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“Nice hotel, premium location, but need service improvement” 3 of 5 bubbles
Review of Le Apple Boutique Hotel

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Le Apple Boutique Hotel
Ranked #17 of 322 Kuala Lumpur B&B and Inns
Jakarta
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Nice hotel, premium location, but need service improvement”
3 of 5 bubbles Reviewed 19 June 2012 via mobile

I stayed in this hotel during my visit to KL from June 15 - 18, 2012. I arrived later than my sister's family who has checked me in to this hotel. So when I got the room key already when arriving. I went to my room (zen triple) and a bit shocked by finding the room still messy and the toilet was so dirty with garbage everywhere. I knew later on after my complain to the receptionist who explained that the room was not dressed up yet after the previous guest checked-out. I don't think that this was a good service by providing the new guest a room before ready. Other thing that I notice in this hotel that you need to put the "make up my room" sign everyday before you go out otherwise your room will not be dressed up and clean up. However, overall this is a nice hotel but remember this is a budget hotel.

Stayed June 2012, travelled with family
Helpful?
1 Thank Johan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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305 reviews from our community

Traveller rating
    38
    145
    95
    18
    9
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (62)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Nijmegen, The Netherlands
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 15 June 2012

Only the perfect locatie was positive for us. The design was not welcoming, too dark. The room was too small (standard room), there was not enough space to put our backpacks! Bathroom was okay, bed slept well. In the morning we wake up because of the construction workers. The worst thing was the fact that the staff were not very helpfull. We can`t make a reservation for a taxi, they don`t offer any tours, and they said de Batu Caves were too far away to go there, but it`s only 10 minutes from KL! Not a great hostel for backpackers!

  • Stayed May 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank ThessaA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Kuala Lumpur hotels

Noosaville, Australia
Level Contributor
42 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed 12 June 2012

We stayed two nights at Le Apple, June 10-12. We had a premium room, the beds are great the facilities good, not to mention the great location and good rates. However, the desk staff clearly need some training in customer service, the fridge was not working so, we asked for it to be replaced, the receptionist looked at it and said it will be ok in the morning. Not a customer focussed response. Would staff again if the staffs attitude improves and the fridge works!!

Room Tip: Rooms facing the street (ours was 407) face a night club, which gets busy at the weekend
See more room tips
  • Stayed June 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank peejay40219
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Minneapolis, Minnesota
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 5 June 2012

Le Apple is benefits from an amazing location in the heart of the city and offers extremely affordable rates. It has a very trendy and modern look and feel and because it is a new hotel it is still quite clean and unspoilt. I mention this last bit as I forsee time taking its toll on the place. My husband and I noticed cracks beginning to run down the walls and other minor cleanliness factors that made us think that if they didn't stay on top of it, it wouldn't retain it's clean, well cared for appearance for long.

The front desk staff is capable but nothing exemplary in terms of customer care. Not once were we greeted by them when we would return to the hotel each day (and it's impossible for them not to notice someone walking in as the doors are directly in front of them). The few times we approached the desk to ask a question they were slow to react to our presence, taking their time to turn from their computer and gave off a very nonchalant and disinterested air. Mind you...not outright rude...just indifferent. And, with the exception of one woman, our questions were answered or requests met.

On the other hand, the man who acted as security and stood outside the hotel doors always greeted us with a big smile and held the door for us as we came and went.

We did have a difficult time finding the place. Our cab driver hadn't heard of the place (probably due to its newness) so we used our phones GPS to get us close. We were dropped off in the general vicinity as it was not visible from the street and it turns out that it is tucked down an alley. We had to call the hotel for help and Oour first phone call wasn't to helpful and the 2nd finally got us there.

By the way, this alley is hopping full of activity throughout the night with lots of yelling and horns and engines reving. Select a floor as high as possible to remove yourself from the noise as much as possible.

For the budget traveler, I would recommend this hotel. It does the job. A clean room for cheap and in an excellent location. I would just encourage the hotel to put their front desk staff through customer service training.

  • Stayed April 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank sophi8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fuengirola, Spain
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 1 June 2012

Great place for a short stay in KL, great location for shopping, transport, food, all at your doorstep.
The rooms are small, but clean and trendy, nice beds! Good value for money. Overall a great little boutique hotel in the heart of the city. Will stay there again.

  • Stayed May 2012, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Ricky L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Znojmo, Czech Republic
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 30 May 2012

Nice hotel with small, but really nice room. But its ok if you stay for few nights. Friendly and helpfull staff. Perfect location, almost on Bukit bintang and 3 minutes to MRT. Shopping centrum Pavilion really close.

  • Stayed May 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank JindraStorek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
new york city
Level Contributor
131 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
5 of 5 bubbles Reviewed 30 May 2012

I wasn't expecting much. The price was cheap I thought, RM150/night when booked, upon check out, there are taxes and service charged slapped on, comes to about RM190/night. Is it cheap, not really, but ok.

The pluss-es-- Location! - smacked right in the Bukit Bintang shopping area. The hotel is clean and properly taken care off. Although the rooms are small the beds are good, airconditioning excellent, good shower water pressure, and a room-safe. Security seems to be present 24/7, hotel staff is friendly. Excellent free in room wifi.

The minus-es-- it's on a back alley, some construction going on, and tranny hookers with a late night eating crowd, however, not noisy.

  • Stayed May 2012, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank gnewey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Le Apple Boutique Hotel

Property: Le Apple Boutique Hotel
Address: 42-3, Jalan Sultan Ismail, Bukit Bintang, Kuala Lumpur 50250, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #17 of 322 B&Bs / Inns in Kuala Lumpur
Price Range (Based on Average Rates): £
Hotel Class:3 star — Le Apple Boutique Hotel 3*
Number of rooms: 52
Official Description (provided by the hotel):
Le Apple™ Boutique Hotel Bukit Bintang is Zen Designed hotel , Non-Smoking rooms ,the hotel have extremely convenient location between Lot 10 and Fahrenheit 88 Shopping Malls, just 5 minutes' walk from Bukit Bintang Monorail Station. It offers free Wi-Fi in the hotel.Le Apple™ Boutique Hotel Bukit Bintang is within a 5-minutes stroll from Pavilion Shopping Centre and Sungei Wang.The famous street food stalls at Jalan Alor are a 10-minute walk from the hotel. The air-conditioned rooms at Le Apple™ Boutique Hotel feature unique layouts with stylish frosted glass-door bathrooms and large mirrors. Each rooms enjoys a flat-screen TV and tea/coffee making facilities.Le Apple™ Boutique Hotel Bukit Bintang offer various style of rooms from Deluxe single rooms to Deluxe Zen room with Bath tub and Japanese Tatami style rooms. ... more   less 
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