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“Perfect”

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JW Marriott Hotel Kuala Lumpur
Ranked #10 of 346 Hotels in Kuala Lumpur
Certificate of Excellence
Dublin, Ireland
Level 3 Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Perfect”
Reviewed 23 July 2014

Simply perfect hotel, great staff, friendly, not cheap but normal its Marriott !


Highly recommended to families, friends and couples


Dont miss it !

was amazing place to spend the holiday in nice place which u got everything U want whenever U want

  • Stayed August 2013, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Saif S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review, 25 July 2014
Dear Saif S

Warmest Greetings from JW Marriott Kuala Lumpur!

I am extremely happy to read that you had a fantastic time whilst your stay at the hotel. Your warm comment will definitely be shared with the team so we may provide you with the positive JW Marriott experience again on your next visit.

Thank you and we are looking forward to seeing you soon.

Warm Regards,
Mahmoud Skaf
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,495 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (355)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
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  • Portuguese first
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  • Swedish first
  • Thai first
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  • Any
English first
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 22 July 2014

Stayed there for business. Nice deco in the hall, tidy room and very good location, almost at the center of everything. Moved around in taxi with ease. Suggest choosing local food than western during breakfast but that's just personal taste. Overall not a bad stay.

  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank TokyoFoodio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 July 2014

This is my preferred hotel in KL. I've stayed here many times and have had my wife join me and she shared my feelings for this particular hotel. It is rare that on another grueling four week business trip to Asia that I actually enjoy a hotel stay but that is the case with this hotel. Unfortunately the executive lounge on the 24th floor is being refurbished and the temporary replacement on the 3rd floor lacks the ambience (and the view) but is still comfortable. I have zero complaints and only compliments for the hotel and staff. At these prices, it is also a hell of a deal!

Room Tip: If you qualify for "executive floor" status with Marriott Rewards, make sure you take adva...
See more room tips
  • Stayed July 2014, travelled on business
    • Value
    • Rooms
    • Service
Helpful?
1 Thank John D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review, 25 July 2014
Dear John D,

Warmest Greetings from JW Marriott Kuala Lumpur!

Thank you for sharing your warm comments and being a loyal patron to our brand. I am happy that your stays with us have always been comfortable and enjoyable.

In our effort to continuously provide the finest facilities for our guests, please be inform that we will also be having a new JW Executive Lounge sometimes end of the year. We honestly cannot wait to know what you think!

Thank you for your valuable feedback and we look forward to welcoming you and your beloved wife back soon.

Warm Regards,
Mahmoud Skaf
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Antelope, California
Level 3 Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 21 July 2014

We have had such a wonderful time in Malaysia, starting with our lovely room. They surprised us with an anniversary greeting chocolate cake with plate of fruits and the cherry on top was the two white swan towel arrangement on our bed with heart shaped rose petals around it. It was so wonderful that it started out very romantic. They took us by surprised by arranging all of it without even requesting it. Thank you JW Marriott for the thoughtful gift!

Room Tip: quiet room is definitely by the pool view.
See more room tips
  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank Maria C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review, 25 July 2014
Dear Maria C,

Warmest Greetings and Happy Anniversary from JW Marriott Kuala Lumpur!

Thank you for choosing to stay with us and sharing your wonderful experience. It is definitely our pleasure to be of "Spirit to Serve" and have you both celebrating your anniversary with us.

Thank you.

Warm Regards,
Mahmoud Skaf
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Livermore, California
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 20 July 2014 via mobile

Must commend Burhan Ahmad and Chef Yusoff for the excellent service and attention they afforded our group. Thank you very much! Staff was always friendly and helpful, most especially the reception/front desk. Breakfast was very good and plentiful.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chito B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review, 25 July 2014
Dear Chito B

Warmest Greetings from JW Marriott Kuala Lumpur!
Thank you for writing your lovely review.

I am delighted that your recent stay was made special by Burhan and Chef Yusoff. Trust that your kind words of encouragement will be share with the team, especially with the both of them on how their actions have notably impacted your stay with us.

Thank you and we are looking forward to welcoming you back soon.

Warm Regards,
Mahmoud Skaf
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 5 Contributor
54 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 19 July 2014 via mobile

Loved the stay at this Marriott property it's really well maintained and the rooms are huge and comfy it's at the centre hence great connectivity great job Marriott team keep it up get the rooms on the higher floor you would love the view

Stayed August 2013, travelled as a couple
Helpful?
Thank Sacchin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle, Washington
Level 4 Contributor
36 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 19 July 2014

Stayed one night on our way back to Singapore from Pulau Langkawi. After spending the night on an overnight train and arriving in KL at 6:30 in the morning, we were tired and had little hope of checking-in at such an early time. However to our surprise they checked us in at 7:30am to a most comfortable pair of rooms. The service was excellent from checkin to checkout with the staff readily available to help us with directions and questions. The location is great, right in the middle of the Bukit Bintang area, we had a fabulous time in KL and I must say our stay was really helped by such great service and rooms from the Marriott. My great appreciation to all the staff at JW Marriott in Kuala Lumpur.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank Ben H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review, 25 July 2014
Dear Ben H,

Warmest Greetings from JW Marriott Kuala Lumpur!
Thank you for sharing your recent experience at the hotel.

I am thrilled to read of your wonderful stay to the hotel. I am indeed proud to be working with such an outstanding team of associates. Please be assured that your review will be shared with the team.

Also the next time you're here, please try dining at our famous Shanghai Restaurant. It serves the most delicious and exquisite Shanghainese cuisine. My personal favourite is the Shanghai Xiao Long Bao

Nonetheless, thank you again for your warm comments and we look forward to welcoming you back soon.

Warm Regards,
Mahmoud Skaf
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about JW Marriott Hotel Kuala Lumpur

Property: JW Marriott Hotel Kuala Lumpur
Address: 183 Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Kuala Lumpur
#4 Business Hotel in Kuala Lumpur
#6 Spa Hotel in Kuala Lumpur
#10 Luxury Hotel in Kuala Lumpur
#11 Romantic Hotel in Kuala Lumpur
Price Range (Based on Average Rates): ££
Hotel Class:5 star — JW Marriott Hotel Kuala Lumpur 5*
Number of rooms: 514
Official Description (provided by the hotel):
Modern L-shaped Tower Hotel situated in Star Hill complex, a mixed-use development including a six-level retail mall. ... more   less 
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Also Known As:
Jw Marriott Kuala Lumpur
Marriott Kuala Lumpur
Kuala Lumpur Marriott

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