZA KUALA LUMPUR got you covered. ... more   less 
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